The holidays provide a window in time to both reflect on the past year and look forward to the next. I want to thank you for the opportunities we had to work together in 2012. I know you have a choice when selecting a fabricator and I truly value your business.
The 4th Quarter has been busy at ITI Glass. We set company records for most sales and volume of products delivered during any quarter. As we progress into 2013, all of us at ITI Glass are looking forward to the opportunity to continue to earn more of your work.
2012 has been a year of growth and change at ITI Glass. Throughout much of the year, we dedicated time and resources to develop a new software system to better manage the products we fabricate and deliver. The new system came online in the 4th Quarter.
Under the previous system, our product offerings and volume had grown to a point where success depended largely on manual systems to begin production. The new software automates many of these pre-production processes, resulting in more on-time production starts, which increases the likelihood of on-time shipment and fewer backorders. We are convinced that the headaches and frustrations related to the implementation of this new system will be quickly replaced by the benefits.
We also have new fabrication equipment on the way that will be installed and ready to produce orders in the 1st Quarter of 2013. The equipment is specially designed to fabricate glass with custom holes, notches and other shape cuts. The new equipment will allow us to produce orders for shower doors, glass rails and other glass enclosures with superior quality and shorter lead times. Look for more information about this in the coming quarter.
Wishing you and yours a Merry Christmas and Happy New Year!
David Wickham
ITI Glass General Manager