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Coming Soon to the Permit Counter!
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In response to customer feedback, Denver Development Services is rolling out a series of new strategies effective
Monday, November 23 that will help customers save time and get what they need more quickly and efficiently.
These efforts are part of Community Planning and Development's ongoing commitment to streamlining processes and improving services.
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New "Logged-in Plan Pick Up" Queue
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 Customers who only need to pick up approved plans (for commercial and residential construction permits only -- COMMCON and RESCON) will soon be able to choose a new option at check-in. Currently, these customers must check into the "Log-in" line, which includes customers picking up plans and those bringing new plans in to start the review process, lengthening wait times for both. Having two dedicated lines will ensure customers move through their respective lines faster.
How do I use it?
Starting November 23, the "Logged-in Plan Pick-up" queue will be available for customers daily from 8 a.m. to 4 p.m. If you're coming to the permit counter only to pick up your approved plans, you can check in at the kiosk, online or via phone between 8 a.m. and 3:30 p.m. and select "Logged-in Plan Pick-up." Bring the log number, proof of SUDP, contractor license and payment in contractor's name.
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Permit Counter Check-in Changes
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 Along with the new logged-in plan pick up option, updates will be made to the queuing system starting November 23, to address bottlenecking.
- Remote check-in will start at 8 a.m., rather than 7 a.m. for all services that open at 8 a.m.
This fix will prevent customers arriving at the permit counter before 8 a.m. only to find that check-in has already been filled up by customers who are not at the permit counter and don't intend to be seen when the counter opens. Any customers who are at the counter before it opens may check in on-site no earlier than 7:30.
- Customers may ask for more time to arrive at the counter only twice per day.
Currently, there is no limit to the number of times customers may request more time after being called to the counter. This fix will give staff more time to work with customers, by reducing the amount of dead time they spend waiting for customers who are not ready or not present when their number is called.
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Log-in Appointments Available
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As an alternate to waiting at the permit counter for the Log-in service, certain types of complex projects will have the option of making an appointment for Monday, Wednesday or Friday between 8 a.m. and 4 p.m. This service begins November 23.
How do I use it?
If your project is appointment-eligible (see list below), you may request an appointment by emailing login@denvergov.org. Please include your name and a brief project description; you will receive an email confirmation.
Appointment-Eligible Projects:
- Master and type-approved submittals from production homebuilders
- Projects with a site development plan released for building log-in through the Project Coordination group
- Logged-in plan pick-up for projects that have 3 or more commercial or residential construction permits (such as townhomes -- this does not include any associated trades permits).
NOTE: Appointments are usually scheduled a week in advance, so plan accordingly.
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Third-Party Roofing Inspections Allowed
to Help Ease Inspections Backlog
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Community Planning and Development has updated its policy to allow third-party roofing inspections for qualified projects, as an alternative to roofing inspections by the city's construction inspectors. Roofing companies and property owners may choose this option to expedite inspections affected by the surge of roofing jobs that followed this summer's hailstorms. This policy is effective immediately.
How do I use it?
When applying for a roofing permit, submit a request to use a third-party inspector and provide proof of the inspector's qualifications. The third-party firm must file a report after the inspection. (To inquire about enlisting a third-party inspection firm for a permitted job already in progress, please contact Scott Prisco at scott.prisco@denvergov.org.) |
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City Offers "Prep" Tenant-finish Permits
To Get Your Project Going
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On tenant-finish projects, developers often find that they could take advantage of plan review time to get minor, early-stage work done on the building.
In response to feedback, Development Services now offers "preparatory" tenant-finish permits for interior demolition and preliminary framing, electrical, mechanical and plumbing work so construction projects can begin before building plans receive final approval.
How do I use it?
Effective immediately. Strict limitations apply; see policy ADMIN 131.2 on DenverGov.org/buildingcode to see if your project qualifies. After securing an SUDP permit, check in at the counter with the Architectural/Structural, Electrical or Mechanical/ Plumbing teams.
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