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Neocon Coming Soon!
Neocon is fast approaching: June 10-12 at Chicago's Merchandise Mart.
For more information on Neocon, check out the Neocon group on Village.
E-cards with details on the where and when of Nurture events are available here.
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Interview with Shiv Gaglani of Medgadget
Check out this interview with Shiv Gaglani, an editor of Medgadget and creator of the Smartphone Physical, on the Nurture blog.
He recaps his experience at TEDMED, and gives his impression on how Empath, Pocket, and Regard impacted and improved the Smartphone Physical experience. A few quotes:
"Empath was really easy to adjust, allowing us to go easily from a seated position to a slightly reclined position."
"The Pocket enabled us to mount our iPads and conveniently enter data throughout the Smartphone Physical experience... it also helped that it was mobile and vertically adjustable."
"Finally, Regard as a whole took into account the 21st century patient... it enabled patients to stay connected and engaged rather than uncomfortably isolated while waiting to see their clinician."
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Did You Know?
Did you know that up to 10% of patients in hospitals around the US will experience a fall this year? 80% of the time, this fall occurs in the patient room.
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Nurture Design Workshop SAL412
Want to learn how to apply research insight to clinical spaces? The next SAL412 will take place Tuesday, September 10th and Wednesday, September 11th.
This Nurture design workshop is an instructor led workshop created for Steelcase and Nurture dealer designers and the DDS design team. Get the details here!
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Empath a Winner in Illinois
 Northwest Community Hospital, a 500-bed healthcare facility in Arlington Heights, Illinois, found themselves in need of a recliner for their infusion department in the fall of 2012. Their previous recliners had been purchased from several manufacturers, including Nemschoff, but the hospital had not found the recliner they could standardize on going forward.
Al Magit, a sales representative for OEC Business Interiors, and Bob Doherty, our Nurture Independent Representative, brought an Empath sample out to NCH in September of 2012, and presented it to Facilities and the head of the infusion department. They liked their first look at the chair and bought one for further testing. They were happy with the overall function of Empath and subsequently placed an order for 18 Empaths, the balance of the infusion area.
Northwest Community appreciated the easy accessibility made possible by the fold-down arms on Empath - they knew this would make it much easier on patients and caregivers alike to get into and out of the recliner. The inclusion of multiple features within one specific chair was also very critical to their purchase decision. The central-lock system, with activation on either side, the recline paddles on both sides to adjust the back of the chair, the fold-down arms for ease of moving patients from bed to recliner and back, the narrow footprint for maneuvering through doorways and crowded hallways, the heat and massage options beloved by ill patients all combined to make Empath a standout.
Some manufacturers may have these options spread over various chair styles - this causes a problem for facilities in that they have too many different styles of recliners to service and too many recliners that are appropriate for some departments and not for others. Empath was able to meet all of the needs of Northwest Community and hopefully will be the standard there for years to come. |
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Pebble in Practice Workshops: Chicago
The first of four Pebble in Practice workshops took place in Chicago May 8-10 - the remaining three are in Washington DC June 27-28, Orlando July 25-26, and San Diego September 23-25. These workshops provide a great opportunity to engage key firms and accounts, and by registering early there is a $100 discount off the price of the workshop. Nurture's own Ryan Grote, an Area Healthcare Manager in the Chicago region, attended the workshop and provided his thoughts:
"This workshop was entitled "The Patient Experience: The Built Environment and Patient-Centered Care Workshop". The focus was to make a stronger connection between the patient's perception of their experience engaging the healthcare system and way in which the built environment could contribute to making that perception a more positive one.
The Center collected a great range of speakers - researchers, design firm leaders Roz Cama and Jane Malkin, and a great variety of providers, from a low-income clinic in Arizona and several long-term care and skilled nursing facilities to the Mayo Clinic. My favorite session was from the Mayo Clinic. One of their design project leaders from their Center for Innovation (CFI) presented a collection of experiments that the CFI has led around different aspects of the patient experience. They shared an overview of the experiments, and focused on the experience of a pregnant mother. The designer made a very insightful comment - they learned that they treat a pregnant mom with 'sick-care' methods, even though she isn't technically sick, and that insight led to a host of opportunities. They asked the question - what if an expectant mother did not have to come in for a doctor's visit? It seemed farfetched, but as they engaged the pregnant moms, their doctors and nurses, and their families, what they learned is that there can be transformative pregnancy experiences by thinking through the experience, engaging in the right kinds of technology, and supporting the patient through the process. They demonstrated their culture of "fail faster" to the audience. Very inspiring!
One common thread through all the presentations for me was that the provider culture is a lynchpin for all these facets of the patient experience. There still seems to be a resignation around the prospects of elevating and transforming provider culture, but these examples provided great hope and inspiration for more providers to emulate and learn how to leverage their own culture for the betterment of their patients and staff. To me, this is another specific example of what we can do to help share our understanding of how the physical environment can support, nurture and help transform an organization's culture to achieve their goals." |
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