October 2016

Quick Links
Mystery Shops
CUCB Contact List

Contact Us

Courtney Miceli
Executive Vice President

(800) 452-7221, 3004
Jennifer Plaisance

(800) 452-7221, 3016
Shannon Morneault
Accountant/EFT Specialist

(800) 452-7221, 3006

Angela Melle
Strategic Services Manager
(800) 452-7221, 3007

Technical Support (help desk):

Network Services
CO-OP Shared Branching
(866) 812-2872 opt 2

BSA Officer Contact List

You asked. We Listened! It was brought to our attention that it was sometimes difficult to contact the appropriate person at a credit union when having BSA related questions. We have created a BSA Officer Contact list for Shared Branching. It can be found on the Resources for CUCB Participants page on lcul.com

We have not received BSA Officer information from all of our credit unions. Please review the list by clicking here, and if you need to add your credit union's information email sharedbranching@lcul.com

CTR Reporting Reminder

We just want to remind everyone of the policy regarding CTR reporting. If it is determined that a CTR needs to be completed by the outlet according to Policy III. Bank Secrecy Act/Anti-Money Laundering and OFAC Requirements (page 73) the documentation that the CTR has been filed should be sent to the issuing credit union. We have provided the BSA officer contact list in order to make it easier for you to provide this information.   
Identity Theft Fraud Notification & Best Practices 

A recent rise in identity theft and account take-over fraud has shed light on the need for added safeguards for shared branching acquirer locations throughout the network. The primary fraud MO is a perpetrator utilizing member data to obtain a very good identification document (Driver's License, Government ID, etc.) and then going to a shared branch location to withdraw funds - either check or cash. In the majority of these cases, the loss could have been prevented if the teller followed best practices and thoroughly compared the ID to the Member Verify response. 

It is extremely important for tellers to carefully compare the identification information to the data sent by the issuer as shown on the teller screen, and the physical presence of the member performing the transaction. 

Mystery Shopper Program is in Full Swing

CU Shared Branching's Mystery Shopper Program is in full swing! Please make sure to watch the updated training module and look over the questions. We are striving for all of our locations to receive a perfect shop.

The following credit unions received a perfect shop during the last phase of shops (July 2016 - October 2016). 

  • Barksdale FCU
  • EFCU Financial
  • Feliciana FCU
  • Jefferson Financial FCU
  • La Capitol FCU
  • Louisiana FCU
  • Louisiana USA FCU
  • Neighbors FCU
  • New Orleans Firemen's FCU
  • Tulane-Loyola FCU

* NOTE: Credit unions have been missing perfect shops by not verifying both the ID AND last four digits of the social security number. This question is 30 points!
If you would like to dispute a recent shop your credit union received, please review our dispute process

CUSO Registry

To comply with NCUA's directive that all CUSO's must register with the agency, CUCB has signed up, and has obtained the following for your records:

  • Registration Name: CU Cooperative Branching, LLC. 
  • Registry number: 111-0001547. 
Additional Resources

Shared Branching Resources can be found on the League's website. If you do not have a log in to the page, please request an account. Resources that can be found here include:
  • A copy of the new Policy and Procedures
  • Link to the training modules
  • Updated Teller Quick Reference Guide
  • Marketing Materials
  • CUCB Contact List
  • New Address/Phone Number Change Form

Louisiana Credit Union League | 824 Elmwood Park Boulevard | Suite 200 | Harahan | LA | 70123