We have spent a lot of time talking about ways to reduce healthcare costs. The carriers have started programs to make consumers more aware of where and how they are receiving services.
A hot topic is the volume of urgent care centers opening up all over the country. Urgent care centers are a cheaper and more convenient alternative to the Emergency Rooms. Members do not need a referral and usually an office visit co-payment.
We are on board with the use of Urgent Care centers, and recommend you educate employees on how this more affordable alternative works. We have run into a few complications/issues using these facilities, mostly stemming from out of state use. Just like anything new, there are always some problems at first and this is no different.
We are finding out that not all facilities have contracts with our Massachusetts HMO's. Here is our word of caution, before you go to one of these facilities:
- Call your health carrier
- Give them your ID number
- Tell them the name of the facility that you want to attend
- Make sure that they are accepted by your plan
In some cases, you may not be able to make that call before hand, but please try to reach out to the carrier afterwards. In addition, we have been told that a referral may be necessary, which can be done after the visit. Just reach out to your primary shortly after.
To avoid any surprises - call you carrier either before or after.
The main urgent care centers like CVS MinuteClinic and ReadyMed are fine.... Again these issues have occurred for out of state situations.
Our daughter's ear was throbbing on Saturday so we decided to try the local CVS Minute Clinic. When we arrived there was a computer to check in. It showed in detail who was ahead of you and what the projected wait time was. Our wait time was 1 hour and 45 minutes.
The clinic asks for your mobile phone number to text you 30 minutes prior to when your appointment. This worked out great, as we left CVS ran some errands and then promptly returned upon receipt of the text.
The process was smooth, affordable and convenient.
Please keep in mind these options !
Follow up- Update to Our Minute Clinic Visit as of today:
After 5 days of antibiotics our daughter still had ear pain so we decided to see her pediatrician. Turns out the minute clinic diagnosis was incorrect and she needed specific ear drops rather than the antibiotic.
Although it was a convenient alternative, we still ended up at the doctors office.
Please share your stories with us - any positive or negative feedback from urgent care? Email us now.