This may seem elementary, yet too many contact center managers and their staffs continue to point to "communication" as an issue getting in the way of higher performance, motivation and team morale.  Communication is a many faceted concept, which gets blamed for a manifold of ills in organizations.  

There are three primary contexts of communication in organizations that needs to be continually assessed and addressed...Learn more 

If you think about it, most human problems can't be solved by technology alone. Technology can't make you feel appreciated. Technology can't make an emotional connection or understand the underlying reason for your concern. Welcomers understand this intuitively.