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Greetings from PHAB,
As I write this greeting just prior to Thanksgiving, I am aware that the American Public Health Association, Research!America and other leading public health organizations take time a few days before Thanksgiving each year to recognize public health professionals who work tirelessly every day to protect the public's health. We at PHAB are also thankful for all the hard work and commitment that public health professionals who work in health departments have implemented to improve their services to the communities they serve. You will see in this newsletter that 96 of them have been accredited, and over 200 more are somewhere in the process. We are proud of you and hope your communities are proud as well.
Also in this newsletter, you will read about many other activities that PHAB has led or is engaged in as we continue to work to support those health departments who desire to achieve accreditation. One especially new initiative is the Public Health National Center for Innovations (PHNCI), funded by the Robert Wood Johnson Foundation, in which PHAB will work on the alignment between the foundational public health services, health reform, and accreditation.
During this time of the year, the PHAB staff and Board of Directors are thankful to all of you who support our work and who believe in the power of the accreditation process to change the quality and performance of public health departments.
We wish you and your family a wonderful Thanksgiving holiday!
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Issue #60
November/December 2015
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Kaye Bender, PhD, RN, FAAN
President and CEO
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PHAB BOARD OF DIRECTORS: News & Notes
PHAB Board Member Rex Archer, MD, MPH, Director of the PHAB-accredited Kansas City, Missouri, Health Department, along with his staff and community partners, were key drivers in the Robert Wood Johnson Foundation's recent decision to name Kansas City as one of eight winners of the 2015 RWJF Culture of Health Prize. Details about the award are featured in a RWJF website story titled "In Kansas City, Health Becomes the Driving Force." The RWJF Culture of Health Prize honors communities that are beacons of hope and progress for healthier people, families, and places. The prize reflects the RWJF's vision of building a Culture of Health that enables all in our diverse society to lead healthier lives, now and for generations to come. Prize-winning communities are pursuing innovative ideas and bringing partners together to create and implement solutions that put good health within everyone's reach. Click here to read more about the award.
PHAB Board Vice Chair Bud Nicola, MD, MHSA, Acting Professor at the University of Washington School of Public Health, in November received the Excellence in Health Administration Award from the American Public Health Association's Health Administration Section. This award recognizes exceptional and sustained achievement and performance in public health administration as evidenced by contributions in the fields of practice, science, research, teaching or writing. PHAB congratulates Dr. Nicola on this much-deserved award.
PHAB Board Member Jewel Mullen, MD, MPH, MPA, Commissioner, Connecticut Department of Public Health, recently announced that she has accepted a senior position in the Office of the Assistant Secretary for Health at the U.S. Department of Health and Human Services. Dr. Mullen will assume her new position in 2016. PHAB wishes Dr. Mullen well in her new role at DHHS.
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PHAB in ACTION
PHAB-Accredited Health Departments Now Serving 45 Percent of U.S. Population
PHAB is pleased to report that another 17 governmental public health departments earned five-year accreditation status this month. The 14 local and 3 state health departments accredited in November represent the largest group of candidates to achieve the prestigious designation since the national accreditation program began in 2011. With these accreditation decisions, 45 percent of the U.S. population, or nearly 139 million people, are now served by health departments that meet PHAB's rigorous national standards for delivering quality programs and services to their communities.
National accreditation status was awarded November 10, 2015 to:
* City of Wauwatosa Health Department, Wauwatosa, Wisconsin
* Clay County Public Health Center, Liberty, Missouri
* Davis County Health Department, Farmington, Utah
* Erie County Health Department, Sandusky, Ohio
* Huron County Public Health, Norwalk, Ohio
* Jefferson County Department of Health, Birmingham, Alabama
* Knox County Health Department, Knoxville, Tennessee
* Medina County Health Department, Medina, Ohio
* Mid-Michigan District Health Department, Stanton, Michigan
* Naugatuck Valley Health District, Seymour, Connecticut
* New Mexico Department of Health, Santa Fe, New Mexico
* Ohio Department of Health, Columbus, Ohio
* Philadelphia Department of Public Health, Philadelphia,
Pennsylvania
* Rhode Island Department of Health, Providence, Rhode Island
* Tarrant County Public Health, Fort Worth, Texas
* Tazewell County Health Department, Tremont, Illinois
* Township of Bloomfield Department of Health & Human Services,
Bloomfield, New Jersey
These accreditation decisions bring the number of PHAB-accredited health departments to 96, with 33 states plus the District of Columbia now home to at least one PHAB-accredited health department within their borders.
