Snowfall in the area has reached an unprecedented 70 plus inches in a matter of just 22 days. Many of your customers have either submitted or are seeking guidance regarding ice dam claims. Please allow this to supplement our communication of January 30, 2015. To respond to the associated claim volume and to ensure a prompt response to your customers' needs we have taken a number of steps to bolster our claim handling capabilities. We have additional claim professionals available to take calls, answer inquiries, adjust losses and assist customers. We have also secured and deployed preferred independent adjusters to assist with the extremely high claim volume. PROTECT PROPERTY AND PLEASE STAY SAFE Should a customer experience a loss and seek guidance about what to do, they should keep the following in mind: Please keep in mind each claim is adjusted on a case by case basis. TO REPORT A LOSS Our loss reporting procedures will remain unchanged. As always, new losses can be reported via telephone, on-line, fax or mail. We encourage utilization of on-line claim reporting as telephone call volume is heightened significantly following storms; resulting in long wait times. Arbella customers who have registered with MyArbella can also report claims through this portal.
All claims received will be triaged and assigned immediately to a claim professional that will contact the customer and discuss the next steps in the claim process. Those claims meeting severity criteria will be processed through our 24/7/365 escalation protocol. CONTACT INFORMATION Telephone: 1-800-ARBELLA (272-3552) Fax: 1-617-773-4760 Email for Agent reporting: Quincy.claims.internet@arbella.com On Line: www.arbella.com Mail: P.O. Box 699195, Quincy, MA 02269-9225 | 
