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First of all, thank you for all of the positive responses we have received from the past and existing customers about our "Close to public" announcement. We are happy and honored to even received RMA request from customers purchased O'Neil Cabinets 5-6 years ago. Please allow us make the following clarification about the "New year, New move"
* With 10 years of develpment, Oneil cabinets started as a online retailer, with support of our customers at different stages, we never stopped improving our product standard. O'Neil cabinets is proud to provide our signature custom-grade RTA cabinets at a superior quality standard and competitive pricing. And with a wide network of professional general contractors, designers, and builders, we believe it is time for us to trust our trade partners to take care of their local territories.
* For our first and still the most important end-user customers, please have peace of mind knowing that O'Neil cabinets will continue to communicate with end users with product feedback and keeping up with our customer service. Please register your warranty online. Keep in mind that even if your purchase is past the warranty claim time limit, and or only normal wear and tear, please feel free to let us know any concerns you may have with your project. We will do our best to make your kitchen a lasting dream kitchen! As long as parts and documents are available for your project, we will meet or exceed your request!
Please register your product here (http://oneilcabinets.com/index.php?option=com_chronocontact&Itemid=147) and address any concern or suggestion you may have.
* For existing dealers, we will put your experience and how well you work with us as a priority condition towards an authorized and preferred dealer. Existing showroom is preferred, but not a must. Your loyalty and support of our product is the most important assets we value. We all know word of month was, and is our best advertising. We will work with our trusted dealers, who will work with our product pros and cons, and make the project marvelous, so together we can take care of our customers.. Please do not be concerned about not having a showroom. We will work with you as long as you can take good care of business in your neighborhood.
Please let us know your interest by response a simple "yes" to the email, and we will send the detailed dealer application package to you.
* For areas that we do not have a trusted partner to recommend, we will require our customers (if found us through family, friends, or Internet) to send requests with preferred local contractors information. We will walk though the project with your contractor, and make sure your project is handled with the best knowledge and personal care.
For California dealers, please note our office address has changed to
23382 Madero, Ste J, Mission Viejo, CA 92691
It's more of a B2B business park than a retail center, which we believe will serve a better purpose for our strict B2B move. Please drop by our new location when you are close by. We will love to see you here.
The phone number will be kept the same -- Sorry for the inconvenience you may have encountered recently. We still have a lot to do with all the storage and warehouse arrangements, but office will be normal to run from today on! -- Email, as always, is still the best way to communicate. We will make sure to respond to your inquiry in 24 hours, if not sooner! Putting your requests in writing will help us research and solve issues in a timely manner.
By the way, the new inventory boxes will be in this Friday for all pending project orders. Please confirm your order ASAP to reserve the sizes -- They will sell out fast!
Sincerely,
Your dedicated O'Neil Teamplayers
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