"Chester and Delaware County is the model SCORE chapter for how we operate today. They are actively engaged in all facets of their community; partnering with any organization that help further SCORE's mission. They are never content with the status quo. They have had a succession of strong leadership, all working to continue to build upon their successes in a sustainable manner. Most impressively, they have 'exported' their culture, processes, and people to assist other chapters -helping them become more successful- to further our mission in their district and beyond."
- Steve Records,Vice President of Field Operations
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By The Numbers...
- 112% increase in membership (since 2009)
- 206% increase in total services (since 2009)
- 173% increase in workshop attendance (since 2009)
- 33% diversity in chapter membership
- Achieved a platinum rating 2 years in a row
Best Practices & Partnerships
- Focuses on clients first
- Mentoring at 8 locations including nights and Saturdays
- Provides business education seminars "anytime, anyplace"
- Embraces email mentoring
- Established business roundtables and advisory boards
- Developed an entrepreneur workshop geared towards Hispanic clients
- Developed an Ambassador program in order to carry and sustain SCORE's message to the community
- Each partner, sponsor, and targeted business is assigned an ambassador to ensure a steady flow of updates including workshops, roundtables, and new counseling locations
- Established a new governance structure consisting of 21 members to achieve and sustain growth
- 3 member Chairman's office
- An Auditor, a Chief Counsel, and a Long-Range Strategy leader
- Features upcoming events and success stories
- 4-step orientation process to integrate new volunteers into the culture of the organization
- Step 1: One hour interview
- Step 2: 2 hour welcome session & completion of training modules
- Step 3: Assigned a mentor to gauge their progress
- Step 4: Executive Committee vote to move to 'active' status
- Utilizes Constant Contact to market their services within the community
- Features upcoming events and success stories
- Launched a coordinated effort, in 2008, to increase awareness of SCORE though catalyzing member engagement
- Publishes an Annual Report to generate buzz in the community; distributed to potential clients, volunteers, and partners
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