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This week's survey
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(These survey questions are sent in by our readers. Please spend a minute to give your answer to this week's survey as one or possibly more of your industry peers thinks this question is important and wishes to see your point of view as well as others in the industry.)
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Last week's survey results...
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After quoting and setting up artwork, have you found your design being used by another printer? Do you charge the client or just let it go?
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Usually it is too late by then, but I have had some success by invoicing the full cost of artwork and including the statement: "copyright rights automatically transfer to the client on payment of this invoice"
It is a subtle reminder that there are teeth that could bite... (Scott, Shotz Performance Printing)
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I have in the past, but I do have a (thief) ex client who has stolen my concept ideas & have had it printed out of town. I am in the process of taking them through the courts & I will pursue the law to the full extent to protect my income & intellectual Property. this need not of got this far if they had only paid for the work I done. I am prepared to make an example of this low life! (Bernie, Geraldton Grafx)
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Many years ago (fax machine era) we had artwork used elsewhere - $20K worth (a lot in 1993) of work with our exact design. We were compensated for the art time only, but it was years later and took some work proving. Now we lock artwork down legally and digitally. Legal advice BEFORE QUOTING is very important - "T"s need to be "crossed" and "I"s need to be "dotted" - as legals are tricky in this "it's-free-I-found-it-on-the-internet" age. But, then you don't want to be that "psycho signwriter" that everyone warns you of - is a bad reputation worth $80? Be transparent right from the start, your client needs to know what is theirs and what is yours before and after the job/money - and this needs to be written down because everyone "forgets" ;-)
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As a signwriter I am asked to do free artwork all the time usually I just cop it sweet. I have found it almost impossible to charge. (Tony. Moruya Signs)
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Yes, it happens but rarely. We charge only Artwork according to quote. Mostly I perfere to send low res proof to customer before print.
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Strange thing is, I gave a client a better layout option than what he arrived with. They did not realise I trade under another name as well. So they emailed the other company name I trade as for a new quote. After all the work you do, they chase a few dollars less. Nothing I can do, except note it in their file. I just let it go and file it in case they call back. No proofs until order is confirmed next time. Faxes did not create an issue as I was not "giving" the artwork away.
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We always charge for artwork... always... except for when... nope... always! (Emilio, Kwik Kopy Philip)
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After having that happen to us we have made it our company policy to only do the artwork after the quote is accepted and the job is definitely ours.
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We charge for artwork wether they take it else where or not. So if they do the art and stop they still get the bill.
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After quoting, no work should be carried out without a Purchase order or Verbal order which is just as binding in law- particularly if the client has a history of verbal orders with you. If you do provide art to a client for approval or consideration and it is then used elsewhere you are entitled to charge not just for the artwork, but the use of your intellectual property. This can include a charge based on runs or a fee for use as considered reasonable by you. The intellectual property remains with you in this case until you advise your client in writing otherwise.
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There are 2 ways I have found to fix this...
1. NO ARTWORK is done until a deposit is paid. that way the client has already paid the money for the artwork, if they do decide to go elsewhere (usually they won't).
2. follow rule number 1.
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Charge the client or at least send a letter explaining that they have infringed inherent copyright. This happened a few years ago and the client appeared red faced after receiving my legal letter (I wrote it) saying they were not aware of copyright law and their printer had said that the typeface was commonly available. I explained in detail but in order to keep the friendship let them off the hook.
Still bites my arse to see my logo design out there without payment as I was such a nice guy but I lost some friends in a small town.
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A lot of our designs were taken in the early days of starting up, we made some changes and that included deposit payments before we spend any time on the artwork or proofing. This change has been very beneficial.
A handful of clients questioned the deposit payments, once we educate them they tend to understand and see it from our standpoint. (Justin, Just In Signs)
A late comment came in from Scott at Shotz on the waste ink disposal survey - he said that "Epson Solvent waste ink reacts with water to produce a solid which can then we dumped with ordinary solid waste"
(As a publishing practice to protect ourselves from any potential liability, company and individual names that are referred to negatively in any of these comments are removed.
In addition we reserve the right to remove comments that are blatant advertising for one product or company)
Please spend a minute to give your answer to this week's survey as one or possibly more of your industry peers thinks this question is important and wishes to see your point of view as well as others in the industry.
If you have a subject that you would like us to survey, please send your subject to brian@wideformatonline.com. Thanks.)
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New Discussions; Questions and Comments:
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2nd Hand Machinery/Auctions.
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Victoria
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Queensland
(Posted 1st April 2016)
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(QLD, Yeppoon) WANTED Seiko V64S heads. (new) 07-49395835
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(Posted 16th January 2016)
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New South Wales
(Posted 27th January 2016)
Victoria
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Queensland
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West Australia
Tasmania
(Posted 8th February 2016)
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Businesses for sale/wanted
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(Posted 31st January 2016)
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Smile: It's only Monday!
A WOMEN'S SURVEY ON SIZE
Here are the results of a women's survey on size:
2 inches - I can't even hold it.
3 inches - Never been so unsatisfied
4 inches- I've had bigger than it...
5 inches- Good, but I wish a bit bigger!
6 inches- perfect.
7 inches- Love it.
8 inches - Wow! but can't have it all.
9 inches - Painful but manageable.
10 inches- Too much pressure on stomach.
This survey was actually a customer's feedback on different sizes of Subway Sandwiches!
But I love the way you think! This is why I worry about you!
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If you or your products are not listed in the appropriate directory, click the link at the top for the application form for a free listing.
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