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Product Recall Action
 SelfCare is currently taking action on two product recalls for our customers. They are:
- Invacare I-Fit bath chairs, models 9780 and 9781 which are heavy duty (400 lbs capacity)
- Infrared Heat on Golden Lift Chairs
For the I-Fit, SelfCare has identified all the sales to customers of these models and we are in the process of checking each bath chair to see if it is subject to Invacare's recall. Any units found to be defective will be replaced at no charge to the customer.
 For the Golden Lift Chairs, SelfCare has contacted all customers who purchased a Golden Lift chair with infrared heat and notified them, in accordance with the manufacturer's instructions, to stop using the infrared heat and given them the option of a $400 refund or a retrofit to the deluxe heat & massage.
While intensive testing is done on medical equipment, there is always the possibility of defects. Our policy is to only sell products that are made by reputable manufacturers who take responsibility for their products and have the means necessary to monitor their usage. While a recall might be an unwelcome inconvenience for our customers, it is far better that we work with manufacturers who are willing and able to undertake corrective measures rather than those who "hope the problem will go away on its own". We take pride in knowing that we are in continual contact with our suppliers and take action immediately to ensure the safety of our customers when there is a problem. This is the security our customers receive when they purchase their equipment from SelfCare.
SelfCare is Health Canada licensed. Having a Health Canada Medical Establishment License means that we have a proven and reliable system to ensure customer safety when product recalls are issued.
> Invacare Recall Notice
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Custom Trough Tray
We use a number of padded half lap trough tray combinations for clients with one side paralysis or weakness.
In the photo on the left is a custom demo tray that we used for a client for whom the standard trough tray (photo on the right) didn't provide sufficient support for the client's arm.
The trough is designed to completely enclose the affected arm with a very soft padded 4" high closed end trough. Both this tray and the standard trough tray have a slide-on base and flip up for easy transfers. The standard trough tray is available for both left and right and with a range of pads: short, curved or extended elbow stops (extended is shown). These trays are all available for demo.
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Lap Trays on Orion II - no longer no charge
 As of October 1, the full padded lap tray on the Orion II wheelchair is no longer a 'no charge' option. The padded lap tray is now $285/$385 (sizes >20" wide).
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Bath Safety Circuit Training - November 20, 21, 22
 Get a snap update on new bath safety products including our décor line of new stainless steel grab bars.
Circuit style - Lunch & Learn
15 minutes at each station:
- grab bars & poles
- bath lifts
- transfer benches & bath seats
- raised toilet seats
Pick only those stations you want to check out. See the attached details and register so we have enough food for lunch and handouts for you.
> RSVP November 20: North Shore Store - 11:30am - 1:30pm
> RSVP November 21: Surrey Store- 11:30am - 1:30pm
> RSVP November 22: Vancouver Store- 11:30am - 1:30pm
Register (for lunch) by sending an email to Janet or by telephone (604-990-9422).
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Sunrise Medical's 2012 Education Festival - BC
Sunrise Medical's 2012 Education Festival should be on your calendar - a one-day workshop-based seminar focused on the latest innovations in the mobility world.
Date: December 12, 2012
Location: Morris J Wosk Centre for Dialogue, 580 West Hastings Street
Registration: Free, and online
More information: View the Brochure
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Accessibility Solutions Departs the North Shore
A new company to the North Shore, Accessibility Solutions, has closed its location in an overnight move. For North Shore customers left without any assistance with the products purchased at this location, SelfCare will contact manufacturers and assist in providing warranty parts for product defects. If a customer wishes to be informed of product recalls, he/she can call the North Shore SelfCare location or the manufacturer to register the products. We would then inform them of any remedial action required for their products if this was necessary.
North Shore Telephone: 604-990-9422
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SelfCare's New Van Look
We have added a bit of color to our vans. Let us know what you think when you see us driving around town.
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