March 2015
A Rose By
Any Other Name...


When you're in business for yourself, you meet hordes of people day in and day out. Very often many of those people will help you build your business or may connect you to people who will help you in one way or another. Therefore it is imperative you are able to remember their names.

 

Name recall is tricky. Some people remember faces (me) and some remember names (not me). Email makes this situation ever so much worse. You can email someone for months, build a relationship with them - even talk on the phone - but then you run into them in person and....... Uhhhh..... Nothing..... Who the heck is this?

 

I am personally mortified at least a few times per year after running into clients and having absolutely no idea who they are. We sign up so many people we've never even met yet and for them, I can forgive myself. But someone I met in person? Someone who has been with us for years? Egad! Unforgiveable.

 

If you're good at remembering names, BRAVO! Good Job! Keep it up! But if you're like me and really struggle at it, try to find a way to associate someone's name and face so you can remember it.

 

The primary reason it is so important to remember names is because people want to be acknowledged. By our very nature, human beings want to be heard, seen and acknowledged. And don't forget; the same holds true for uniquely spelled names because a misspelled name is also a grievous error.

 

And on that note: We'd like to publicly apologize to Rachel Revill with PerfecTiming Concierge. Last month we printed a lovely and glowing testimonial from her, only to add an extra T into her company name. See? Awful. Embarrassing! Our apologies Rachel!!

 

This name recall issue is important all the time, but it is especially important when you own your own business. Make sure you and anyone who works for you does their very best to remember faces/names and to spell names correctly if you want to be seen as a competent and professional company. And if you do make a mistake, by all means, ADMIT IT!

 

Shakespeare wrote "What's in a name? That which we call a rose by any other name would smell as sweet". Um, no. That's not 100% accurate. When it comes to people, names help build relationships. Take the time to pay attention, write it down, create a mnemonic or do a word association. Whatever it takes, but remember those names.......
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Our Experience

Our Concierge Business Solutions credentials include:

--Since 2006, operating a highly successful Lifestyle Management & Concierge Services company in Southern California, USA

--Ten years doing business and operations management consulting in the Aerospace industry all across the USA


--'Train the Trainer' facilitator


--Taught 2 1/2 years of Operations Management continuing education at California State University (Northridge)


--Business Process Efficiency & Metrics Measurement Expert


--Certified Concierge Specialist


--Certified in Supervision Management


--Certified at the Fellow level in Operations Management


--34 industry-related articles published


Likewise, if you're interested in our consulting or educational offerings, please contact us directly. Our contact info is at the bottom of this newsletter.



Ms. Leslie Spoor, C.C.S
CL #944447
CA Notary 
760.898.9604 (direct) 
760.406.9394 (fax) 
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Education & Training
We've tried advance scheduling of demos and webinars, but because we offer flexible scheduling options, often the dates we select are not the dates you want.

So here is our current list of available education and training options - call 760.898.9604 or send an email to schedule a time and date of your convenience.  

Essential Elements™ Software Demos

- Two (2) hours and Free, held weekly and are available any time between 6AM PST and 3PM EST (Request Demo)


Webinars - all are (1) hour and $75 unless otherwise noted:
  • Fee Setting Considerations
  • Goal Setting
  • It's All in the Details (things budding Entrepreneurs need to know)
  • Marketing & Networking
  • Marketing to HOA's and Realtors
  • Setting Up Vendor Networks (2 hrs = $150)
  • How to Write an Effective Business Proposal I
  • How to Write an Effective Business Proposal II
  • Business Models & Specialties (How to decide what services to offer)
  • Creating Policies & Procedures (and why they are vital for your company)
  • The Art of Delegation and Motivation
  • Hosting Events & Special Activities
  • Why Can't They All Be Naked? (Overcoming the fear of public speaking)
  • To Hire or Not to Hire - All about Employees
To order webinars, download our documentation list and order form.

Documentation, Policies & Procedures
-
Testimonials

 

"There was something I have been contemplating and a decision on my part was necessary. What that decision was isn't important, but what is important is that I was able to reach it with the guidance, wisdom and inspiration of Leslie Spoor. Many, many thanks to you Leslie for taking time out of your busy day to consult with me!!! ~ Ann Laurie Fratticcioli, Time Well Spent  

"Coming from a corporate relocation background we at Concierge Associates have worked in multiple customer interface systems. Concierge Business Solutions� has nailed the interface provided to any Concierge or property management company. The [Essential Elements™] system is user friendly, integrative and by far the best we have seen in the industry. We are looking forward to continuing to work with [Essential Elements™] and any future system enhancements. Thank you Concierge Business Solutions� for making our administrative job easy!" ~ Janis and Cindy, Concierge Associates      

***  

 

"Thank you for your time and consulting assistance. I'm making modifications to implement and execute my plans to achieve my goals for this year. You Rock!!!"
~
Rachel, PerfecTiming Concierge
 
Essential Elements Software Notes

Are you tired of wasting your time on non-billable data tracking and reporting?  

Our Essential Elements™ software system automates nearly all of your data needs. We include:

  • Client info
  • Vendor info
  • Concierge info
  • Time tracking
  • Mileage tracking
  • Task Management
  • Ability to track client arrivals and departures
  • Task Management System
  • Automated Referral System
  • Electronic Activity Reports
  • Full transparency for your clients
  • Automated employee timecards
  • Multiple reporting tools 

All of this and more is available for a one time setup fee and a monthly licensing agreement starting at just $99/month! For more information or to view a Free Demo, please contact us at 7600.898.9604 or via email.