Read the full news release here.
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Mark E. Wilson, MD, Health Officer and Chief Executive of the Jefferson County Department of Health in Birmingham, Alabama (applauding, right), joins members of the department's executive management team in unveiling a PHAB accreditation banner during an employee appreciation event with more than 350 staff members in November. Similar banners will be displayed at each of JCDH's four service centers. The health department is the first in Alabama to achieve accreditation through PHAB.
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PHAB Standards and Measures Version 1.5 Errata Document Available
An updated version of the PHAB Standards and Measures, Version 1.5, has been uploaded to the PHAB website. Since the release of PHAB Standards and Measures Version 1.5 in January 2014, PHAB has identified and fixed spelling, grammatical, and naming errors within the standards and measures document.
More importantly, PHAB has found content errors in required documentation descriptions and guidance for required documentation that may affect a health department's understanding and interpretation of the standards and measures. PHAB has detailed these errors in an errata document.Please note that these are minor content errors and do not change the current document version number. If you have any questions or concerns about the above errata, specific questions about the standards and measures, or knowledge of additional errors of which PHAB should be made aware, please contact Robin Wilcox, PHAB Chief Program Officer, at rwilcox@phaboard.org, or via phone at 703-778-4549, ext. 106.
PHAB Launches Public Health National Center for Innovations (PHNCI)
In 2012, the Institute of Medicine released a report titled For the Public's Health: Investing in a Healthier Future. In that report, a recommendation was made that a minimum package of "foundational" and "programmatic" public health services should be developed that protect and promote the health of populations; are available and visible in all communities; and serve as a framework for program and financial management. Since that time, a few states have continued to work on the definition and costing of foundational public health services. In addition, the Robert Wood Johnson Foundation (RWJF) funded a Public Health Leadership Forum, facilitated by Resolve, to develop a draft initial version of the foundational public health services. Beginning in November 2015, PHAB is funded by the RWJF to establish the Public Health National Center for Innovations (PHNCI). PHNCI will work over the next three years to foster alignment and spread of innovations in public health practice that promise to advance RWJF's Culture of Health vision. To achieve this goal, PHNCI will:
* Connect a network of partners, including representatives from local, tribal, state and federal public health; and health policy-makers, practitioners, consultants or organizations with expertise in health reform, public health law, health in all policies, modeling and predictive analytics, health financing, services and systems research and cross-jurisdictional sharing of services.
* Assist multi-stakeholder coalitions in three pilot states to implement the innovations required to provide the foundational public health services such that all people have equitable access to public health.
* Capture best practices, support the coalitions in measuring progress on three defined outcomes, and widely communicate results.
* Develop a call for proposals for up to ten state or big city coalitions that would undertake combinations of the various innovations, and measure results with the same three types of outcomes.
* Provide an active forum for exchange among the sites, subject matter consultants, and multiple partner organizations.
To lead this effort, PHAB is pleased to announce that Jessica Solomon Fisher will join the PHAB team on December 7, 2015, as Chief Innovations Officer. Jessica comes to PHAB/PHNCI with 13 years of experience at the National Association of County and City Health Officials (NACCHO), where she served most recently as the Senior Advisor of Public Health Programs. In this role, she provided leadership and oversight for a large portion of NACCHO's programmatic portfolio, including Performance Improvement and Accreditation, Public Health Transformation, Workforce Development, Community Health Promotion and Health Equity. Jessica has served as NACCHO's representative for PHAB Board and think tank meetings and on the Public Health Leadership Forum, the Public Health Quality Improvement Exchange Advisory Committee, and the Technical Advisors Team for the Center for Public Health Sharing. During her time with NACCHO she contributed to the Operational Definition of a Functional Local Health Department and Exploring Accreditation initiatives, both precursors to PHAB's development. She also served as the Interim Communications Director for PHAB during its developmental period.
Kaye Bender Speaks at 2015 New Jersey State League of Municipalities
In November, Kaye Bender joined Robert Wood Johnson Foundation Senior Program Officer Pamela Russo at the 2015 New Jersey State League of Municipalities Day of Health and Wellness in Atlantic City. Dr. Bender's topic for the presentation was "Preparing for Accreditation to Ensure that Your Health Department is Serving the Community Well." As a Gaining Ground state, New Jersey is working together on accreditation at both the state and local levels. A 2014 resolution from the League of Municipalities endorsed accreditation and urged local government officials to support this initiative as part of their efforts to achieve healthier communities.
