August 22, 2013 
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In This Week's Issue:
Haiti: Crafting a Successful Business Trip
http://www.panoramio.com/photo/62276133
Bicentennial Monument, Port-au-Prince

If you're heading to this nation anytime soon, advance planning and 

 

dependable partners on the ground in Port-au-Prince are critical.


The first in a three-part Latin Business Traveler series

 

By Mark Holston

 

Travel to Haiti can be difficult, with limited hotel options, security concerns and language issues piling on top of infrastructure deficiencies and a lack of transportation. A series of natural disasters - most notably a 7.0 magnitude earthquake in 2010 - had devastating affects on the small nation's already struggling infrastructure, and rebuilding has been slow going. Despite all of that, there are growing economic opportunities for enterprising businesses, and those opportunities are attracting travelers from around the world. A successful visit to Haiti requires preparation, advance planning and flexibility.

 

Understand Conditions on the Ground

One of the most difficult things a first-time visitor must prepare for is the potentially jarring scenes on the ground in the country. Expect to see open sewers, potholed roads, United Nations military forces in combat gear on patrol, and throngs of shabbily-dressed and unoccupied local residents.

 

http://www.panoramio.com/photo/62276737
Digicel in Port-au-Prince
Dig past those initial images, though, and you'll find plenty of reliable service providers and potential 
business partners. It's wise to make contact with potential service providers before heading to Haiti, and one resource for doing so is the directory of local businesses compiled by Building Markets. The Canada-based NGO (Non-Governmental Organization) worked in partnership with Haiti's Ministry of Commerce and Industry to develop "Find a Business in Haiti," located at
haiti.buildingmarkets.org. This indispensable tool provides local contact information for close to 3,500 firms - everything from financial and legal services to security and transportation, logistics and courier services. 
 
"Our team went door-to-door to register these service providers both before and after the earthquake," says Ainsley Butler, the organization's project director.

 

Language and Dress

Butler, who spent extensive time in Haiti between 2010 and 2012, shared some of her tips for a successful trip to the nation. First impressions count, she notes. Haitians in general, and those involved in business and the government in particular, "put a lot of emphasis on appearances and manners," she says. "Business meetings tend to be very formal, like in France, so wearing proper business attire (for men, a suit and tie and for women, a conservative dress) is strongly advised."

 

Language is also an important consideration. Almost all visitors should consider hiring a translator. For

Port-au-Prince's rebuilt Iron Market
one, street signage - what little there is of it - is either in French or Creole. And, although many senior government officials speak English, their preference is strongly to conduct business in proper French - not the local Creole dialect or English. "But," Butler adds, "it helps significantly to also be able to speak Creole, so using an interpreter fluent in both languages, who is also able to communicate effectively with the client in English, is all but necessary."

 

Security and Transportation

The U.S. Department of State is extremely cautious in advising prospective visitors to Haiti. Its most recent warning, from August 13, notes that "Travelers to Haiti are encouraged to use organizations that have solid infrastructure, evacuation, and medical support options in place." The department's website also notes that, "There remains a persistent danger of violent crime, including armed robbery, homicide, rape, and kidnapping."

 

The U.S. Embassy in Haiti has imposed a curfew for all personnel, who must remain in their homes or in in U.S. government facilities between 1:00 am and 5:00 am. "Some areas are off-limits to Embassy staff after dark," the embassy's website notes, "including downtown Port-au-Prince."

 

The State Department also warns that there have been cases of travelers arriving at the airport in Port-

au-Prince and being attacked and robbed after exiting the airport by car. It advises advance arrangements for transportation from the airport to your hotel, and notes the need to "use extra caution in arranging transportation from the airport." 
 
Traffic in downtown Port-au-Prince
Bearing these concerns in mind, the best way to get around the Haitian capital of Port-au-Prince, out to the nearby suburb of Pétion-Ville or around the country is generally with a driver. And most visiting the nation for business will want a security person as well. Such details should be arranged before traveling to Haiti, either through the "Find a Business in Haiti" website, or by working closely with your hotel.

