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Greetings! |
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This month my boards have been discussing branding and how easy it is to "break your brand" - doing things that tarnish your reputation and run counter to the customer experience you are known for and want to promote. Do you know the elements of your brand? Does your staff? Are they aware of how they can break your brand?
To learn more, please contact me at 763-551-4777.
Mark Komen, Owner, TAB Twin Cities - North/Central
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Management and Strategy |
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Life Isn�t Always Funny |
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Maybe it should be! Finding humor in everyday things is a gift. Don’t you love it when you are around someone whose dry wit seems to make your immediate problems disappear, at least for the short term? Our very serious world can be depressing and overwhelming, which is why I like to get my negative news from Stephen Colbert and my positive news from Sunday Morning on CBS…
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Sales and Marketing |
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Are You a Sales Hunter or a Sales Trapper? |
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Salesperson ranks will always include Hunters, but the most productive salespeople are likely to be the Trappers…
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Tsheets for Mobile Time Tracking |
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For all your employee time tracking needs, TSheets is a worthy travel companion. With the simple touch of a button and easy-to-use graphical interface, employees can easily clock in, clock out, change tasks, and track GPS coordinates in real time. Online or offline, they’ve got your time sheet covered.
� Steven Bonventre, Nunzio & Sons Tile & Stone Corp. |
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Learning to Let It Go |
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I recently hired a new service tech and promoted an existing one to the manager position, which replaced me in that role. The new tech is working out great and, equally important, the new service manager is doing a terrific job.
The impact upon me has been significant. Having a service manager in place has taken a lot of stress off me and enabled me to focus more strategically on the business. I can even take more vacation time!
� David Wacker, Office Automation Technologies |
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Be an Informed Buyer |
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When considering an acquisition, we must think about the temptation to buy items in the "bargain bin" at the store.
If a company is suddenly on the market and looks like a great fit, we should ask ourselves a few questions. If this company was not "on sale this month only," would we be interested? Is it the company, location, or clientele we would look for under normal conditions?
We should ask ourselves tough questions like this before we exhaust too many resources in discovery, due diligence, and negotiation.
� John Hart, Peak Engineering, Inc. |
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Practice Makes Perfect |
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When alerting your client base to new information in your industry that requires a more hands-on approach (presentations or training, for example), it may be best to perfect your approach with a smaller, friendlier client environment first. Use the experience to hone your skills for larger groups. You may also learn what questions or concerns your clients have to prepare you for all types of questions that you may receive later.
� Merritt Chuck, Merritt Environmental Consulting |
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See our website for upcoming BOSS webinars.
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Maximize Your Business Potential! |
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TAB helps forward-thinking business owners grow their businesses, increase profitability and improve their lives by leveraging local business advisory boards, private business coaching and proprietary strategic services. |
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