Every year about this time we see the 'prediction' articles roll out. This year is no exception. A recent report from Ovum "Telco IT Trends to Watch", outlines a few key trends to look out for this next year. Below are the top predictions from the report.

• A brighter economic outlook and voracious demand for high-quality content and services on smart devices has renewed telco interest in the value they provide from a customer perspective and the quality of the customer experience.
   
• Omni-channel engagements will inform investment in CRM strategies for sales, marketing, and operations.
   
• Relevance and content of services, packages, and customer care will be a differentiator.
   
• Outsourcing engagements between telcos and IT service providers will intensify.

These predictions, if accurate, will breathe new life into IT and telecom providers as well as stepping up the level of service for customers. I urge you to read the full article in Telecom Reseller, which contains much more detail.

Wishing you a Merry Christmas and a happy, healthy and prosperous New Year.

Feel free to contact us with your questions or to learn more about TelecomTemps.  

-Kevin Young, CEO