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APRIL NEWSLETTER
2014
Effective Team Communication

Communications should be easy, right?   There are three simple elements:  a sender, a message, and a receiver.  We have the ability to quickly send texts, emails, phone messages, and even letters to get our message across.   Much of the advice about good communication is basic and common sense -be clear, repeat the main point, keep it concise and simple.   It's easy! 

Yet, when problems emerge in a family business, poor communication practices are often at the heart of the problem.  In fact, Williams and Pressier have found that 60% of family business failure is due to a lack of communication and trust within the family around group decision-making and governance.   How do we improve communications skills and bring better health and strength to our family and business?


Read more
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Key Vocabulary for Clear Communication 
 Active listening behaviors: Actions that let the speaker know that others are listening, analyzing and evaluating what was communicated. Examples: Eye contact, nodding, and summarizing what was heard.

Consensus: A decision reached by members of a group that is perceived as a "win-win" for all involved.

Family Council: This group "builds family muscle" by strengthening connections and relationships.   With intentional planning, Family Councils also provide opportunities for education around the business.

Fierce or robust conversation: Dialogue that addresses reality and difficult issues with purpose and openness.

Noise: Any internal or external interference with the sending and receiving of messages.

Want to learn more? Email beth@dvfbc.com to register today for our May 14 Dinner FORUM on Effective Team Communication!
Welcome to New Members! 

Our FORUM provides an atmosphere of grace and community, which allows business families to share and learn in an honest and vulnerable way. We are exited to welcome 8 new FORUM members:
ASI Technologies, Inc., Montgomeryville, PA
CHL Systems, Souderton, PA
Fernley & Fernley, Inc., Philadelphia, PA
Kuhn Funeral Homes, West Reading, PA
LEM Products, Inc., Doylestown, PA              
Munn Roofing Corp., Hatfield, PA
Nakashima Woodworker, New Hope, PA
U.S. Axle, Inc., Pottstown, PA
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OUR MISSION:  Flourishing Families & Enterprises 

Since 1988, it's been our privilege to guide multi-generation business families through their complex, unique journeys. We have served over 600 business families across the nation, and our customized, intergenerational, team-building process provides the direction, confidence and tools to overcome the dangers, beat the odds, and reach the summit for each family member & their enterprises!  

Click here to read about our 2nd Generation Transition! 
 Sally Derstine    Scott Hackman    Henry Landes

Delaware Valley Family Business Center | 215-723-8413 | sally@dvfbc.com | www.dvfbc.com
340 N Main St    Telford, PA 18969

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