Success Through Strategy!

Strategy Matters delivers news, tips and strategies for effective communications through traditional and social media. 

Content Curation: Getting it Right  

There has, perhaps, never been a time when the old saying "content is king" was more true than it is today. Why? Because the concept of "content marketing" is taking the world by storm. Marketers have embraced the opportunity to share content with their audiences through a variety of channels including websites, blog posts, social media whitepapers and more.

 

The big challenge: Continuing to create content that will connect with an audience and connect them to some action--even if that action is simply feeling favorably about an organization and its products or services or considering someone a "thought leader."

 

An environment where literally anyone can be an "author" comes with both opportunities and challenges. As organizations and individuals attempt to attract audiences through content they often turn to "content curation" to aid in the process--finding and commenting on content that others have created. 

 

We work with a number of clients to manage their marketing communication efforts--both online and off, although we're far more heavily engaged in online marketing these days. The use of third party content comes into play frequently, both for our own channels and for our clients. (The Innovator's Edge item below, for instance, is an example of curated content.)
 
Not all content is created equal, however. It's important to consider the brand image you wish to convey and to ensure that any third party content you share is aligned with that desired image. For instance, don't just "RT" others without checking out what their links go to. You want to establish a reputation as a "thought leader" whether as an individual or as an organization.
 
Another very important consideration is ensuring that your use of third party content does not violate copyright rules. In general that means: 
  • Never claiming someone else's content as your own
  • Always clearly citing the source of the content
  • Not reposting or reusing a significant portion of the original content without permission
One final point: Make it more about them than about you. Success through content marketing requires a thorough understanding of your audience and what's important to them and, then, delivering content that meets their needs.   

 

Read more here.

The Innovator's Edge: Addressing Needs That Don't Exist (Yet!)

Despite the fact that business and advertising classes and textbooks tell us that the first stage in the consumer decision-making process is identifying a need, there are certainly instances when consumers don't know they have a need. 

 

That's where innovators can have an edge.

 

Lee E. Miller and Kathleen Hayes Onieal recently wrote a blog post for Harvard Business Review called "Getting People to Believe in Something They Can't Yet Imagine." In the post, Miller and Onieal discuss the fate that often befalls new, groundbreaking innovations: Nobody believes they will catch on! 

 

So what can be done to overcome the obvious challenges inherent in introducing a product or service that does not reflect an existing consumer need? Miller and Onieal point to several paths to success:

 

Move Slow

Change can be scary for an organization. Nobody wants to look foolish by endorsing a failure, and businesses don't want to throw a lot of money at an untested venture. One strategy is to work incrementally towards the ultimate goal, so the shock of change is spread out over time.

 

Show them Something Tangible

If your organization or whoever you are trying to sell on your new idea can't visualize the dream you believe in, try showing it to them. If your detractors can see, feel and experience your idea, they might start to understand how great that idea is.

 

Get People Invested Early

Miller and Onieal discuss pilot programs in their article and argue that getting support for a modest, low-risk pilot program can help build momentum for a larger investment. The authors explain, "Once managers have committed to the research or pilot project, it becomes difficult for them not to support the implementation that naturally follows from its success."

 

Put it into the Context of a Changing Environment

For some, the fear of doing nothing can be stronger than the fear of taking a risk with a new idea. There are very few businesses working in a purely static industry or market. Change is always just around the corner. By framing your innovation as the solution to the challenges of a changing environment, you just might be able to swing some votes.

 

Innovation, of course, is risky. You may, after all, be off the mark. The greatest innovations we enjoy today, though, are enjoyed because those with vision, courage and tenacity dared to dream and deliver. 

 

What about you?

The Difference Between Data and Information

There's a big difference between data and information,
although the distinction can be subtle. Over the past few years I've been very interested in helping organizations determine whether their communication efforts, especially their social media efforts, are achieving desired results. Social media is such a "big deal" these days that it's not unlikely for organizations and individuals to want to "jump on the bandwagon" or continue to participate in social media simply because "everyone else is doing it." Unfortunately, that's not always a good reason to invest time and resources.

The difference between data and information can be helpful here.

Data is simply "the numbers" or metrics. Information is derived from those numbers, but must represent something worthwhile and meaningful to marketers. Raw numbers, or data, just won't do it.

 

Information is the translation of data into meaning.

 

So, for instance:

  • Knowing how many followers we have on a Twitter account represents data. Knowing how these followers generate into some downstream impact (e.g. requests for information, sales) represents information.
  • Knowing how many "likes" a post received represents data. Correlating likes into insights that might suggest opportunities for new product development or service improvement represents information.

As you seek to measure the meaning behind the numbers, it is important to:

  • Review your organization's, client's, or your own, strategic plan, goals and objectives to understand what information will be meaningful.
  • Move beyond "process" measures - e.g. # of followers, # of RTs, # of likes, etc., to focus on "outcome" measures that are tied to some legitimate bottom-line metric.

Ultimately, what marketing communication professionals should attempt to do is find ways they could connect their communication activities to desired results and, consequently, generate information to drive meaningful decisions and action. 

 

Numbers are nice but they don't really tell us anything unless we've spent the time to consider how we might turn the numbers - data - into information that has some meaning and is relevant to our, or our client's, organization. Here are some additional tips for how data might be translated into meaningful information. 

 

Recommended Reading:

 

The Everything Guide to Customer Engagement

Free White Paper!  

Creating Brand Ambassadors: Harnessing the Power of Your Employees

One of the most often overlooked, yet arguably most important, means of boosting your brand is through your employees--they're often the most visible and impactful influencers for your organization. When employees are selected, coached and rewarded effectively they become valuable brand ambassadors for your organization and its products and services.

Learn how to turn your employees into brand ambassadors.

Volume: 6 - Issue: 11
 November 2014
Strat Comm logo
In This Issue
Content Curation
Addressing Needs That Don't Exist
Data vs. Information
We're In the News! 

 Social Media Analytics: Going Beyond the Numbers




Research Matters
Some recent news and  research you may be interested in--we were!  
 
 Pew: Political Polarization & Media Habits


  
 EContent: Video Marketing Makes Its Mark on B2B