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Ask me about installing a Navien tankless water heater in your home!
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Go to this link for more information:
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Plumbing 101 Class To Be Scheduled For June
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The next Plumbing 101 class is tentatively scheduled for June. Once a date and location have been set, I will be sure to let everyone know.
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In today's day and age, this may sound like a silly question, but would you leave a front door key and a blank check for a service provider that you have never met before? Most people would answer no, but I had a woman that did this very thing for me recently.
A woman (the referral) that I had never met before called me with a leaking water heater. She had been referred to me by a realtor that I have known for several years and done work for in her own home. The referral told me that she would trust her life with the realtor in terms of defining the relationship that the two had.
After walking the referral through different options in terms of replacing the water heater, I got the green light to do the work. Scheduling the water heater replacement became a challenge however.
Both the referral and her husband have very busy work schedules, but they wanted to get the water heater replaced before they left for a weekend trip to Chicago. When it became obvious that their schedules weren't going to permit a time to have someone home to let me in, it was decided to leave a front door key for me in a hidden spot. Keep in mind that this woman had never met me before and was basing all of her judgment of me on the recommendation from her friend and the phone conversations that we'd had.
My payment policy is to complete upon completion. Since I had not seen the job in person, I couldn't give a price over the phone and I wouldn't know what the amount was until I was finished. The referral decided to leave a blank check on the kitchen counter for me to fill in when I was done.
Once the job was completed, I totaled up the invoice, filled out the check and texted that information to the referral. I locked up the house and left for my next job.
The point to this story is that there are still service providers out there that can be trusted to do what they say they are going to do, treat your home as if it were their own and are honest.
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 | How Old Is Your Sump Pump? | 
The life span of a sump pump is relative to use. I normally tell people 3-5 years, but pumps can last much longer that. I replaced a sump pump recently that was 35 years old! The customer would change the float switch when it failed and the pump just kept on running. This is a unique situation where the homeowner knew what to do and how to do it. What I do tell people is that if you have a back-up sump pump system, you can you the primary pump until it dies.
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| Freeze Damaged Hose Bibbs |  I see this every year without fail. This past winter wasn't as severe as the previous one, but we still had several days with sub-zero temperatures where hose bibbs could become freeze damaged. Please don't just turn on the hose and run it for hours watering the yard without checking to see if there is a leak. One telltale sign is diminished water pressure when you turn the hose bibb on. If you have an unfinished basement, checking for a leak once the hose is turned on will be obvious. With finished basements or crawlspaces, making that determination is a more difficult. All I know is that this kind of freeze damage can cause thousands of dollars in water damage in a home if the hose is run for an extended period of time. |
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Best Wishes,
David Heffner
Heffner Plumbing 317-248-9668 Office 317-490-7469 Emergency |
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