Position Summary:

Position is responsible for effective and efficient coordination of the Community Partner program that supports 40+ local agencies. Partner Liaison connects volunteer groups seeking service projects to local agencies that have submitted requests to host volunteers.

Specific Responsibilities:

Updates and maintains the on-line Opportunity Calendar. Maintains forms and communicates with Community Partners. Actively participates in providing quality service by answering phone, communicating with potential volunteers, and providing resources and referrals. Maintains accuracy of Community Partner database. Assumes responsibility for duties as assigned.

The Partner Liaison will coordinate the intake from partner agencies of their volunteer support needs and post them onto a online calendar database that advertises their service projects, as well as connect visiting volunteer groups and individuals to those projects on a weekly basis, with the overall goal of promoting and increasing volunteerism city-wide.

Deliverables:

Processes incoming Community Partner requests within 72 hours. Maintains and reports monthly Community Partner data. Communicates with all incoming volunteer groups and effectively matches them to volunteer opportunities and/or volunteer resources. Forms relationships with other non-profit organizations to ensure effective volunteer placement and solidify referral partnerships. Forms relationships with local colleges, churches, schools and other entities to encourage community-based and team-based volunteering.

Experience Gained:

Customer relationship management. Strong working knowledge of Salesforce, software leader in CRM. Networking with nonprofit and for-profit industries operating in the Greater New Orleans region.

Qualifications

Required:

High school diploma or equivalent of one year working in a high volume environment. Computer literacy with Microsoft Office. Attention to detail and accuracy of work is essential. Knowledge and evidence of a customer service orientation. Ability to communicate effectively verbally, electronically, and in writing.

Preferred:

Previous experience as a volunteer. Willingness to learn Salesforce software. Familiarity with New Orleans. Ability to organize and carry out multiple tasks efficiently and with little supervision after initial orientation.

If interested, please respond with cover letter and résumé - include [HandsOn Liaison] in the subject line - to jlacoste@handsonneworleans.org