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In This Issue
Successful Virtual Training
Training Trends
In Your Shoes

  Exciting Change Guides News!


 The Pocket Guide is now available as an eBook for Android and Apple devices!

To order search
Change Management Pocket Guide
in the App and Play Stores

Check Out
Our Youtube Video! 

Old Trees Have Deep Roots
Old Trees Have Deep Roots

Our Change Management Certification is now offered in Brisbane, Australia!

February 17-19, 2015 

2014 /2015 Events

Change Management Certification


Feb 17-19 Brisbane, Australia
Mar 17-19 Cincinnati 
May 12-14 Chicago
Aug 18-20 Cincinnati
Oct 13-15 Chicago
 Dec 1-3 Cincinnati



PMI SeminarsWorld
Best Practices
in Organizational
Change Mgt 

March 23-24 Arizona

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Recertification units 

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Fall 2014


Keeping learners engaged is a daunting task.  What are the best ways to engage participants when training time takes hours or even days? As the end of the year nears and you start thinking about the upcoming year, now is the perfect time to take a look at your training techniques. The focus for our newsletter this quarter is Training Trends.

One viable option for training is Virtual Instructor Lead Training, VILT.  Our first article focuses on answers from our expert in virtual training, Gina Giannitelli.  We asked her several questions about VILT and the relevance of using it in today's training world.

Our second article touches on techniques that can keep your audience captivated while you deliver your training.


As always, keep in touch and let us know what you think! E-mail Feedback.


All the best,
Kate and Stacy   

Successful Virtual Training   

When companies have employees in multiple locations that all need the same training, what is the best way to accomplish this? Virtual training is becoming an ever popular option. Gina Giannitelli, our expert in virtual training, offered some advice on the matter.


Gina Giannitelli's experience stems from serving on the Talent Development Advisory Council and then more importantly on the Talent Development Strategy Team for Deloitte Consulting.  In that capacity, she learned a great deal about training delivery strategies.  Deloitte was making decisions on whether to invest in a bricks and mortar training facility, and when/how to deliver training virtually.  Like many companies, they were seeking effective, cost conscious ways to develop their talent which was distributed across multiple geographies.  They developed a whitepaper on Talent Development (after various industry research) and held a leadership summit to inform the talent development strategy.  That included reviewing the best delivery approach for "Technical, Industry, Professional and Leadership" knowledge and skill development.  After the strategy work was done, Gina later worked closely with a team of Instructional Designers on the AERS TD Management team to implement the strategy in that business environment.  She learned a great deal about training design and delivery methodology while serving on the AERS TD Management team. 



Training Trends 

Learners today are faced with many challenges, one of which is short attention spans. Thanks to the large amount of information available on the Internet instantaneously, Smartphones, and people's busy schedules, an adult's attention span can be reduced to mere minutes.


Keeping someone's attention during training is extremely challenging when most trainings are hours, even days in length. In most cases, a normal attention span for an adult is approximately 15-20 minutes.   What is one to do when there are several hours of material that need to be covered?


Here are a few things that may help you when planning your next training:


Learning Format. Many people fall into the routine of showing PowerPoint slide after PowerPoint slide. People have seen these bulleted slides over and over again. Fewer slides tend to be better. Make sure to mix up your fonts and use unusual colors. You want them to be enjoyable to look at. Can your slides can be read from the back of the room? There is nothing worse than being in the back and not being able to see what is on the screen. Want to mix it up? Try Prezi, easel.ly, or Powtoon. These are only a few options, there are many more online that offer an alternative to the standard Power Point. The key is to have great visual impact and to capture the audience's attention. 


Read More 


In Your Shoes
Donna Iames

Senior Manager, Client Services

Have you approached projects differently after the certification? If so, how? 
The Change Guides Certification Process has helped me to approach projects in a more organized manner.  I am now able to break down information and activities into smaller components.  It is easier to establish milestones and measurable goals while staying on track to meet deadlines.   I have found that  by approaching the projects differently, I am better enabled to work cross functionally within my organization; as others see the values of the tools provided by Change Guides.  Not only are projects flowing more smoothly, but communication is clear at all levels of those impacted by the change.  The Eight Constants of Change was a book provided as part of the certification process.  I found this very impactful as I can better understand that people accept and adopt change in various manners.  There is a tactical part of any project but I now better understand the emotional perspective of those affected.  Achieving certification has given me greater confidence in driving change within my company.

What advice do you have for others trying to drive change?      


In the current market place, change is constant.  Learning how to drive change effectively will ensure that strategies are accomplished, resources are used effectively and associates are engaged.  For any project to be successful, associates must be active participants and feel that their ideas and concerns have been heard.  Ensure you are communicating consistently and often to all those involved.  Knowing how the project is progressing will help increase commitment of the stakeholders.


What one thing has helped you the most in driving change in your organization? 

Since becoming certified, I have used the Roles and Responsibilities Template several times.   In my role, I work with many support and cross functional teams to ensure our clients' needs are met and exceeded.  The Roles and Responsibilities Tool has helped us to define owners and expectations at each part of the client experience in both small and large projects.  Our associates understand what is expected at each part of the process, making transition seamless.