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TCFCR Newsletter
February 2013

New Call Center Training: The Welcomer Training Gives You The Competitive Edge!

   

Welcomer Training

Poor customer experiences result in an estimated $83 billion loss by US enterprises each year.  Customer satisfaction, loyalty and repeat business are all tied directly to the customer experience. If your sales personnel are not consistently providing superior service and 'wowing' your customers, your business will not succeed. But delivering this level of service requires personnel who go through proper call center training and are prepared. Are your call center agents delivering the best possible customer service?  Read more.
How We Connect With Our Clients

TCFCR

One of the best ways to create a relationship is to make a connection. Many of our clients have been in business for nearly a century. When a client enters our offices, I want them to immediately feel comfortable and welcomed. I also want them to instantly realize that our staff values their long history of creating brands that have lasted a lifetime. Read more. 
Customer Service In The News

Breaking up is hard to do 

 

It is never fun to see a customer go. Sometimes, it does happen.  How a business handles that can make it easy for the customer to give them a second chance, or guarantee they never come back.  Read more...
Did you know?
Latest Stats From TCFCR

On average, only 69% of consumers who call/email a Contact Center feel welcomed by the agent.  This dramatically impacts loyalty and satisfaction.

Contact us to learn how to train your agents to better connect with your customers.
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#Welcomer

A Welcomer is an associate who draws new customers to a business, engaging and providing them with a level of service which converts them to loyal patrons.  Read more. 

 

Tweet when you meet a Welcomer or have a great experience; remember to include the #Welcomer hashtag! 
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