McVey Management Solutions is proud to announce the first issue of "Shawn's Shout Out," a regular newsletter with advice and news from Shawn McVey. Here, we'll give you brief snippets from Shawn's presentations, answer questions from Shawn's clients, and let you know where Shawn is going to be. Shawn's admirers consistently ask for more, more, more of Shawn, and here it is!
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Respect: Find Out What It Means to Me
If you've ever disrespected people at work, or been the victim of their disrespect, you know the fallout can be devastating. But do you know how to change negative behavior patterns that undermine respect?
Showing respect for others can be difficult when they push your buttons or you disagree, but it's absolutely necessary for a harmonious and productive environment. Respect is, in its most simple form, a way of looking at people. To view a person with respect implies that she deserves merit just because she exists.
In other words, you understand that because she is taking this journey with you on this planet at the same time and place, she deserves a certain degree of mutual compassion. Two ways you can show that compassion are 1) being present and 2) not engaging in tit for tat.
Be Present
One of the ways you can show respect for a person is by conveying the message, "I am with you. I want to be with you. It's worth my time and effort to be here." You can do that through your body language, tone, and words. You have likely felt the difference between a person being "present" with you in the moment versus the person being "somewhere else." When someone is present, you feel warm and welcomed and engaged. She makes eye contact with you, she faces you when you're talking, her tone is neutral or pleasant, and her words show that she is paying attention to what you said.
When the person is not present, you may feel nervous, anxious, unwanted, or unneeded. She may face away from you, make little or intermittent eye contact, use a harsh or disinterested tone, and say things that show she didn't really pay attention to what you said. In any case, it's not pleasant when you talk and the other person doesn't listen with his or her full attention.
Don't be that person! If you can't be fully present, say to the person, "I'm a bit distracted right now because I need to attend to this other issue. Can we agree to come back together in an hour when I can give you my full attention?"
Don't Engage in Tit for Tat
Being present is one way you can show respect for another person. There are many other ways to show respect, but let's look at one way that actively shows disrespect, and that is an attitude of "tit for tat," otherwise known as, "Oh, yeah? Well, what about THIS?"
You are engaging in tit for tat if, when someone criticizes you or gives you constructive feedback, you respond with criticism. Often, this takes the form of something unrelated to what the person said to you, which confuses the situation even more. For example, your colleague says, "It sure would make things run a lot smoother if you had charts ready to go at the beginning of the day." In response, you say something like, "Well, it would make MY job a lot easier if you could get boarding clients' dogs up here sooner when I call for them."
By responding to confrontation with criticism, you are hoping to discredit the other person and thereby invalidate her criticism of you. Why should you have to listen to someone who is so screwed up, anyway? When you're feeling defensive, take a step back, breathe deeply, and change course toward more relationship-building techniques.
Looking for more training on respect in the workplace? One of Shawn's speaking topics, "Just Need a Little Respect," is all about that very topic: Teams who attend this seminar are better able to:
- Value the importance of demonstrating respect in the workplace
- Recognize common negative behavior patterns that undermine respect
- Execute specific strategies to demonstrate respect in clear, professional, and productive ways
For more information about this and other training Shawn can provide to your team onsite, call Erin Hart at 888-759-7191 or email her.
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Want to Kick Your EI Up a Notch? McVey Management Solutions is pleased to announce a new McVey Leadership Transformation Retreat, Emotional Intelligence 2.0: Kicking It Up a Notch. The four-day Retreat builds on the skills participants developed in the "Becoming More Emotionally Intelligent" Retreat, which is a prerequisite for this program. We'll revisit your personal emotional intelligence (EI) skills with a 360-degree assessment completed by your staff and colleagues and explore the improvements you've made since the last EI retreat.
You'll begin to understand how your staff experiences you, and we'll teach you how to use that information to take your emotional intelligence up a notch. We'll also zero in on a few key EI competencies to give you the confidence and skills to begin to train your own team on these core concepts. We invite you to join us for four days of valuable content that promises to kick your EI up a notch! For more information, visit our website, call Erin Hart at 888-759-7191, or email. Register now for early bird pricing--$200 off the regular registration fee!
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In this regular column, we give you a brief, engaging explanation of how Shawn would solve a management or communication problem common in veterinary practices. You've asked for more of Shawn's words of wisdom, and here they are!
Dear Shawn,
Q:
I have an employee who has recently started spending way too much time in the bathroom. I think she's in there talking on her cell phone, and it's not about work. What should I do?
