Celebrating 10 years of leading innovations across the Ryan White community.


NQC e-Newsletter | Your expert guide to resources and technical assistance focusing on improving HIV care.




This month we wanted to bring you an update on the HAB-sponsored H4C Collaborative. NQC is proud to be the facilitator of this collaborative and is always impressed by the hard work the grantees put in. This month's Quality Tip talks about how the H4C members are addressing viral load suppression by using the care continuum as a guide.  


Just a quick reminder, there is still space in the NQC Training of Coaching Basics Program.  You can learn more about the program in this newsletter or on the NQC website.




Clemens Steinbock

Director, National Quality Center

> This Issue

In This Issue...

> NQC News | Training on Coaching Basics (TCB) Session: June 17-19, Dallas, TX  


Time is running out!


NQC's Training on Coaching Basics (TCB) Program is designed to close any educational gaps of quality managers and to increase individual quality improvement competencies. It also builds the participants' capacity as quality leaders to coach other HIV providers on quality improvement. The TCB is a 3-day face-to-face session, plus pre-work activities and post-course work. Participants will:


  • Increase mastery of effectively coaching HIV providers to establish and sustain effective quality management programs and quality improvement teams
  • Enhance ability to conduct organizational assessments, provide constructive feedback, and develop effective action plans based on assessment findings
  • Improve confidence in understanding behaviors and interventions that promote a systems approach to quality management by using partnerships and shared vision
  • Improve self-awareness of individual coaching style and of personal working style and limitations that may contribute to interpersonal tensions


The TCB Program is designed for individuals who work in Ryan White HIV/AIDS Program-funded grantees, are instrumental in managing existing quality management programs, and are charged in assisting other agencies within their network with advancing their quality management programs and quality improvement activities. Training participants must have successfully completed the Training-of-Trainer (TOT) or the Training of Quality Leaders (TQL) Program.


For more information about the TCB, including the training materials and slides | http://nationalqualitycenter.org/index.cfm/5847/37251


To apply for the upcoming TCB session | https://www.surveymonkey.com/s/LQWKDHQ

> NQC Update | H4C Update  


The HIV Cross-Part Care Continuum Collaborative (H4C) will hold its next meeting June 9 - 10, in Rockville, MD. Participants from the five member states (Arkansas, Missouri, Mississippi, New Jersey, and Ohio) will gather to share their progress in meeting the top H4C priority-improving HIV viral suppression rates among the HIV-infected populations they serve. Over the course of the collaborative, more and more of the discussion has been focused on improvement strategies and enhanced data analysis and review that the states have undertaken to improve viral suppression rates. During the next six months, the participating states will be assembling several statewide HIV Care Continua focusing on all people living with HIV and RWHAP clients. The next step is for service providers to create their own organizational Care Continuum.



> Consumer Perspective | Cindy Maldonado  


Cindy Maldonado has seen many changes since she and her fiancée were diagnosed in 1990 in Pennsylvania. At the time, although the only support group in their area was for gay men, Cindy and her fiancée were welcomed. They later became board members of a local AIDS service organization. [EC1] 


A move to Orlando, Florida in 1998 opened up many new opportunities for Cindy. Cindy volunteered with local ASOs before becoming a peer educator/family advocate for the HugMe Program in 2001. In HugMe, Cindy assisted clients in the medical clinic by providing education regarding all aspects of HIV disease. She co-facilitated various support groups for teens, pregnant women and mothers, adult men and women. In addition to her "hands on" work with clients, Cindy conducted the consumer advisory board and regularly attended meetings for the EMA's planning council.


More recently, Cindy moved to Daytona, Florida where she is involved in the Positive Champions Speaker's Bureau.


"Positive Champions gives us a voice and also serves as a support system," says Cindy.


In addition to taking part in Positive Champions events, Cindy has been involved in the local planning process and has served as the co-chair of the Partnership for Comprehensive HIV/AIDS Planning (PCHAP) of Volusia County. Through Positive Champions, Cindy attended an NQC Training of Consumers on Quality in December 2014. The training helped her build on her own experiences and those of the people that she has worked with to become a more effective advocate for HIV-related services.


