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Ahhhh, at last, summer is here! The days are longer, the kids are out of school (WAIT..the kids are out.of.school!) and for many of you, your business coulbe be experiencing a seasonal slowdown.
One way to keep your business up if you have a summer slump is to focus on customer service and building stronger client relationships. That's why we're focusing on "the client experience" on the COATS blog this month. Check out the stories below to learn how to give your clients the best customer service possible. And if you find ours lacking - let us know ASAP!
One thing that's definitely not in a slump is social media; it keeps heating up! Make sure you have a presence on social media to communicate with clients and candidates. To help us communicate with you, we've added a Pinterest area and Google+ account; check us out!
Speaking of communicating: you use COATS regularly, which makes you something of an expert on it. Well, now knowledge isn't just its own reward; your knowledge could win you money! Send us a "Did You Know" for COATS and you could win a $25 gift card. See below for details.
Enjoy your summer and thanks for being part of our family,
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 Focus: The Client Experience
Do you treat your candidates as well as your clients? All this month on the COATS blog, we're covering the candidate experience: how to improve the service you offer to your candidates and attract stronger candidates in the process.
The Client Experience vs. the Candidate ExperienceStaffing companies are unique in that they have two separate, distinct markets and types of relationships: candidates and clients. The differences that tend to pop up when comparing how staffing firms engage with these two groups can serve as learning tools. Meanwhile, the similarities serve as a primer on great customer service.
The Client Experience: Processes & ProceduresJust as we advised regarding candidates last month, a great way to get a feel for your clients' experience of your company is to view your procedures through their eyes, especially if they haven't worked with you before. And the best way to do that is to enlist the help of several friends or networking partners. Read more -->The Client Experience: Client Information SystemsOne of the secrets to good clients service is knowing your clients and their needs. After all, you don't want to send a client a clerical candidate who doesn't know their phone system, or send them a birthday card 3 months early or late. So it's a good idea to develop a client information system to keep all this useful info at the ready. |
Did You Know We're on Pinterest?
 We've caught the latest wave in social media and have three boards on Pinterest:
Feel free to follow us or repin or just peruse our boards. See you there! We're Also on Google+
 We've also established a page on Google+ for everyone who's on that site. We're posting mostly the same content as on our "Staffing Stuff" Pinterest board. But we must admit, it's a little lonely there right now. If you're on Google+, please let us know and we'll try to form a little staffing outpost on it. :-) |
Contest: Do You Have a Good DYK?
 Tell us and you could win a $25 gift card!Clients amaze us with all the innovative uses you find the capabilities in COATS. Send us an email telling us a great DID YOU KNOW that we can post on FaceBook and we'll enter your name in a drawing for a $25 gift card! |
Help us Help YOU!
 The COATS Users Group on LinkedIn is starting to heat up! We created this group for COATS users to discuss the software with us and with each other so we can all get more out of it.
This is a members-only group, so you don't have to worry about anyone wandering in and spamming us. Unfortunately, that means you do have to apply for membership, but we promise you'll get in; all you have to be is a COATS user. We look forward to seeing you there!
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Where have you been?
COATS has been sending an emailed newsletter since August of 2008. If you missed one of our monthly newsletters, click below to see what you've missed! |
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Upcoming Training Times for COATS
Online Group Training for COATS customers, offered 10 am-noon,
2-4 pm Eastern time:
June 2012 28, 29
July 2012 26, 27
August 2012 9, 10 September 2012
27, 28 October 2012
25, 26 November 2012
29, 30 December 2012
20, 21
Local Classes offered Wednesday-Friday,
9 am-4 pm:
August 2012
1-3, 22-24
September 2012
12-14, 19-21
October 2012
3-5, 17-19
November 2012
7-9
December 2012
5-7, 12-14 |
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Come Meet Us At...
October 9-12 ASA Staffing World The Venetian Resort Hotel and Casino Las Vegas, NV |
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Welcome to Our New Users
Welcome to Millwrights4Hire and Staffing by Fish Finders!
These COATS clients also added more users this month:
- Marketplace Staffing
- Employment Resource Center
- The Alpha Group
- Pinpoint Staffing
- Global Offshore Leasing
- Premier Resource
- ARK
- NexeoHR
- H&H Staffing
Thanks to all of these companies! Let's grow bigger and better together! |
Compliments of:
Stacey E. James
Littler Mendelson P.C.
501 W. Broadway, Ste. 900
San Diego, CA 92101-3577 (619) 232-0441
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