Humboldt County is a beautiful place, nestled in northern California along the Pacific coast. It's home to breathtaking old-growth Redwood forests, majestic mountains and one of the largest concentrations of Victorian manors and architecture outside of New England. The 134,000 residents who live there enjoy mostly rural landscapes with cool, mild summers kissed by ocean breezes.

 

But over at the county seat in Eureka, a storm was brewing inside the permit office.

Steven Santos is the development assistance manager for Humboldt County. It's his job to make sure that permits for both the planning and building divisions move through the system smoothly and quickly. That means that everyone from a major developer who wants to build an entire subdivision to an individual homeowner who needs a new roof comes through his office.

 

"We like the public to be able to think of government as a monolith," Santos said. "They want to come to one place to get everything done, when in fact there's a lot going on behind the scenes."

 

That behind-the-scenes part of the process is especially true for handling building permits in Humboldt County, where architectural and environmental considerations must be examined for just about every type of construction. Santos gave an example of a county resident needing to build something that encroached near a county road. In that case, the building division needs to send a request to the public works office so that they can inspect the area.

 

Northgate Markets, an operator of supermarkets in California, was expanding rapidly. As more stores opened, it became harder to supervise all return requests. Delivery orders were hard to return and there was an increasing number of sit-in products waiting for approvals from other stores to be processed. 

 

As a consequence, Northgate began spending more time trying to resolve each issue and friction increased between employees. All return processes started lacking visibility.

 

Implementing a call center did not help. Northgate Markets tried other solutions without  success. The solution they needed had to give employees and the organization full transparency in each step of their return processes.

 

Northgate chose Interneer as their BPM solution. After deploying the Intellect Platform, all Northgate Market stores were able to track all return processes accurately and initiate credit  requests.

 

With more than twenty years of experience focused on the convenience store industry, the Morrison Group provides a unique combination of products and services. They are experts in design, development and distribution with an emphasis on custom solutions that result in increased beverage traffic and sales for their customers. They are using Intellect to manage their sales pricing and other processes.

Conception to Reality, Inc. is an engineering and project management company that has been in business for over 16 years. They specialize in helping clients develop and executive highly successful projects and have completed over 400 single-site and multiple-site projects across the US and Canada. They use Intellect to manage their projects and various in house processes.