June 2016
Conflict Avoidance:
It Doesn't Make the Problem Go Away

Is your first instinct to "RUN!" when you sense a conflict coming? Folks who work in the veterinary industry are predominantly introverts. So it's likely that when you're in conflict and stressed out, you go to one or more of these passive, destructive responses:
  • Avoiding
  • Yielding
  • Hiding emotions
  • Self-criticizing
I've talked about both active and passive destructive responses to conflict before. Now I want to dig a little deeper into these four passive responses. You may think you're saving a relationship by avoiding the conflict, but you're really just making it worse--for yourself and your team.

Read more about how to start replacing unhealthy passive avoidance behaviors with more constructive behaviors here. You CAN learn how to deal with conflict!
WWSDWhat Would Shawn Do?

When to Hire More Staff
 
Q.
We have a 24-hour hospital that has grown tremendously recently, and we have been hiring new staff just to keep up with that growth. We have been seeing weekly revenue of $80,000 and know we could easily generate $100,000 per week.

We want to ensure that we not just adding bodies and look more closely at the level of reception and technician support we need to generate that level of revenue. Do you have a framework that you use to ensure that you are keeping staffing under control during rapid growth periods?

A.
Click here to read the answer and find out more about how to manage the numbers during a growth period.

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If you have a question you'd like Shawn to answer in a future issue of our newsletter, please reply to this email or submit the question via our website on our contact form. We will maintain your anonymity. Thank you!
UpcomingGigsUpcoming Gigs

For more information or to schedule services, contact Cindy Oliphant at 888-759-7191, or by email.

JULY

July 9
Austin Vet Care
Metric, TX
Annual Pathway Planning Meeting

July 12
Bay-Porte Animal Hospital
La Porte, TX
Private Consulting Engagement

July 20
VGP/MWI/Zoetis Sponsored Presentation
Boise, ID
Private Speaking Engagement
Calm, Cool, and Collected: Dealing with Conflict Like a Pro

AUGUST

August 2
Veterinary Growth Partners
Private Speaking Engagement
What's Your EQ? Building Your Emotional Intelligence

August 16-18
LSU Veterinary Teaching Hospital
Baton Rougue, LA
Private Consulting Engagement

August 26
The CVC
Kansas City, MO
Managing Change: 10 Steps to Get Everyone on the Bus
How to Hire Winners Using Emotional Intelligence Tools
Service 101: Building Client Relationships
Service 201: How to Focus on the Client
Service 301: Managing the Client Service Puzzle
Register here!

SEPTEMBER 

September 9-11
Veterinary Growth Partners
Boca Raton, FL
Sponsored Speaking Engagement (for VGP members only)
What's Your EQ? Developing Your Emotional Intelligence
Registration information here!

OCTOBER

October 14-16
Veterinary Growth Partners
Scottsdale, AZ
Sponsored Speaking Engagement (for VGP members only)
Pathway Planning: A Road Map to Success
Registration information here!

NOVEMBER

November 4-6
Veterinary Growth Partners
San Antonio, TX
Sponsored Speaking Engagement (for VGP members only)
Commando Conversations: Becoming Conflict Competent
Registration information here!

DECEMBER

December 8
The CVC
San Diego, CA
Managing Change: 10 Steps to Get Everyone on the Bus
How to Hire Winners Using Emotional Intelligence Tools
Service 101: Building Client Relationships
Service 201: How to Focus on the Client
Service 301: Managing the Client Service Puzzle
Register here!
McVey Management Solutions | 3930 Bee Cave Road | Austin, Texas 78746
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