My Nitro Online Account FAQ Where do I go to reach my account? CEDAR PARK ONLINE ACCOUNT ACCESS BEE CAVE ONLINE ACCOUNT ACCESS What can I do on my online account? On your Nitro Account you can: Browse available classes Add and register a new Swimmer  Reinstate a previous Swimmer into lessons Add additional weekly lessons View and update your contact details View and update your billing/credit card details View and update any medical information Pay past due balances What if I forgot my Username and/or Password? Your username is the primary email on your account. This is where you receive any communication from Nitro like booking confirmations and the monthly newsletter. If you still need help, contact the front desk and we can give you the information. If you have forgotten your password, select the "Forgot Password" option from the login screen and your password will be emailed to you. How do I browse available classes? First you will need to know what class you would like to register for, check out our class descriptions here. Once you know what lesson you are looking for: Please note if you do not have any swimmers on your account you will not have the option to browse classes. If you are creating a new account, please add your swimmers first! How do I register for lessons? Once you know what lesson is right for your swimmer: - Browse classes to find the lesson that best fits your schedule.
- Select day and time and hit book
- Follow the steps to register and agree to nitro policies
- Confirm booking your booking and follow the steps to make a payment
- Make sure you save your credit card details on file for ongoing billing
- A front desk staff member will contact you with in 48 hours to confirm your booking and collect any registration or reinstatement fees
How can I update my contact, billing, or medical information? You can update your information at anytime - From your home screen, select View Profile
- Select the area you wish to update
- Enter your current information and select Save
Please note that our monthly billing runs at 12am on the 20th of the month, so if you need to update your billing information, please do so by the 19th to avoid any decline fees. How can I pay a past due balance? Past Due Balances will show on the bottom of your homepage screen. To make a payment - Select pay account
- Follow steps to confirm your billing information and make payment. Please be aware that the system will ask you to "confirm booking" instead of "pay account" the buttons after the first page
- Update your credit card on file for future payments
How can I change my schedule? Our online system does not have the capability to make a schedule change. To change your schedule, please contact the front desk. Why can I only see classes for two weeks out? Because we have a perpetual lessons program with limited space, our system allows families to only book two weeks ahead. This prevents spots being held far in advance, blocking other swimmers from registering. Can I withdraw my student online? You do not need to log into your account to withdraw your student. You just need to fill out our form at www.nitroswim.com/withdraw. Remember withdrawal forms are due by the 15th of the month. FOR MORE TIPS ON NAVIGATING YOUR ACCOUNT CLICK HERE!
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