March 25, 2013

Interneer is excited to announce a new year of growth with more partners and customers joining the Interneer family in 2013. We look forward to a great and productive Spring for everyone!


Highlights in this newsletter issue include: a case study with our client Northgate Markets, highlights of our most recent article - SMBs Welcome Smart IT Solutions, an article on our 1st Annual Customer Conference, our new Interneer Intellect Promo Video and highlights of some of our new customers and partners.  


We have more great news! Interneer was starring in March on's home page, as the lead story, How One County Dragged its Processes Out of the Paper Age. Read this article.  


Also, we are excited to announce that our new iPad App, MobileApps is now available on the App Store. You can download it here on your iPad! To learn more about our new Intellect MobileApps Click Here.


We would love to hear from you! Do you have an example of how Intellect has helped your organization save on time and money? Have you learned a new configuration trick in Intellect you would like to share? We welcome any related news topics, ideas and feedback. Please send submissions to

How One County Dragged its Processes Out of the Paper Age
By John Breeden II

Humboldt County is a beautiful place, nestled in northern California along the Pacific coast. It's home to breathtaking old-growth Redwood forests, majestic mountains and one of the largest concentrations of Victorian manors and architecture outside of New England. The 134,000 residents who live there enjoy mostly rural landscapes with cool, mild summers kissed by ocean breezes.


But over at the county seat in Eureka, a storm was brewing inside the permit office.

Steven Santos is the development assistance manager for Humboldt County. It's his job to make sure that permits for both the planning and building divisions move through the system smoothly and quickly. That means that everyone from a major developer who wants to build an entire subdivision to an individual homeowner who needs a new roof comes through his office.


"We like the public to be able to think of government as a monolith," Santos said. "They want to come to one place to get everything done, when in fact there's a lot going on behind the scenes."


That behind-the-scenes part of the process is especially true for handling building permits in Humboldt County, where architectural and environmental considerations must be examined for just about every type of construction. Santos gave an example of a county resident needing to build something that encroached near a county road. In that case, the building division needs to send a request to the public works office so that they can inspect the area.


Read more

Northgate Markets Case Study

Northgate Markets, an operator of supermarkets in California, was expanding rapidly. As more stores opened, it became harder to supervise all return requests. Delivery orders were hard to return and there was an increasing number of sit-in products waiting for approvals from other stores to be processed. 


As a consequence, Northgate began spending more time trying to resolve each issue and friction increased between employees. All return processes started lacking visibility.


Implementing a call center did not help. Northgate Markets tried other solutions without  success. The solution they needed had to give employees and the organization full transparency in each step of their return processes.


Northgate chose Interneer as their BPM solution. After deploying the Intellect Platform, all Northgate Market stores were able to track all return processes accurately and initiate credit  requests.


Read more

SMBs Welcome Smart IT Solutions


According to a recent Gartner report the SMB market keeps expanding resulting in new opportunities for innovative IT solutions. "SMBs will spend approximately $920 billion worldwide on IT in 2013. 


Out of those 920 billion...The SMB market represents 44% of the total IT spend worldwide," Gartner reports. This comes as no surprise since SMBs have become a big part of our worldwide market.


According to statistics there are 6 Million SMBs in the U.S. and a total of 65-70 Million SMBs worldwide.


Read More

Crown Plaza Hotel
Interneer's 1st Annual Customer Conference was a Success

Interneer held its 1st customer conference last March 14, 2013 at the Crowne Plaza Redondo and Marina Hotel. The day started early in the morning with registration, time to network and breakfast.

Romeo Elias, CEO of Interneer, began the conference by welcoming everyone followed by the Interneer team presentations.

For the first time the new iPad App, Intellect MobileApps was officially released and demoed to customers and partners.  Attendees were impressed and excited after viewing the capabilities and possibilities with Intellect MobileApps. Intellect MobielApps is available for download from the Apple App Store.


In the second half of the day, the focus was shifted to four of our Interneer customers who were selected to present their experience with the Intellect Platform. We were honored to have National Signs, Jacobs Engineering, Host Hotels and Humboldt County present their personal stories on how Interneer Intellect has made their everyday jobs easier.  


After the conference, all attendees joined the Interneer team at the Mezzanine for dinner. We concluded the day networking with refreshing drinks and a nice view of the beautiful Redondo Beach Marina. 


Interneer thanks all the customers and partners who traveled from far away to attend and all the presenters for their hard work. We look forward to seeing you all again next year. 



See our New Video - Interneer Intellect - Easy, Flexible, Mobile

Interneer - Efficient Workflow Tool
Interneer Intellect - Easy, Flexible, Mobile.

Customer and Partner Highlights

With more than twenty years of experience focused on the convenience store industry, the Morrison Group provides a unique combination of products and services. They are experts in design, development and distribution with an emphasis on custom solutions that result in increased beverage traffic and sales for their customers. They are using Intellect to manage their sales pricing and other processes.


Conception to Reality, Inc. is an engineering and project management company that has been in business for over 16 years. They specialize in helping clients develop and executive highly successful projects and have completed over 400 single-site and multiple-site projects across the US and Canada. They use Intellect to manage their projects and various in house processes.

Los Angeles Firemen's Credit Union

LAFCU is committed to providing firemen members with financial products and services. LAFCU started when a group of city firefighters decided to invest their funds into building a cooperative financial institution to provide members with a secure financial environment. LAFCU boasts 29,000 members today. They leverage Intellect for a variety of forms automation workflows and to support their members.


Jerry's Food

Jerry's Foods runs 17 retail supermarkets in Minneapolis and Saint Paul, 6 in Wisconsin and 13 in Florida. Jerry's Food stores bring extra personal care and attention to the neighborhood where they are located. They use Intellect to enforce quality processes at all of their stores.


Emerson Climate Technologies

Emerson Climate Technologies is part of Emerson, a global manufacturing and technology company that offers a wide range of products and services in the industrial, commercial, and consumer markets through our Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions businesses. They are using Intellect for change control and management.   

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Interneer Inc.
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