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At the 2015 New Jersey League of Municipalities Day of Health and Wellness, the Township of Bloomfield Department of Health & Human Services was recognized for its recent accreditation. Pictured from left are Michele Leonardis, Public Health Investigator; Michael Venezia, Mayor of Bloomfield; Kaye Bender, PHAB President and CEO; Michael Fitzpatrick, Health Officer; Cathleen Bennett, New Jersey Department of Health Acting Commissioner; Karen Lore, Bloomfield Director of Health and Welfare; Michael Hodges, Accreditation Coordinator; and Jill Scarpa, Registered Environmental Health Specialist.
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QI Leaders Academy Training Event Held September 15-18 at PHAB
In September, representatives from 12 accredited health departments currently enrolled in the Quality Improvement (QI) Leaders Academy joined representatives from 10 health departments from an earlier (similar) project managed by the National Network of Public Health Institutes (NNPHI), for a week-long session on quality improvement planning. Supported by a special Robert Wood Johnson Foundation grant, the primary consultant for this project is Continual Impact, LLC. The objective of the QI Leaders Academy program is to develop QI leaders with the knowledge and skills to promote rapid and measureable improvements in public health work processes and outcomes, within accredited public health organizations.
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A four-day QI Leaders Academy training event in September brought health department representatives to PHAB's Alexandria, Virginia, Learning Center. The objective of the QI Leaders Academy program is to develop QI leaders with the knowledge and skills to promote rapid and measureable improvements in public health work processes and outcomes, within accredited public health organizations.
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STD-DIS National Advisory Committee Meets Sept. 21-22 at PHAB
With special funding from the Centers for Disease Control and Prevention, PHAB is managing a Disease Intervention Specialists (DIS) Certification Project. The project is being conducted to improve public health services provided to communities by DIS by offering a high quality, standardized approach to the professional development of this workforce. This approach will help standardize and validate the knowledge, skills, and abilities of DIS; drive the standardization and improvement of training; increase the quality and consistency of service delivery; and increase recognition of the skills and abilities of DIS. This project is a comprehensive, inclusive effort to develop recommendations to strengthen and formalize the role of Disease Intervention Specialists in areas such as STD, HIV, TB, and other communicable diseases; and emergency preparedness and response. This includes conducting a job task analysis to articulate the essential tasks, knowledge, skills and abilities of the DIS roles; enumerating the DIS workforce; establishing a national registry for DIS; developing three potential models for DIS certification; and informing a comprehensive framework for future DIS training.
The National Advisory Committee for this project met at PHAB September 21-22. Members of the National Advisory Committee include Catherine Cairns and Jim Blumenstock, Association of State and Territorial Health Officials; Oscar Alleyne, National Association of County and City Health Officials; Umair Shah, Harris County Public Health and Environmental Services; Todd Harvey, National Alliance of State & Territorial AIDS Directors; Melanie Mattson, Colorado Department of Public Health and Environment; Jeff Stover, Virginia Department of Health; Donna Hope Wegener, National TB Controllers Association; Julie Higashi, San Francisco Department of Public Health; Karen McKinnis, Springfield-Greene County Health Department; Alice Gandelman, California STD/HIV Prevention Training Center; James Sederburg, Curry International Tuberculosis Center; Matt Golden, Public Health--Seattle and King County; Jessica Fridge, Louisiana Department of Health and Hospitals; Jay Butler, Alaska Department of Health and Social Services; Judy Monroe, Centers for Disease Control and Prevention; Les Beitsch, Chair, PHAB Board of Directors; and Wilma Wooten, San Diego Health Department and member, PHAB Board of Directors.
Project staff include Gretchen Weiss and Alyssa Kitlas of NACCHO; Dana Cropper Williams and Kelly Mayor of the National Coalition of STD Directors; Dan Lentine and Romni Neiman, CDC; and Dan George, contract consultant to PHAB.
DIS and other subject matter experts from across the country worked with PSI Services, LLC, a national credentialing consultation expert company, and PHAB to outline the essential tasks, knowledge, skills, and abilities required of successful DIS. The purpose of a currently open job task analysis survey is to determine how well the outlined attributes describe DIS work. The survey should take approximately 60-90 minutes to complete. If you are a DIS or know a DIS, we hope that you encourage them to take the time to participate in this critical component of the national certification development process. What they say about the job duties of the DIS will lay the groundwork for any certification model that might be developed in the future.
The survey can be accessed at http://www.phaboard.org/dis-certification.