A:
Aside from the obvious irritable bowel syndrome diagnosis, there is absolutely no reason your employee should be away from her post for that long of a period without a medical reason. As a service business, we rely on employees to be prompt and attentive so that we can provide clients with a sense of care beyond the medicine.
I would approach the employee immediately and keep the conversation focused on BEHAVIOR, meaning that she is away from her post and not performing the duties required by the job. The fact that she is in the bathroom is irrelevant. IF she is using the cell phone in the bathroom, you can't prove that, but you can prove that she is away from her post. The truth is that she is away from her assigned position, not present on her job, and most likely not completing all of her duties. These behaviors alone should be enough to take corrective action.
When you confront the employee, be prepared for her to give the need to use the restroom as a defense. Use that opening to require her to get a doctor's note that would justify the amount of time taken for medical breaks. IF this is a real medical issue, you may want to consider reassigning job duties to match her new needs.
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Shawn Tours UK with EI Boot Camp
Shawn McVey made a fantastic impression on delegates at the April 2012 British Small Animal Veterinary Association congress, where he delivered inspiring insights and observations to his colleagues across the pond. As a result, the UK-based firm Onswitch negotiated to have Shawn come back to Britain and deliver five exclusive sessions in locations throughout the country in July and August of 2013.
Shawn will lead small groups of no more than 40 delegates in a series of talks and activities at five "Emotional Intelligence Boot Camps." Participants will explore how to develop and use their own emotional intelligence skills to ensure that their practice teams deliver optimum performance under their leadership.
Says Onswitch, "Emotional intelligence is an essential continuing professional development requirement for anyone who is serious about driving the practice forward, and Onswitch is proud and delighted to present this unique opportunity to see one of the veterinary management sector's most exciting and influential speakers up close and personal."
If your plans include travel to the UK this summer, don't miss Shawn while you're there! Register or get more information from Onswitch at 01476 565343 or by emailing.
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Shawn's Gigs
Here's a calendar of Shawn's upcoming speaking and consulting engagements through September. For Shawn's future availability, check his public calendar. For more information or to schedule services, call Erin Hart at
JUNE
June 10-24, 2013
Australia tour and VetShare Limited
New South Wales, Australia
Emotional intelligence workshop
June 26-28, 2013
Westlake Veterinary Hospital
Austin, Texas
Consulting engagement
June 29-July 7, 2013
Shawn is on a holiday break!
JULY
July 8-9, 2013
Oxford Animal Hospital
Overland Park, Kansas
Consulting engagement
July 16-August 11, 2013
United Kingdom tour and Onswitch
Multiple locations in the UK
Emotional Intelligence Boot Camp
AUGUST
August 14-16, 2013
Pewaukee Veterinary Service
Pewaukee, Wisconsin
Consulting engagement
August 20, 2013
Veterinary Management Association of Indiana
Indianapolis, Indiana
Speaking engagement
August 21, 2013
Eagle Creek Animal Clinic
Indianapolis, Indiana
Consulting engagement
August 23, 2013
Central Veterinary Conference
Kansas City, Kansas
Speaking engagement
Topics include:
--Rags to riches: Improve what's in front of you
--Take your practice from frumpy to fantastic
--Strategies to overcome toxic conflict: Learn how to think vs. feel conflict
--Trigger happy: Understand what gets you riled up in practice
--Developing your conflict competence: Why you fight-and how to stop it
Register here!
August 26, 2013
Denver, Colorado
Strategic planning day for McVey Management Solutions
August 27-28, 2013
Rocky Mountain Veterinary Cardiology
Denver, Colorado
Consulting engagement
SEPTEMBER
September 9-12, 2013
Pets Unlimited
San Francisco, California
Consulting engagement
September 17, 2013
Animal Family Veterinary Care Center
Davenport, Iowa
Consulting engagement
September 19-21, 2013
AVETS
Monroeville, Pennsylvania
Consulting and speaking engagement
September 30, 2013
Eastview Veterinary Clinic
Penn Yan, New York
Consulting engagement
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Register for EI 2.0
Early Bird Pricing
New McVey Leadership Transformation Retreat!
Emotional Intelligence 2.0: Kicking It Up a Notch
October 3-6, 2013
Austin, Texas
Register here!
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Save the Date for Next Conflict Mastery Retreat
Next date planned!
Commando Conversations: Becoming Conflict Competent
February 20-23, 2013
Austin, Texas
Register here!
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Contact Us
Shawn McVey, MA, MSW Chief Executive Officer
Now based in Austin, Texas!
Phone: 888-759-7191
Fax: 888-759-7193
For information and scheduling, please contact Erin Hart at 888-759-7191
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