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In This Issue
Are You Getting the Return on Your Investment?
The Return on Investment for Change Management
In Your Shoes

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If organizations are not mindful of the return on the investments that they make, they likely won't be in business for long.  The return on any change project should either tangibly or intangibly exceed the investment made in the change. The focus of our newsletter is return on investment, or ROI.

Change management can play an important role in achieving the ROI for change projects.  The first article talks about the importance of focusing on people in order to get the returns possible from a change.

Also, our clients ask us all the time about the ROI for time and money spent managing change.  The second article features responses from a survey we sent to past change management certification participants about how their organizations think about the ROI of managing change. 

As always, keep in touch and let us know what you think! 
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All the best,
Kate and Stacy   

Are You Getting the Return on Your Investment?   

How much money has your company spent on IT systems in the last few years? Whatever the amount, these implementations are a substantial investment for companies small or large.  What was the business case for buying that system? What was it going to accomplish? Has it met that promise?How much was spent on other initiatives:  cost reduction? quality?  product launch? What were the business cases for these initiatives? What was invested in these efforts externally and internally - in terms of budget and people?
No - this isn't an audit but I do start out with a lot of questions.  They are questions you have probably asked yourself or others. This article is not about the questions but about achieving better business results from internal projects and initiatives.  
The most important questions may be: What was the projected ROI of these efforts? Have you reached that promised ROI yet?

Odds are that you haven't. Many times, the promised benefits are not reached in the projected time. Sometimes, they are never reached. So, maybe you've made it some of the way there. Maybe there are valid, unforeseen causes for not reaching your ROI. Maybe, it was just a frustrating process!



The Return on Investment for Change Management 

Our clients ask us all the time about the return on investment for time and money spent managing change.  Studies conducted by McKinsey several years ago showed a correlation between successfully managing change and increased returns from the changes studied.  But the study provided no clear formula or way of calculating the increased value of future changes.  We know that the benefits of investing in change management come from increased speed of adoption, adoption rates, and the skills or abilities of people who will take on new ways of working.  So we were wondering... how do you measure the return on the investment in change management? 


We asked past Change Management Certification Participants the following questions about their return on change management investments.  


How do you justify the use of change management on your projects?


Have you measured the return on investment for change management?  If so, what did you measure in order to determine the ROI of change management?   

  In which change management activities do you invest the most money?

Read More  


In Your Shoes
Roberto Ortiz

Senior Quality Manager

Commercial Product Quality

Siemens Healthcare Diagnostics Inc.
Have you approached projects differently after the certification? If so, how? 

I do approach projects differently now. I have learned from my Change Guides Change Management Certification Process to identify use, apply and  share various of the 31 easily customizable tools from my Change Management Pocket Guide that have proven to be very helpful in managing change in my projects.   After certification, I have obtained a habit of ensuring I understand what others are experiencing during change and what will help build engagement and commitment. 

What advice do you have for others trying to drive change?      

If you are trying to drive change successfully then, my advice to you is to ensure people understand what you expect of them and when, equally important is to use a change management process that allows people to want to be part of the new changes and that people possess the tools, resources and knowledge to work in new ways. I encourage teams that want to be successful at change; "to learn the discipline of Change Management which will help them create employees that are ready, willing and able for the change" and ensure they integrate these activities with their project plans. 


What one thing has helped you the most in driving change in your organization?

Right after this training I was able to use a tool that helped significantly in managing knowledge sharing.  The Knowledge Sharing Agreement Tool became extremely useful when someone needed to learn about a new area of responsibility.  With the use of this tool it was easier to identify the relevant technical, process and personal knowledge and the transfer method needed.  One particular aspect that helped in ensuring the right people was ready to own the new processes according to the agreed upon time frame was the identification of their proficiency level before the transfer per each identified knowledge category. By identifying the state of proficiency before knowledge transfer started it was easier to manage the team effort required to achieve the level of proficiency needed.