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National RTAP Looking for Innovative Safety Practices
We're looking for creative safety practices to highlight in our next Spotlight Article. For example, maybe you hold a weekly safety meeting where your maintenance staff gets refresher training on a different topic each week. Or, maybe you have created a wall of Safety Data sheets with the containers of corresponding chemicals next to them, as Cape Cod Regional Transit Authority has done. To share your innovative practice, email info@nationalrtap.org!
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National RTAP and Easter Seals Project ACTION Present 101 Webinar: ADA Customer Service and Compliance
When: Wednesday, December 10, 2014,
2:30-3:30pm Eastern
What: An overview of key requirements and best practices related to the ADA and customer service for rural and tribal transit operators.
Join National RTAP and partner Easter Seals Project ACTION for the fourth 101 Webinar and brush up on ADA customer service and related requirements!
Customer service and sensitivity are critical when transporting passengers with disabilities, and the ADA requires all transit drivers be "trained to proficiency" to operate vehicles and equipment safely and to properly assist individuals with disabilities in a respectful and courteous way. Join us for an overview of this important topic.
Kristi McLaughlin, Training & Technical Assistance Specialist at Easter Seals Project ACTION, will discuss key issues, best practices, and requirements related to customer sensitivity, ADA transportation regulations, and how to provide reasonable assistance to customers. This one-hour webinar will be beneficial for rural and tribal transit drivers and managers, for those who are new and as a refresher for more experienced drivers and managers.
The following will be covered in the webinar:
- Customer sensitivity
- The ADA and transportation - e.g., service animals, boarding and securing people who use wheelchairs, and effective communication
- Reasonable assistance - what is required and what might be too much
This webinar is the fourth of the National RTAP 101 Webinar Series, and it will take place on Wednesday, December 10, 2014, at 2:30pm Eastern/1:30pm Central/12:30pm Mountain/11:30am Pacific.
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Resources and News
Reports and Journals
CTAA released their latest CT Magazine, focusing on Vanpooling.
Web Resources
The Vanpool Works is Ride Share Nation's new initiative to promote and provide assistance with vanpools.
The National Volunteer Transportation Center has added 25 new briefs on Risk Management for volunteer drivers (expand the first line).
Blogs
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