 

Butler recommends hiring a driver who also doubles as a bodyguard. "That's the best of all situations," she explains. "It's a very difficult place in which to drive, and many drivers understand enough English to communicate while being able to provide a perfunctory level of security as well."

 

Money Changing and Other Details

ATM machines, as well as banks, are available to obtain cash. Money changers are frequently seen in tourist and business areas. Currently the Haitian Gourde is trading at around 43 to the U.S. Dollar. In some instances, U.S. currency can be used in lieu of the Gourde.

 

In terms of health issues, the standard caveats used for many countries apply. For eating, stick to hotel restaurants or others that are recommended by knowledgeable associates. (In part three of our series, we share several recommendations). Never eat fruit that has already been peeled or drink water other than purified or mineral water.

 

While it's unwise to travel to this nation without proper preparations, even the cautious U.S. State Department notes on its website that, "Hundreds of thousands of U.S. citizens safely visit Haiti each year."

 

Parts two and three of this series will cover where to stay, Haitian cuisine and restaurant recommendations and cultural opportunities.

 

Photos - Bicentennial Monument, Digicel: Nathan Pierce; Downtown traffic: ©iStockphoto.com/Claudiad; Iron Market: ©iStockphoto.com/Tropicalpixsingapore

 

News from our Partners
(Click the headlines to read full stories)

 

  Delta

Delta Air Lines expands service between Los Angeles and Mexico: Los Angeles - Puerto Vallarta and Los Angeles - Guadalajara flights now daily year-round; Los Angeles - Guadalajara flights expanded to twice daily during the summer; Los Angeles - Cancun flights to expand to daily year-round service as of December 19. 

 

U.S. Department of Transportation tentatively awards Delta Air Lines additional daily non-stop Atlanta - São Paulo flight; flight awaits final government approval and could start as early as Oct. 1. Second Detroit - São Paulo flight also awarded.

 

 

University of Miami School of Business Administration  

University of Miami School of Business Administration to launch innovative Miami Executive MBA for the Americas: Program will blend nine on-campus sessions with online learning, beginning in August 2014, and focus on  management themes important to organizations operating in or connecting with high-growth markets, particularly those of the Americas. 

 

 

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Travel News
 
New Airline Routes and Route Changes

GOL Linhas Aereas Inteligentes, the low-cost Brazilian carrier, will change the schedule on two multi- leg daily flights: Rio de Janeiro - Santo Domingo, Dominican Republic - Miami and São Paulo - Santo Domingo - Orlando, Florida (U.S.). Both flights will leave Brazil around midnight, stop in Santo Domingo around 8:30 in the morning and land in the U.S. around noon. On the reverse, the flights will leave the U.S. around 5:30 in the evening, stop in Santo Domingo just before 8:00 in the evening and land in Brazil 5:00 in the morning.

 

Lufthansa is now flying new Boeing 747-8 planes between Frankfurt, Germany and Mexico City.

 

Airline Alliance News

TAM Linhas Aereas and American Airlines launched a new codeshare agreement on both airlines' flights between the U.S. and Brazil. The São Paulo-based and U.S.-based airlines will also codeshare on TAM flights from Rio de Janeiro and São Paulo to eight Brazilian cities, including Fortaleza, Natal and Vitoria. The codeshare will also extend to American Airlines flights from Miami, New York and Orlando (Florida) to 25 other U.S. Cities, including Atlanta (Georgia), Los Angeles (California) and Washington, D.C.

 

Other Airline News

JetBlue Airways and British Airways announced an interline agreement that connects the carriers' flights at New York's John F. Kennedy International Airport, Boston Logan International Airport (Massachusetts), Orlando International Airport (Florida) and Washington Dulles International Airport (outside Washington, D.C.). The agreement allows customers to book, on a single ticket, connecting flights that use both airlines, and also covers baggage transfers. Initially, the carriers will interline on 18 daily trans-Atlantic BA flights, more than 50 JetBlue routes in the U.S. and more than 100 BA routes beyond London. This is the first partnership between New York-based JetBlue and London-based BA.