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With special funding from the Centers for Disease Control and Prevention, PHAB is managing a Disease Intervention Specialists (DIS) Certification Project. The project aims to improve public health services provided to communities by DIS by offering a high quality, standardized approach to the professional development of this workforce.The STD-DIS National Advisory Committee met at PHAB's Alexandria, Va., offices on September 21-22, 2015.
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PHAB Participates in COPPHI Open Forum in Seattle
PHAB President and CEO Kaye Bender and PHAB Education Specialist David Stone represented PHAB at the Community of Practice for Public Health Improvement (COPPHI) Open Forum for Quality Improvement in Public Health, held in Seattle in October. Dr. Bender provided a keynote address titled "If Accreditation Were a Primary Election, How Would You Vote?" and Stone moderated a panel discussion on "From Action Plan to Accreditation." Stone was also joined by Public Health Foundation President Ron Bialek and Sonja Armbruster in a pre-conference workshop on accreditation readiness preparation.
Accreditation Buzz Abounds at APHA Annual Meeting
PHAB's booth at the American Public Health Association's 143rd Annual Meeting in Chicago was a
popular destination spot. Hundreds of conference attendees stopped by the booth during the November 1-4 event to gather information about PHAB and the national accreditation program.
The meeting also featured a range of accreditation-related sessions, including "Accreditation as a Means to Transform Public Health." The session, moderated by PHAB President and CEO Kaye Bender, included presentations by Liza Corso, MPA, Senior Advisor for Public Health Practice and Accreditation in the Division of Public Health Performance Improvement at the Centers for Disease Control and Prevention; and Jessica Kronstadt, MPP, PHAB Director of Research and Evaluation. Panelists shared lessons learned from PHAB's evaluation that are informing the development of new accreditation-related products and services; discussed how health departments have changed as a result of preparing for and achieving accreditation; and explored transformative public health issues and national initiatives that will inform public health department accreditation in the future.
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PHAB's Jessica Kronstadt shares information about PHAB and accreditation with conference-goers during APHA's Annual Meeting in Chicago in November. Hundreds of attendees stopped by PHAB's booth during the four-day event.
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Ten New Accreditation Coordinators Attend Applicant Learning Event
In November, 10 new Accreditation Coordinators attended PHAB's Applicant Learning Event at PHAB's Alexandria, Va., Learning Center.
PHAB hosts required in-person Applicant Learning Events for Accreditation Coordinators on a quarterly basis. The two-day events consist of both didactic and discussion methods to provide a detailed description of what to expect in the remaining steps of the accreditation process, as well as critical factors for successful completion toward PHAB accreditation. Content includes training on how to use the Documentation Submission module in e-PHAB, tips for selecting documentation, preparation for and participation in the Site Visit, accreditation decisions, and annual reports.
Applicant Learning Events are held approximately six weeks after a quarter ends, and health departments are eligible to attend the closest training to the quarter in which they paid their accreditation fee. PHAB Program Specialist Travis Parker Lee provides training details after the end of each quarter, but he is available to answer questions and concerns at any time. Travis can be reached at tlee@phaboard.org or 703-778-4549 ext. 102.
PHAB's New Online Store is Open for Business
It is now easier than ever to purchase copies of PHAB Standards and Measures Version 1.5, and many other important accreditation-related materials. With PHAB's new online store, your purchases are just a click away at https://phab.orderit247.com/login. Open for business 24 hours a day, seven days a week, PHAB's new online store has greatly improved the process by which PHAB fulfills the growing number of orders for printed copies of the spiral-bound PHAB Standards and Measures Version 1.5, PHAB Acronyms & Glossary of Terms, Guide to National Public Health Department Initial Accreditation, and other items.
The store will evolve over time to include new products, such as an accreditation "kick-off" kit for health departments that are just starting their accreditation journey and want to spark excitement among their staff. In addition, the store will eventually feature a special portal that will be available only to accredited health departments that wish to purchase additional copies of PHAB's official recognition plaque, customizable banners, apparel, and other products branded with PHAB's logo and seal of accreditation.
PHAB's new online store is always just a click away at https://phab.orderit247.com/login. It can also be accessed via a link at the top of PHAB's home page at www.phaboard.org.
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NIHB Announces Tribal Accreditation Support Initiative Awardees
The National Indian Health Board (NIHB) has selected seven Tribal health departments as this year's recipients of the Tribal Accreditation Support Initiative (Tribal ASI) awards. Totaling more than $73,000 between October 2015 and June 2016, the support package will help the seven Tribes as they work to address their various needs in preparing and applying for PHAB accreditation.
