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Business Communication: How to Connect with Clarity

"The single biggest problem in communication is the illusion that it has taken place."  Although this quote from George Bernard Shaw was from the early 20th Century, it seems to apply today more than ever. As many of us engage in staccato, rapid-fire exchanges of information, our lack of focus often leads to errors, a loss of productivity, missed business opportunities and cost overruns. Just because we can multi-task doesn't mean that we do it as well as we could!

According to an IDC white paper commissioned by the employee assessment specialist Cognisco, over $37 billion is lost annually in costs attributed to employee misunderstandings around company policies, business processes or job functions. In today's hyper-engaged, increasingly mobile workplace, we need to communicate as clearly as possible to create positive, powerful impressions. From Warren Buffet to Jeff Bezos, today's leaders have become known for the way they communicate across their organizations, as companies led by effective communicators had a whopping 47% higher total returns to shareholders over the last five years.

Effective business communication skills can inform, influence and impact our audiences. Every letter, memo, proposal, e-mail or post provides insight into how we represent ourselves- and our organizations.

At Hospitality Resource Group, effective communication is critical to our success, as it plays a key role in how we manage activities among our three businesses, working with strategic partners to deliver results for our clients. Strategic Training Solutions (STS) offers a Business Communication Skills workshop centered on developing effective communication in a variety of formats and forums. This highly interactive workshop covers a range of topics, including how to overcome writer’s block, avoid common errors in grammar, punctuation and spelling, and how to engage new clients. STS tailors this program to meet the specific needs of each of our clients. The STS Business Communication Skills course provides insight into how to:

  • Identify the challenges and solutions to develop an effective writing style
  • Explore individual communication styles and apply them to improve the quality of contacts with clients and colleagues
  • Recognize and understand the importance of tone and context
  • Identify and correct common errors in grammar and punctuation
  • Review email and business social media etiquette to maximize their effectiveness

For more information about the STS Business Communication Skills workshop, contact Laura McNerney, President Hospitality Resource Group, Inc. at (914) 761-7111 or email

About Hospitality Resource Group

Hospitality Resource Group, Inc. (HRG) is a group of three vertically integrated companies, with over 17 years of experience in developing innovative marketing, training and event programs for businesses, education institutions, municipalities and not for profit organizations. HRG clients benefit from our proven ability to ignite market interest, engage consumers, and educate employees on how to manage and lead their companies to build brand equity, increase sales and improve productivity.

The HRG family of companies includes:

HRG has earned widespread recognition from leading industry organizations, including:

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