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FACTOID!
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 Americans did not commonly use the fork until after the Civil War.
Samuel W. Francis invented and patented the first SPORK in 1874.
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Take a Break |
Come meet the BESTPASS team in person...
 The next time you are in the Albany, NY area, please stop by our office and meet the team that makes toll road use manageable for you! The coffee is always fresh!
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PA Turnpike Non-Revenue Card
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 Doing work on the PA Turnpike?If you do work on the PA Turnpike be sure to have your Non-Revenue Card on hand to show the toll attendant and make sure to wrap your transponder securely in a read prevent bag so that tolls are not incurred and charged to your BESTPASS account. We have been informed by the PTC that the transponder must be properly wrapped in a read prevent bag. If for some reason the transponder still reads, we will need a copy of the Non Revenue  Card to submit a credit request on your behalf to the PTC for consideration. A refund is not guaranteed; the PTC will make the decision to approve or deny the claim on a case by case basis. Further, it can take awhile before we receive a decision. BESTPASS can provide you with a authorized read prevent bag.
If you have any questions or you require a read prevent bag, contact customer support at support@bestpass.com or call 518-458-1579.
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REMINDER: DAMAGED TRANSPONDERS
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Avoid Damaged Transponder Fees
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Damaged Transponders
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As we have, of late, experienced a spike in Damaged Transponders being returned and ultimately Damaged Transponder Fees being charged, we thought perhaps a quick reminder was required. Let's start with what E-ZPass considers to be a damaged transponder: Essentially if a device cannot be easily refurbished and reused by E-ZPass it will be marked as damaged. In order to not be charged a damage fee E-ZPass should be able to take a returned device, reprogram it and/or replace battery and send it to a customer for use. They of course take into account some normal wear and tear, but the life expectancy of all devices is at least 10 years.
E-ZPass reviews each device for both physical and cosmetic damage. If, for example, the cover of the transponder has... gashes, cracks, is broken, or has other hardened adhesives (besides the two approved Velcro strips), it will be marked damaged. If, for example, the cover has been defaced... written on with permanent marker or paint, bleached due to cleaning products, has customer applied labels, or the device is covered in grime it will be marked damaged. These are just some examples of what is considered as damaged, we are asking you, your maintenance staff and your drivers to please make every effort to reduce any chance of damage. These efforts will ultimately translate into reduce costs to you. Please ensure transponders are properly mounted, do not write on them or apply unnecessary labels, adhesives, etc... The image above shows examples of transponders deemed damaged by E-ZPass.
BESTPASS recognizes there are deficiencies in the current damage assessment policies at E-ZPass and we continue to be a voice to influence them as they review and potentially adjust their policies going forward. We are also very close to offering a low cost protective transponder case to help protect against potential damage.
It is important to remember the transponders used by BESTPASS are rented from E-ZPass. If they are returned damaged to BESTPASS, BESTPASS is charged by E-ZPass for their replacement. BESTPASS has no control or input as to the determination of damaged and thus any charges for a damaged transponder will be applied to your account.
If you have any questions, please contact customer support at 888-410-9696 or support@bestpass.com.
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Meet the Team
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Ann Burdick - Inside Sales Consultant
 Meet one of our newest BESTPASS team members, Ann Burdick. Ann joined the sales team on September 25, 2012. After spending 18 years selling medical information systems and electronic data services in the healthcare industry, she took a few years off to start a family. Now that her two daughters are in school all day, Ann is happy to be back in sales. She enjoys talking to prospective clients each day and finding ways for them to save time and money on the toll roads. Outside of work, Ann's family is active in swimming, gymnastics, basketball, softball and girl scouting.
We are thrilled she chose to join the BESTPASS team!
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my.BESTPASS.com Spotlight
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Toll Agencies, Exits & Plazas
 You can find a complete list of toll agencies BESTPASS works with along with exit and toll plazas. The list can also be downloaded in Excel format. Agency code and full name are provided along with exit code, exit full name and exit number. This list can prove useful when looking at your toll detail and you encounter an unfamiliar exit.
Check it out at: http://my.bestpass.com
*We are always looking for ways to improve our service. If you have any suggestions or ideas on how we can better serve you, we want to hear it! If we use your idea you'll receive a BESTPASS Land's End jacket plus $100 toll credit or AmEx gift card. Submit comments and ideas to support@bestpass.com.
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BESTPASS: By truckers for truckers. We're here for you.
From all of us at BESTPASS,
thank you for making us part of your business.
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