 

Mexican carrier Interjet has begun flying Russian-made Sukhoi SuperJet 100 aircraft on routes

Sukhoi SuperJet 100 interior, designed by Pininfarina

between Mexico City's Benito Juarez International Airport and the Mexican cities of Manzanillo, Mazatlan and Torreon. The SuperJet 100 has 93 seats with seat pitch of 34 inches (86 centimeters) of space between each row, in a 2-2 configuration. The interiors, designed by Italy's Pininfarina, also include a females-only bathroom. 

 

U.S. carrier Delta Air Lines has raised fares for most tickets purchased within seven days of departure by US$20 per round-trip.

 

Canadian carrier WestJet launched a new, higher-level fare option called Plus. Plus fares include fee-free flight changes and cancellations, two free checked bags, extra legroom onboard, a complimentary food item and alcoholic beverage from the airline's in-flight menu, advance boarding, early access to overhead bins and priority screening at certain airports.

 

Loyalty Programs

Preferred Hotel Group, a group of independent hotels that operate under their own names and are grouped by brands including Preferred Boutique, Summit Hotels & Resorts, Sterling Hotels and Sterling Design, re-launched its loyalty program as iPrefer. The three-tier loyalty program awards members one point for each pre-tax dollar spent on room reservations; points can be traded fro gift certificates towards payments for future stays.

 

Delta Air Lines increased the miles required to obtain international business-class award tickets in its SkyMiles program for travel after June 1, 2014. Tickets at the lowest of the U.S.-based airline's award levels will require between 7% and 25% more miles. Also, after September 9, the company will no longer allow travelers to put SkyMiles award bookings on hold prior to ticketing.

 

Hackers infiltrated the accounts of around 8,000 US Airways Dividend Miles members, using frequent flier miles and possibly obtaining the last four digits of members' credit card numbers.

 

Hotel News

AT&T will provide Wi-Fi service at Hilton Worldwide properties around the globe. The service will be free for all hotel guests who have cellular or data service from AT&T, and will also be complimentary for Hilton Gold and Diamond loyalty members.

 

The ClubHotel Riu Jalisco in Nuevo Vallarta, Mexico will be closed for a US$12 million renovation from August 24 through November 15. Its 700 guest rooms will be updated with new furnishings, the hotel will introduce new dining options and the pool areas will be redone.

 
The 124-room Holiday Inn Express Hotel & Suites Cuernavaca opened near the Mexican city's CIVAC Industrial Park, two kilometers off of the Mexico-Acapulco highway. Rooms in the contemporary-style hotel include free Wi-Fi, desks with ergonomic chairs and 40" flat-screen televisions. The hotel has 12 meeting rooms and can accommodate up to 756 people in its largest room; amenities include a fitness center and heated pool.

 

Hotel Pipeline

This fall, Ace Hotels plans to open the American Trade Hotel and Hall in Panama City's historic Casco Viejo (Old Quarter). Housed in a restored historic building, the property is a partnership between Atelier Ace, Panama-based Conservatorio and Commune Design.

 

As part of its US$325 million investment in Playa Hotels & Resorts, Hyatt will rebrand two all-inclusive resorts in Mexico after they undergo multimillion-dollar renovations. Barceló Los Cabos Palace Deluxe in Los Cabos and the Royal Cancún in Cancun should open late this year under the Hyatt flag.

 

Occidental Hotels & Resorts will convert the all-inclusive Occidental Grand Papagayo in Guancaste, Costa Rica to an adults-only resort as of November 1. The 169-room hotel includes meeting rooms that can accommodate groups of up to 75 people.

 

Hyatt Hotel Corp.'s boutique brand, Andaz Hotels, plans to open the Andaz Papagayo resort in Guanacaste, Costa Rica this December. It will have 153 guest rooms and 21 luxury suites, as well as three restaurants, a spa and swimming pools.

 

Travel Safety

The U.S. State Department updated its Travel Warning about Haiti, replacing the previous December 28, 2012 warning. The warning urges caution, noting that, "the poor state of Haiti's emergency response network should be carefully considered when planning travel. Travelers to Haiti are encouraged to use organizations that have solid infrastructure, evacuation, and medical support options in place." It also recommends that travelers have pre-arranged transportation from the airport to their hotel.  

 

Wi-Fi image: Fuma Ren via Wikimedia Commons; 

 

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