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The State of Email Marketing in 2015

As smartphones have become increasingly common and many-particularly the millennial generation-have turned to texting as their go-to method of communication, some have questioned the future of email as a means of communication in personal and professional settings. 
  • Will email go away? 
  • Will it remain relevant? 

These are very much the same questions that have been asked of other forms of communication: 

  • Will email replace "snail mail?" 
  • Will online chat replace phone calls? 

"Yes" and "yes" in some cases, but certainly not in all. In fact, industry experts and marketing practitioners point to a number of reasons that email is likely to remain a very viable element in any marketer's toolkit-along with strategies and tips for using this tool most effectively. 

 

Even in an increasingly mobile environment, email remains a viable option, according to research done by Yesmail, which was reported in their Email Marketing Compass report.

 

Mobile-driven conversions are up 70 percent year-over-year from the fourth quarter of 2013 to the fourth quarter of 2014. The growth in sales driven through mobile has been significant, and email can certainly play a part in that.

 

We were curious to know if practitioners in the field agreed with this data, so we asked them. Here's what they had to say.

 

Recommended Reading:

The Everything Guide to Customer Engagement

Best Practices in Email Marketing

Despite rumblings to the contrary, email marketing still has a place in any marketer's arsenal-in both the B2B and B2C arenas. But, the landscape is cluttered with a growing number of marketers attempting to connect with their target audiences online. 

 

What do you need to know to stand out from the crowd and boost the odds that your email will not only reach its intended recipient, but also get opened-and prompt action? Following are some key best practices that can help you cut through the clutter. 

 

A Compelling Subject Line

 

The trick to getting people to read your email is to first get them to open it, says Ken Wisnefski, CEO of WebiMax, an Internet marketing firm headquartered in Camden, New Jersey. Think of your own email habits. Do you, as Wisnefski suggests, prioritize your email inbox based on these categories: family, then friends, then coworkers, then everyone else (a category that includes marketers)? If you're in that "everyone else" category, says Wisnefski, you have "about four to six words to impress people enough to click on your email."

 

Building Engagement Through Video

 

Toni Schmidt, marketing coordinator with Purple Gator, an interactive marketing firm based in King of Prussia, Pennsylvania, says that email marketing is effective primarily because of the level of engagement of those consumers who opt-in to marketers' lists.


"By now, most business owners realize that building relationships it the key to building a successful business," she says. Email can help them do that. "Getting personal on email and humanizing their brands is essential in any email marketing campaign in order to stand out in this noisy world," says Schmidt. One great way to do that is through video. "Video is the single most important thing a business owner can do in their email marketing campaign to stand out."

 

Test, Test and Test Some More


Adam Jwaskiewicz, director of interactive services at Pinckney Hugo Group, a marketing communications firm in Syracuse, New York, stresses the importance of testing. After all, it is so easy to do in this digital age that it doesn't make sense not to! 


"Use A/B testing to maximize the effectiveness of your email," Jwaskiewicz advises. "For example, distribute the same email to a test group, but use two different subject lines. When sending the actual email, use the subject line that performed best. This helps make decisions on actual data, not just your gut feeling." 


Third-party platforms like Litmus, he notes, allow marketers to test emails on various email programs before even sending the message, which helps users ensure the design and content appears correctly in all programs. 

 

The results of your testing will allow you to discover your own best practices as you work to continually improve your email marketing efforts-and the results they generate!

 

We received dozens more tips from marketing experts. Read them here.

 

Trends in Email Marketing

One thing certain about online marketing, including email marketing, is that things are always changing. Marketers are continually looking for newer and better ways to stand out from the masses, and technology continues to deliver. Those who have solid expertise in email marketing point to a number of best practices that they have found lead to higher engagement and better results.

 

David Erickson, VP of online marketing with Karwoski & Courage, a PR firm based in Minneapolis, points to some "sophisticated things I think marketers need to be paying attention to:"

  • Testing. Most email marketing systems now have some form of basic A/B testing built in. Take advantage of these tools to optimize your efforts by testing send times, sender email addresses and subject lines.
  • Click Maps. A surefire metric for engagement is click-through rate. Go beyond the numbers by looking at your click-maps to see where those clicks are distributed. Are people more likely to click on the phrase "Read More" or "Learn More?"
  • Site Traffic. If you're linking from your emails to your website, ensure you are tagging those links so they can be properly tracked through your website analytics service in order to understand if people are engaging with your content or converting into sales or other metrics that are important to you. Configure your analytics to identify newsletter subscribers at signup so you can track their on-site behavior over time and understand how newsletter subscribers behave versus those who have not subscribed.
  • Segmentation. Segment your email list to ensure you are sending the most relevant content to the most receptive audiences. You can segment by demographics, purchase history, content history or any manner of factors. Use segments, for example, to try and activate dormant subscribers.
  • Retargeting. Use auto-responder emails to target list members based on pages they visit or cart abandonments.
  • Ask To Share. Don't assume the "Forward To A Friend" option in your email system will do the trick. Those buttons suffer from "button blindness." Ask your subscribers explicitly to share your newsletter or email with their family, friends, and colleagues who they think may be interested.
  • Nurturing. Think of how you can create a logical series of timed emails based on the customer/prospect's initial interaction with you that progressively provides the subscriber greater value with each successive email and leads to conversion call-to-action.
What would you add to this list?

 

Featured White Paper

"Best Practices In Email Marketing" -- an 11-page report that provides tips and insights from dozens of marketing experts with experience in online marketing.  

Volume: 7 - Issue: 5
 May 2015
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In This Issue
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Marketing: Gaining Leadership Buy-In For Your Marketing Communication Efforts

Customer Service in the New Age

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Boost Your Brand: Create an Online Community For Your Business

Top 7 Reasons People Unsubscribe From Your Email List

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