Hampton Roads 
 Employment News

from Reliance Staffing & Recruiting
Volume 55            October 2012 
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In this Issue
Focus On: Customer Service & Call Centers
Outbound vs. Inbound
Best Practices for Call Centers
Great Call Center Employees
The Future of Call Centers
Want to have the best employees on call?
Unemployment Rates
 
 Sep 12Aug 12Sep 11
VA5.6%5.8%6.3%
 5.9%*5.9%*6.3%*
*seasonally adjusted
 Sep 12Aug 12Sep 11
US7.6%8.2%8.8%
 7.8%*8.1%*9.0%*
*seasonally adjusted
Reliance in Our Communities

Our entire Newport News office organized and held a food drive to benefit the Foodbank of the Virginia Peninsula, and collected more than 50 items. For more information on the Foodbank, click here. 

 

Beverley Baraniak, of our Virginia Beach branch, participated in the Susan G. Komen Foundation Race for the Cure at the Oceanfront.

 

Margie Minnix, from our Chesapeake office, is taking part in the annual March of Dimes March for Babies. This year's walk will take place November 3, starting at Chesapeake's City Hall. Click here for more info, or to help sponsor Margie.
See ya later, Sandy!  

We hope you, your family and your business have all survived Sandy. Just one more month left of hurricane season!

Focus On: Customer Service & Call Centers 

While call centers deal one-on-one with customers every day, great customer service is vital to every industry and every company.

 

Whether you're trying to help a customer solve a problem or book a flight, or you're trying to sell a product, collect a debt or administer a survey, if you don't provide excellent customer service, your chances of meeting any of those goals are severely limited.

 

Keep reading...  

Outbound vs. Inbound
The two main types of call centers, how they differ and how they're alike.
Best Practices for Call Centers
Hiring, training, coaching and managing to make the most of a call center.
Great Call Center Employees
Which qualities are essential for a call-center worker, and which are optional?

The Future of Call Centers
"Will Technology Kill the Call Center?" This great online debate looks at live chat and other tech.

Best of Staffing 2012 Winner Named one of the top 1% of staffing firms nationwide for client service

Want to have the best employees on call?   

If absent employees are keeping your business on the sidelines, give Reliance a try. Don't get caught without the workers you need. We have talented workers on deck just waiting to be called into play by your company. 

 

To have a placement expert call you about having backup workers on call, enter your information here

  

Client Comments

 
"Reliance has always come through when we needed extra help. The staff is a pleasure to work with."
 
Barbara O. Carraway, CPA, MGT, Chesapeake City Treasurer