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Updates, Resources and Events |
Welcome to The Provider Insider. We will be sharing Network updates, best practices and project tools and updates to help you work with us. We will also be sharing information on national and state stakeholder events. We value your feedback. Please let us know how we are doing by answering this brief questionnaire. |
Reporting Vascular Access in CROWNWeb |
Remember, your reporting affects your QIP score. Make sure you are accurately reporting Vascular Access - lost data can impact you, and you won't get credit for all of the patient education and interventions that you have been doing this year! |
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Communication Can Improve Your QIP Score! |
Are you working with your staff to ensure that they are communicating with patients effectively? Have you been working with your patients to help them learn the language of ESRD? The 5 Diamond Approach to Patient Safety Program has a module on Communication that can help your staff and patients. The modules are FREE and Technicians can receive continuing education credit if the module is presented by an RN! Here are some Communication best practices from facilities that have participated so far this year:
- Upon review of the most recent completed ICH-CAHPS Survey results, an upward trend in our facilities' survey scores is evident. Although the reported scores fall slightly below the benchmark, our staff is encouraged that the programs that have been put into place appear to be having a positive impact on our patients' experience. We feel that this is due in part to the 5 Diamond Communication module as well as a staff education project designed to enhance communication skills, titled "Words That Work".
- From the current results (Oct 2014 through Jan 201515) the ICH-CAHPS summary report reveals that our patients are more satisfied with the nephrologists' communication than with the quality of the dialysis center, care, operations, and providing information to the patients. This clearly identifies the need for improved communication and professionalism among the staff so as to give them the ability to better and more effectively communicate with the patients.
- The results from this ICH-CAHPS survey helps us to focus our efforts to improve communication and professionalism for our staff via this in-service. In this way, our staff can better relate to and teach our patients. We monitor future results of this survey to evaluate our efforts and to determine if further improvement is necessary.
- Our facility will focus on having regular and routine staff meetings to improve communication and to share the happenings of the unit and gather staff input.
- Most areas are improving. Patients don't perceive that we are providing enough information.
- It helps us understand from the patients perspective what they would like and how they feel they are being treated. This can only lead to improvements.
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DON'T Be a Security Incident Statistic! |
Protecting patient information is everyone's job. When you communicate with the Network, are you sure you are protecting your patients' information? If you send an email, remember, you are NEVER to send patient information (PHI or PII) or passwords to the Network or the Help Desk. The Network is required to report all security incidents to CMS.
Of the most recent occurrences, there was always a better way to communicate which could have avoided being reported as committing a Security Incident:
* A facility staff member emailed the names of four patients when they could have emailed four CROWN UPIs instead
* Another facility staff member, in response to a request for a CROWN UPI for a patient, emailed the patient name instead. The CROWN UPI is available in the patient CROWNWeb record.
* A facility staff member emailed three patient names and their not yet fully executed consent forms for their participation in a Network project. These forms should have been faxed or USPS mailed to the Network instead.
* A facility staff member emailed PII to the Network, requesting assistance in getting the patient admitted to another facility. This could have been handled by emailing the patient CROWN UPI, or calling or faxing the Network asking for assistance if no CROWN UPI was available.
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Hemodialysis Injection Safety: Medication Preparation & Administration: A Checklist from the CDC |
The Centers for Disease Control and Prevention (CDC) has released a set of new checklists and audit tools to promote CDC-recommended practices for infection prevention in dialysis facilities.
For more information visit the CDC website to download the audit tool and checklist for Hemodialysis Injection Safety. |
Rollout of Dialysis Facility Compare Star Rating |
Registration is now open for the Centers for Medicare & Medicaid Services (CMS) Rollout of Dialysis Facility Compare Star Rating. This MLN Connects™ National Provider Call will provide stakeholders with an update on the following:
- The first year of Dialysis Facility Compare star ratings
- Future plans for Dialysis Facility Compare and the star ratings
The call will be held on Wednesday, October 7, 2015, 1:30 PM- 3:00 PM. Register here. |
National Recognition Week for Dialysis Technicians |
During the week of October 12 through October 17 we honor the hard work and dedication of our hemodialysis technicians. Thank you!
For more information about Hemodialysis Technicians Week and ways to celebrate, visit the National Association of Nephrology Technicians/Technologists website. |
Have you Ordered any Publications Lately? |
The Network has printed educational publications available for you and your patients. To order these free materials, please see our website and fill out this order form. |
Sunday, October 11, 2015 10 am - 1 pm Northeast Kidney Foundation's Catwalk for Kidneys websiteExcelsior Springs 47 Excelsior Avenue, Saratoga Springs, NY 12866 Wednesday, October 28, 2015 7:45 am - 4:00 pm Fall Conference ANNA Long Island Chapter (6.5 CE) FlyerChateau Briand 440 Old Country Road Carle Place, NY Tuesday, November 10, 2015 10 am - 3pm
10th Annual CKD/ESRD Patient Education & Awards Luncheon Flyer Melba's 125, 3rd Floor Adam Clayton Powell Jr. State Office Building
163 West 125 Street, New York, NY
(you will need government issues ID to be able to enter the building)
Sunday, November 15, 2015
NANT: The Renal Education Workshop for Dialysis Personnel (6.5 CE) Flyer
Brooklyn VA Medical Center 800 Poly Place, Brooklyn NY 11203
Monday, November 16, 2015 8 am - 12:30 pm The Rogosin Institute 2015 Symposium Flyer Caspary Hall, The Rockefeller University
1230 York Avenue ( at East 66th Street) New York, NY |