"I'm very good about talking about life experience," says Cindy. "The training helped me understand the basics about using data effectively. Where I need to start and how can I prove there is a need, especially when it comes to funding. Often there can be just a tiny opportunity when you can use the data to get your point across. I now feel prepared to take advantage of those opportunities."

> May. 2015 | Issue 77 | Vol 8 

> NQC 10-Year Anniversary
Milestones and Highlights

Tell us how NQC has helped you!

> Upcoming Events | May - July

May 21 | National TA Call | The Games People Play - The Importance of Games in the QI Process


June 1 l  in+care data submissions due


June 17 - 19 l  NQC TCB session, Chicago, IL


June 18  l  National TA Call l  Mental Health and Viral Load Supression

National Quality Center

New York State Department of Health

AIDS Institute

90 Church Street, 13th floor

New York, NY 10007-2919

Phone | 212.417.4730

Fax | 212.417.4684



Improving HIV Care.

>Quality Tip of the Month | Tracking Effort Towards Achieving Viral Suppression 


Do you focus on the Care Continuum?  It's a vital part of the fight against the spread of HIV/AIDS, and more and more grantees are using it to help shape their quality improvement activities.  During Learning Session Three of the HIV Cross Part Care Continuum Collaborative (H4C) participants took part in an activity called the Care Continuum Wall, which was designed to help all stakeholders understand current efforts related to achieving viral suppression. Each state listed strategies they used to move clients along the care continuum.  Then, for each of the strategies listed, the states showed which level of the continuum was most impacted by the strategy they applied.  The exercise helped participants understand the breadth of the work already underway. It also showed where a state or region could help another in terms of sharing experiences or models. This exercise can also be done at an agency level and can help guide future activities related to retention and adherence.


Get the exercise | CLICK HERE

 > National TA Call | The Games People Play - The Importance of Games in the QI Process


Due to technical issues last month, this TA webinar is being provided again.  The participants on the call all supported the idea of providing this webinar again in May so please join us. 


The webinar examines the use of games as effective training tools. NQC has incorporated games into its face-to-face trainings as a means of both imparting QI knowledge and doing it in a supportive, fun environment.


By participating in this call, you will better:

  • Understand the learning theory behind the use of games as teaching tools
  • Understand the roles of games in the quality improvement arena
  • Understand how people learn and how use a game to illustrate a concept.
  • Understand the different ways in which games can help to build your process, strengthen your team and promote ongoing effort
  • Understand the different types of games and how they help ignite different pieces of your quality improvement program


If you don't have a copy yet, NQC suggests downloading the Game Guide before the National TA Webinar.  Printed copies are available on request.


Meeting information
Topic: The Importance of Games in the QI Process
Date: Thursday, May 21, 2015
Time: 3:00 pm, Eastern Daylight Time (New York, GMT-04:00)
Meeting Number: 641 154 053
Meeting Password: nqctacall123
Go to
Audio conference information
1. Provide your number when you join the meeting to receive a call back. Alternatively, you can call one of the following numbers:
Local: 1-518-549-0500
Toll Free: 1-844-633-8697
Alternate Toll Free - (For callers not able to call the 844 Toll Free Number): 1-866-776-3553
2. Follow the instructions that you hear on the phone.
Cisco Unified MeetingPlace meeting ID: 641 154 053

To add this meeting to your calendar program (for example Microsoft Outlook), click this link:


> About Us


We provide no-cost, state-of-the-art technical assistance to all Ryan White Program-funded grantees to improve the quality of HIV care nationwide.  


Send questions, comments, or suggestions | Info@NationalQualityCenter.org  


This e-Newsletter is produced by the National Quality Center, a quality improvement initiative funded through a cooperative agreement with the Health Resources and Services Administration (HRSA) HIV/AIDS Bureau. For more information | NationalQualityCenter.org  


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