The 2016 Tribal ASI awardees are:
* Chickasaw Nation, Oklahoma
* Forest Country Potawatomi, Wisconsin
* Ho-chunk Nation, Wisconsin
* Northern Cheyenne Nation, Montana
* Nottawaseppi Huron Band of the Potawatomi, Michigan
* Oneida Tribe of Indians of Wisconsin
* Pascua Yaqui Tribe, Arizona
Each of the awardees has developed its own individual work plan that will accomplish specific and concrete steps towards achieving one or more of the standards for PHAB accreditation.
"We know that undertaking public health accreditation can be an arduous journey, and we are happy that we are able to offer some support to those Tribes as they examine their systems, services, and infrastructure to seek out ways to sustain and strengthen them," NIHB Executive Director Stacy Bohlen said in a news release. "Public health and the disparities that exist within public health in Indian Country are startling. These Tribes as well as others that are working on accreditation are addressing those disparities by first ensuring a strong foundation for public health service delivery."
Administered by NIHB, the Tribal ASI project is made possible with funding and support from the Centers for Disease Control and Prevention's Office for State, Tribal, Local, and Territorial Support.
As part of the Tribal ASI, NIHB and CDC will provide sites with technical assistance, opportunities for peer-to-peer networking, and access to national networks and resources. More information on the Tribal ASI can be found here.
Public Health Foundation Helps Health Departments Embrace the Action Plan Challenge
The Public Health Foundation (PHF) supports accreditation preparation in a range of ways, including providing support to health departments requiring Action Plans. The Action Plan is part of the accreditation process, and this step exists to encourage improvement. Nearly a third of health department applicants whose Site Visit Reports were reviewed by the PHAB Accreditation Committee have been asked to submit an Action Plan. PHF's Action Plan Technical Assistance program is well-aligned with its focus areas: quality improvement (QI), performance management, and workforce development. Domain 9 -- the area of accreditation devoted to QI and performance management -- is the area Site Visitors most commonly identify as needing improvement. However, successful Action Plans go well beyond Domain 9: Every improvement goal is an opportunity to practice QI and performance management. All Action Plans require use of QI principles to identify the root cause of a problem, make adjustments to improve outcomes, and monitor progress.
PHF's Action Plan Technical Assistance experts can deliver any of the following services:
* Review Site Visitor feedback and recommendations;
* Help the accreditation team identify root causes and identify a process for improvement, including action steps, team assignments, and a specific timeline for implementing the Action Plan;
* Help improve the performance management system;
* Help identify a process for tracking improvement, including metrics to monitor;
* Help update the strategic and quality plans; and
* Coach the accreditation team on using the tools of QI to make the Action Plan successful.
If your health department is ready to embrace the Action Plan challenge, contact PHF's Margie Beaudry at (202) 218-4415 or mbeaudry@phf.org. You can also submit your information online at www.phf.org/inquire.
American Nurses Credentialing Center Seeks Survey Participants
The American Nurses Credentialing Center (ANCC), one of the world's largest and most prestigious healthcare credentialing organizations, invites U.S. healthcare professionals to help develop the ANCC National Healthcare Disaster Certification™. The goal of this credential is to promote successful outcomes for those involved in a disaster, including the public, disaster responders, and healthcare professionals. As a practitioner in your healthcare specialty, you can ensure your voice is heard in the development of this national credential. The Role Delineation survey takes about 20-30 minutes to complete and will be open until January 25, 2016.
To participate, click here.
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PHAB STAFF CORNER
 David Stone Earns CPLP Credential from ATD Certification Institute
PHAB is pleased to announce that David Stone, MS, CPLP, has earned the Certified Professional in Learning and Performance credential from the Association for Talent Development Certification Institute. Earning the CPLP certification means Stone possesses the knowledge and skills to be a top performer in the talent development field.
Becoming a CPLP provides credibility by recognizing that an individual has an overall understanding of the 10 Areas of Expertise for talent development as defined by the ATD Competency Model, and can apply this knowledge in the workplace.
"Building skills in the area of expertise will help PHAB in creating and delivering education products that are valid, relevant and timely," Stone said. "Especially for our applicants and Site Visitors, quality education will lead to success in their roles. This certification will help me not just in creating learning events, but in creating individuals with the ability to transform health departments."
