Information to Run Your Program
January 2013
Say Hi to Chris

ACEware Systems is excited to announce the hiring of Chris Harvey as our new Customer Experience Manager. Chris's primary duties will include working with existing customers to make sure their needs are being exceeded and with new customers to make sure their software installation needs have been met.


Chris recently worked for Clayton State University Center for Continuing Education where he served the last thirteen years in various roles including Assistant Director, Program Manager, and Instructor. Chris has a background in technology including the use of ACEware software. He has worked as technical support and as a computer instructor for other institutions and was Director of Technology for a group of senior centers. Chris is also a Certified Program Planner (CPP) and a Certified Interpretive Guide (CIG).

When not helping adult educators with technology issues, Chris likes to hang out in his cabin in the mountains of northwest Georgia and run/walk half-marathons.


"Chris Harvey fills a critical role for ACEware systems" says Greg Marshall, Director of Business Development. "Customer service is very important to us and having Chris constantly in touch with customers and helping with their needs fulfills an important goal...having the best customer service in the industry."


You can send Chris your comments, questions and cookies at 

Will You Be Our Friend?
ACEware has an active Facebook page now.  We share information and articles every couple days as well as pictures from our travels around the country.  It's a great way to keep up with ACEware and the goings-on in the education.  Click this link to visit our Facebook site: 

Like Linkedin?  We have a page on Linked-in as well where we focus on our software and on information that impacts your programs.  checkout our Linkedin page at: 

Matthew's Corner - Mapping in Student Manager
Map Pin - CC Licensed

A nameless customer whispers in Chuck's ear that they would like to have the capability to map student addresses. The idea was to see which neighborhoods were generating people and which were not. marketing campaign campaigns could then be adjusted.


Chuck was confident that this could not be done, so he bet me $100 that I couldn't do it.  I get to start the new year a $100 richer!


So, how did I do it? You don't want to know that. But, I did learn enough about how to do it so that I could make it quick and easy for you. All you need to do is follow a few steps.


First, if you do not have virtualearth.htm and json.fll in your manager folder, you will need to obtain from the Tools section of our FTP site and unzip it to get those files. Please visit your tech if you need the username and password and instructions on getting to the FTP.


Second, you need to pick a report any report. The only requirement is that the report must have the address fields you wish to map. This is not limited to students. You can map firms, instructors, and course locations. If the report has more than one type of address, it will ask you which one to map.


Third, you must modify the report to add one field. That field is: justafter([do mapping])


Fourth, when you get to the map (after the report runs), you need to hit the Go button. It's one of those deals where I can load the data and load the map, but I couldn't load them both at the same time. So, the button merges the two pieces together.


That's it! Of course, repeat steps 2, 3, and 4 as needed. Might I suggest that you run this out of Mailing Labels to really take advantage of the query aspect of looking at your markets.


Now, I must disclose a few downsides to this. If you have hundreds of people to map, you will need to grab a Snickers bar during your wait. Also, if your IT has restrictions on your Internet Explorer, chances are this will not run properly. 


Finally, if you have multiple people at the same address, a pushpin will only get created on that address once. So, if you are looking for numbers of people and you do have several people in a household that take your courses, you will be slightly off looking at the map. Oh, and there is just no way to map a P.O. Box, so those will be filtered out of your display as well.


Until next time,

Matthew Olson

ACEware Systems



Did You Know?
A funny thing happened on the way to the forums...
Yes, ACEware has a customer forum. Here you can get information on the latest updates, get answers to questions, and help from other ACEware users.
The forums are ALL Student Manager ALL the time.
Check them out at:
About Aceware
Aceware provides easy to use registration software designed for non-credit programs.  

Our goal is to provide you with the tools you need to run your program.

New YouTube Video
google logo
We have a new video on our YouTube site titled Using Google Analytics with ACEweb.  Check it out!
Annual Conference
The annual Aceware Conference will be April 22-27th, 2013. Come join us as we celebrate Aceware 25th Anniversary with a learning cruise!

Come join us for a boat load of learning and fun.

Quick Links

Webinar Archive
Catch up on the ones you missed 

YouTube Channel
New help videos for Student Manager 

Facebook Page - Something New to Like!

Contact Us

Voice: 800.925.2493
Fax: 785.537.6811


Tech Support:


ACEware Systems, Inc.
7480 Dyer Road
Manhattan, KS 66502


Questions about this newsletter? Please contact 

Join Our Mailing List!