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In This Issue
Five Signs You Need Change Management
What Kind of Person Manages Change?
In Your Shoes

  Exciting Change Guides News!



Change Guides in the Spotlight!

2013 Events


Change Management Certification

Mar 14-16, 2013 Cinti, OH

Apr 15-17, 2013 Dallas, TX

May 13-15, 2013 Chicago, IL

Aug 20-22, 2013 Cinti, OH 
Oct 14-16, 2013
Dallas, OH

Nov 4-6, 2013 Chicago, TX

Dec 3-5, 2013 Cinti, OH  



PMI SeminarsWorld
Best Practices
in Organizational
Change Mgt 

Aug 28-29, 2013 San Diego
Oct 7-8, 2013 Atlanta 

Online Workshops

Best Practices in Change Management
Mar 18, 2013, 10-12:00 p.m.
The Change Management 101 Model 
Tools for the Plan phase
Apr 15, 2013, 10-12:00 p.m.

Tools for the Do phase

Apr 22, 2013, 10-12:00 p.m. 

Tools for the Sustain phase 

Apr 29, 2013, 10-12:00 p.m.

The Eight Constants of Change
May 15, 2013, 4-6:00 p.m.

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Recertification units 

for ASQ  


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Winter 2013

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Kate Nelson & Stacy Aaron

How will you know when your organization is in need of Change Management? It is critical in today's fast-paced, ever-changing business environment to know when your organization needs help. If you ignore the signs, your financial and emotional costs far exceed the costs of incorporating an effective Change Management initiative. In Five Signs You Need Change Management, we talk about a few of the major signs you need to know to find out if you need Change Management. 


After you identify the need for Change Management, you will need to find the right Change Manager for your project. In What Kind of Person Manages Change we outline what it takes to be an effective Change Manager. For successful results, it is always a good idea to review these characteristics before choosing your Change Manager. 


We hope you like them both.   As always, keep in touch and let us know what you think!  

E-mail Feedback.
All the best,
Kate and Stacy

Five Signs You Need Change Management   

Many companies staff skilled Project Managers on projects yet miss the boat on staffing projects with skilled Change Managers. Organizational Change Management skills are complimentary but different than Project Management skills. Change Managers focus on communication, engagement, transition, support and reinforcement strategies. According to the 2012 Prosci Best Practices in Change Management Benchmarking Report, "projects with excellent change management effectiveness were nearly six times more likely to achieve project objectives than teams with poor change management effectiveness. Excellent change management also correlated directly with staying on schedule and staying on budget." So, you need someone on your team with change management skills if...


1.  Leaders aren't visibly supporting your project. People watch what leaders do and say. During times of major change, leaders are watched with even more scrutiny than usual. Active and visible executive sponsorship was ranked as the greatest contributor to success ("Best Practices in Change Management," Prosci 2012). 

A Change Manager coaches leaders on their role. They provide direction, recommend actions and sometimes even write leadership talking points. The Change Manager connects the leaders to the project in a way that influences others to support the change.  


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What Kind of Person Manages Change?   

Change is tough for organizations, and helping people navigate through change takes a special kind of person. There are of course leaders that need to champion and sponsor change. But there are also people that need to actually manage the change and help people in the organization work through the transition.  


There is a lot of hard work involved in helping people in an organization change the way they work. So what are the characteristics of great change managers?


1.  They're empathetic.  The ability to continuously ask and answer the question "what would I want and need if I were in their shoes" is a critical skill for an effective change manager. Having empathy and understanding what others are experiencing and what will help build commitment is the core of managing change. When it comes down to it, anyone who has a good strong sense of the golden rule ("do unto others as you would have others do unto you") has the basic stuff to be a good manager of change.

2.  They're good communicators. That may seem obvious, but it is really an important skill for successfully managing change.  Good change managers communicate simply. They interpret  complex messages and distill them down to simple, easy bits. Effective change managers tailor their message to their audiences, and they use lots of different communication vehicles well.
In Your Shoes


Susan Pittaway

I.T. Project Manager,
County of San Luis Obispo, CA
What advice do you have for others trying to drive change?

Open communication is the key to driving change. Resistance is to be expected. Once you assess the level of resistance that stakeholders have, their concerns can be addressed. Change is successfully driven by involving others in the process and by leaders communicating an honest and positive common message throughout the organization. Those who readily accept the change may be leveraged as messengers and trainers.

What one thing has helped you the most in driving change in your organization?

The sustaining tools provided in the your Change Management course have been very helpful in closing out a long-term project and transitioning roles and knowledge to others. Leadership readily accepted the use of these communication tools as no formal process had been in place previously.