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This week's survey
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Survey submitted by Aaron of Victory Press Printing Company
(These survey questions are sent in by our readers. Please spend a minute to give your answer to this week's survey as one or possibly more of your industry peers thinks this question is important and wishes to see your point of view as well as others in the industry.)
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Last week's survey results...
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When getting work in, do you prefer to visit your clients or that they come to your premises?
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Either way, but I prefer smaller clients comes to me. Often the job doesn't warrant the time spent in travel and can easily be resolved over the phone and via email.
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If the work involves fixed signage I prefer to go to the site so that I can assess all the variables like position/sun etc & take proper measurements. We've been caught by the customer telling us the measurements only to find they had taken a "guess" & then the signs didn't fit. Not really our problem in that case but we like to do a quality job & it reflects on us if the sign doesn't look good. We always mention on the invoice/quote who measured the space to avoid any conflict if they get it wrong. If it's only for A-frames or flags they can come to us & save us the travel time.
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We prefer that they come to us as we cannot always spare the time or man power for a site visit, we can always do it later if required. There is always a few people at the shop that can help the customer or take enough information that we can email them a quote.
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It depends on the client, the size of the project, does it require a site visit? This question runs hand in hand with the another question, "How much time do you spend with a client is it the same with all?" - The answer is NO it is not the same with all!! You need to learn to group clients in 4 categories A,B,C,D. A being your Premium top 20% of clients and D being your bottom (let them go somewhere else) clients. A & B listed clients you need to nurture your top 20% give them the respect and attention they deserve call out and see the jobs they want you on when required they deserve it that's where most of your income comes from. C & D clients (one off walk in's etc) only if required give your time if a site visit is justified for the size of the project otherwise get them to come to you, quote on the job and then if you are successful you can spend the time... Time is valuable - Time is money... Make your time worth it.... (Steve, Steve Baker Signs).
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Depends on the job, love them to come here to see our facilities and give them the sales pitch but it may require us to go there to inspect a sign or site.
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We prefer to go there to see the client at his site. Either way actually as it depends on the job.
(As a publishing practice to protect ourselves from any potential liability, company and individual names that are referred to negatively in any of these comments are removed.
In addition we reserve the right to remove comments that are blatant advertising for one product or company)
Please spend a minute to give your answer to this week's survey as one or possibly more of your industry peers thinks this question is important and wishes to see your point of view as well as others in the industry.
If you have a subject that you would like us to survey, please send your subject to brian@wideformatonline.com. Thanks.)
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Digital Cutting Table survey/feature for July  Wide Format Online will be publishing a survey/feature/reference source on digital cutting tables during July 2016.
As a user you are invited to submit your opinion/appraisal of your own digital cutting table for inclusion in this feature. Please let us know if you are happy or disappointed with the one you purchased. Click here to submit your opinion. |
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