Fall Newsletter
October 23, 2013

 

The Executive Director Corner:  
A First Quarter Update

  

Suddenly Fall has arrived! I love the colors, the pumpkins, and even the kids selling wrapping paper. I guess it took many steps to get here, although it seemed to come all at once. That is similar to the work of CrisisLink -- lots of steps toward meeting our goals. In this newsletter you will learn more about our work of preventing crises, suicides, and providing information and referrals. Here are a few highlights.

 

For example, the Call Center staff developed two new procedures for our volunteers; the first regarding Cultural Sensitivity and the second regarding Referral Advocacy. We developed new training modules for our Training Handbook and began training the newest class of volunteer crisis workers. We also offered in-service training for many of our crisis workers in Domestic Violence 101 as well as Emotional Intelligence.

 

We also supported the National Suicide Prevention Week (September 8-14) with a variety of activities. One of our volunteers created a design -- a yellow ribbon (the national symbol for suicide prevention efforts) filled with words of support - which was used on t-shirts in support of Suicide Prevention Week.  Our Director of Training also provided the 2-day ASIST training (Applied Suicide Intervention Skills Training), sometimes called Suicide First Aide training.  This training is for those who want to feel more comfortable, confident and competent in helping to prevent the immediate risk of suicide. Over one million people have participated in this two-day, practice-oriented workshop. Finally, we asked the local jurisdictions to declare the week of Sept. 8th as Suicide Prevention Week and they did so. I was pleased to receive this proclamation in person from the Fairfax County Board of Supervisors, and thank Alexandria City and Arlington County for their proclamations.

 

Also of note: CrisisLink underwent the Accreditation site visit for AIRS -- Alliance of Information and Referral Systems. We had submitted and 'passed' the written self-study; the site visit is the last step in the process. Being able to help our callers by linking them to appropriate referrals is key to our work.

 

I hope you enjoyed reading these highlights.  Have a wonderful fall!

 

Sincerely,


Julia Stephens
Executive Director

  Julia's Head Shot


TOGETHER: 
Helping Our Community

Over the last several months, CrisisLink has responded to requests for training on topics such as: basic suicide prevention, active listening, supporting youth in crisis and suicide intervention cross training. We have worked hard to connect with agencies and build partnerships to help our community as the need for immediate services increase. Our presentations range from small groups of volunteers at other agencies such as a local sexual abuse center, to large groups of over 400 federal employees watching via video connection, to staffing  resource tables at community events. In September alone, CrisisLink trained/presented to close to 500 people in Northern Virginia. Please contact us at information@crisislink.org  if you are interested in training or if CrisisLink can provide you with outreach materials.

 

CrisisLink has been proud to connect with Project Peace of Arlington County. Project Peace is a coordinated commitment to address domestic violence in our community through a task force. By joining this group, we have been offered amazing training through Doorways, Fairfax County's Office for Women & Domestic and Sexual Violence Services, and Domestic Violence Tier One Certification training. By working together, we make ourselves and the community stronger. Thank you!

 

                

  

 

 









 

See a Concerning Tweet
 
Researchers at Brigham Young University have discovered that Twitter can help identify people who are at risk for suicide.  Researchers reviewed tweets for keywords and phrases related to risk factors and found that each state's ratio of suicidal tweets strongly correlated with the state's actual suicide rate.  The study coauthor suggests suicide prevention organizations could consider using social media to reach out to at-risk users.  The real-time data Twitter provides could also be used by mental health professionals to improve suicide prevention efforts.

 

If you see a concerning tweet, you can help by visiting https://support.twitter.com/forms, then under "report a violation" click "Report Self-Harm".  Twitter will send the user a direct message with the Lifeline number. 

 

 

Visit  the LifeLine page  (http://www.suicidepreventionlifeline.org/GetHelp/Online

for more info on Helping Someone Else Online - it includes info on reporting suicidal posts on Facebook, YouTube, Tumblr, and MySpace.

  

Have You Lost a Loved One to Suicide?  

 

CrisisLink offers a Suicide Survivor Support group in the Arlington, Virginia area held every other Monday evening. It is a safe place to share your journey with others who have experienced this type of loss.  Our support group is unique in that it is an open group professionally facilitated, please contact us at 703-527-6603 or information@crisislink.org for more information  As well, we provide  useful information and additional resource here.  

 

  

A New CrisisLink Offering  

In addition to referrals to local agencies, CrisisLink will soon be offering callers additional help. Starting November 1st, callers needing information and referral services will also be offered a referral follow-up call and referral advocacy services.  Consenting callers determined eligible for this service will be asked during their original call to schedule a follow-up call regarding the referrals given. If  any barrier is described during follow-up, advocacy service on behalf of the caller will be provided as needed until appropriate service(s) have been obtained. 


 
As Seen on TV


CrisisLink was recently featured on Comcast NewsMakers.  Check out the interview by clicking here!

 
 Characteristics of A Hotline Crisis Worker
There are certain Emotional Intelligence characteristics that we look for when screening candidates for our hotline training. People who are able to feel and convey Empathy for others can be very effective on the crisis hotline. Expressing empathy to a caller in crisis can help the caller feel understood and heard, which in turn can help the caller feel more calm and more able to consider a plan of action. Our Crisis Workers are also creative Problem Solvers who must be able to empower callers to make independent decisions, but also persistently work around the many obstacles that callers face when trying to connect with services. Finally, our Hotline Crisis Workers have a high amount of Stress Tolerance to help callers cope with intense--sometimes life-threatening--situations. Our Crisis Workers do an excellent job staying calm and focused under pressure, and also take self-care steps to avoid feeling overwhelmed or drained by the challenges they face on the hotline. 

CrisisLink Winter 2014 Training Class Accepting Applications Starting November 1st

Do you or someone you know have the characteristics needed to help people in crisis? Please consider applying for CrisisLink's Winter 2014 Training Class. CrisisLink provides 36 hours of classroom instruction to our Hotline Crisis Workers, teaching valuable skills in Active Listening, Crisis Deescalation, Suicide Risk Assessment, Information and Referral, and Education. After completing training, volunteers cover a weekly 3-hour shift in our Call Center located in Arlington, Virginia, for a minimum of 1 year (150 hours). Many volunteers find hotline calls so rewarding that they remain on shift far beyond the initial commitment.

The training class will start in late January and be conducted on evenings and weekends. If you would like to request the schedule and application, please send an email to volunteer@crisislink.org or call (703) 527-6016.

In addition, CrisisLink will be co-hosting an ASIST Training on January 7th and 8th, 2014. This 2-day training, Applied Suicide Intervention Skills Training, covers how to identify, deescalate, assess risk, and safety plan with people who are at risk for suicide. This training is open to everyone and is particularly useful for caregivers and clinicians in the mental health community. If you are interested in registering for this training, please submit your request to volunteer@crisislink.org.
 
 
Please visit us at www.crisislink.org
Contact Us:
 703-256-6603 (office)
 Hotline number is 703-527-4077 

 It is United Way Giving Season.
 Please consider CrisisLink when giving. 
CFC # 98663 
UW# 8265