To earn the CPLP certification, Stone acquired industry-related experience, successfully passed a knowledge examination, and submitted a work product that satisfied industry standards.
"The CPLP certification process is rigorous and challenging," said Jennifer Naughton, ATD CI's Senior Director of Competencies and Credentialing. "Employing CPLP credential-holders brings respect to an organization's talent development function and helps to ensure successful learning programs and organizational impact."
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WORD ON THE STREET: A Round Up of Accreditation Questions and Answers
1. My health department has been receiving email from consultants that state that we can use their products to help us achieve public health department accreditation. One company describes their performance management IT system as "fully demonstrating" PHAB Standard 9.1. Another company is stating that their techniques and tools can help management documentation and can be linked to a performance management system. I don't understand how simply using a software system can be sufficient documentation of a system for performance management throughout an organization. My understanding of PHAB Standard 9.1 and its measures requires humans to implement performance management practices beyond that of entering information into an IT system.
PHAB does not endorse any consultant organization and we do not endorse or recommend any particular product. We cannot say if a product would be helpful in meeting the PHAB standards and measures. Simply purchasing a product or system will not demonstrate that the health department is in conformity with any measure. You are right that the measure "requires humans to implement performance management practices beyond that of entering information into an IT system." I believe that there is no product that can "substitute for having actual performance management practices systematically in place throughout an organization." The selection and purchase of any documentation support system is strictly up to the health department and is not a requirement or recommendation from PHAB.
2. We want to organize our documentation when we upload it into e-PHAB. It has been suggested that we organize the documents as Microsoft Word Portfolios and then upload the portfolio. Is this a good idea?
Please do not use Microsoft Portfolios. They are more difficult for Site Visitors to open. PHAB continues to recommend that documents or combined documents be converted to PDF format and then uploaded into e-PHAB.
3. Who at PHAB should we contact for specific questions and technical assistance?
You may contact:
Mark Paepcke, Chief Administrative Officer, to talk about fees and contractual information, or e-PHAB. He may be reached at mpaepcke@phaboard.org or 703-778-4549, ext. 104.
Robin Wilcox, Chief Program Officer, to talk about interpretation and meaning of the PHAB Standards and Measures as well as the accreditation process. She may be reached at rwilcox@phaboard.org or 703-778-4549, ext. 106. Marita Chilton, Jennifer Jimenez, Cathy Vogel, or Brittan Wood, to talk about the accreditation process for health departments. Marita may be reached at mchilton@phaboard.org or 703-778-4549, ext. 114; Jennifer may be reached at jjimenez@phaboard.org or 703-778-4549, ext. 107; Cathy may be reached at cvogel@phaboard.org or 703-778-4549, ext. 108; and Brittan at bwood@phaboard.org or 703-778-4549, ext. 115.
Jeff Lake, Volunteer Services Manager, to talk about the recruitment, selection, and assignment of Site Visitors and Teams as well as PHAB's Accreditation Reserve Corps. He may be reached at jlake@phaboard.org or 703-778-4549, ext. 110.
David Stone, Accreditation Education Specialist, to talk about PHAB's education services, including orientations and trainings. He may be reached at dstone@phaboard.org or 703-778-4549, ext. 105.
Travis Parker Lee, Program Specialist, to talk about meetings, trainings, Site Visitor travel logistics, and requests for speakers. He may be reached at tlee@phaboard.org or 703-778-4549, ext. 102.
Genny Lush, Program Specialist, to talk about statements of intent, applications, and accreditation process issues. She may be reached at glush@phaboard.org or 703-778-4549 ext. 113.
Jessica Kronstadt, Director of Research and Evaluation, to talk about public health accreditation-related research and evaluation. She may be reached at jkronstadt@phaboard.org or 703-778-4549, ext. 117.
Teddi Nicolaus, Communications Manager, to talk about news, media requests, marketing, and promotions. She may be reached at tnicolaus@phaboard.org or 703-778-4549, ext. 118.
Kaye Bender, President/CEO, to talk about accreditation-related strategies, partnerships, long-range planning at PHAB, PHAB Board of Directors, committees/think tanks, and student opportunities. She may be reached at kbender@phaboard.org or 703-778-4549, ext. 103.
If you have a question for future segments of Word on the Street, please send them to PHAB e-newsletter editor Teddi Nicolaus.
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Public Health Accreditation Board
1600 Duke Street
Suite 200
Alexandria, VA 22314
Phone: 703-778-4549
Fax: 703-778-4556
For more information, visit www.phaboard.org
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