Issue#7-2014July 2014
Office of Inspector General 
Division of Health Care

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Office of Inspector General Home Page


July Results


3 Year Report

Learn more about the 5-STAR program by clicking the link below. 


Overview of CMS 5-STAR System  


 Nursing Home Compare Updates  



Want to Know Kentucky's Top 10 Citations for Nursing Homes?


Basic Chart

Health Care


Life Safety Code



CMS Survey and Certification Group


Surveyor Training Website


Enter Here


The survey and certification process is a collaborative effort between CMS and providers.  This website will allow providers the opportunity to take the same courses as surveyors. 




Survey and Certification Letters 


Are You a New Long Term Care Administrator?
We need your information!

Please ensure that the Division of Health Care has up to date information for your LTC facility's administrator.

Please contact (502) 564-7963 to provide the following information:
-Administrator's Name
-Administrator's Effective Date
-Administrator's License #
-Administrator's E-mail Address

Thank you for your assistance.


Division of Health Care Leadership Team


Connie Payne

Deputy Inspector General


Jackie Aitkin

Assistant Director 


Melanie Poynter

Assistant Director


Andrea Willhite

Assistant Director


Dudley Ellis

Pharmacy Consultant 



Do you have a proposal that would support, protect and benefit nursing home residents in Kentucky?  If so, consider applying for the use of Federally Imposed Civil Money Penalty (CMP) funds. Take a moment to review S&C 12-13-NH and visit our website to obtain additional information on who is a potential applicant, what are the permitted uses and how to apply for CMP funds.  





Long Term Care Provider Newsletter
Welcome to the Office of Inspector General, Division of Health Care's July 2014 edition of the Long Term Care Provider Newsletter.  This newsletter is a valuable vehicle to update you on current events affecting Long Term Care.  
Please feel free to share this newsletter with anyone you think would benefit.  They may continue receiving this newsletter by joining our mailing list using the link at the bottom. We look forward to serving you through this communication vehicle.
Informal Appeal of Survey Findings


Every Long Term Care provider has the right to both an informal and formal appeal process following receipt of a completed Form CMS-2567.  There are two informal appeal processes:  Informal Dispute Resolution (IDR) and Independent IDR (IIDR).




Kentucky requires one member of the panel to be "a person currently engaged in the prevision of Long Term Care services who has no affiliation with the provider disputing a deficiency".  Typically, a Long Term Care Administrator is on each IDR panel.  There is no payment or travel reimbursement for an Administrator serving on a panel.  Administrators will be rotated.  If a Long Term Care Administrator is interested in serving on a panel, a confidentiality statement must be signed prior to participating in the first IDR panel.


A copy of the Confidentiality Agreement may be emailed, faxed or mailed to:

Jan Keeling, NCI

IDR/IIDR Coordinator

Division of Health Care

275 East Main Street, 5E-A

Frankfort, KY 40621

Phone (502) 564-7963 ext. 3301

Fax (502) 564-7963


KARES Launched on May 12, 2014

The Cabinet for Health and Family Services, Office of Inspector General (OIG) has launched a new Web Portal - KARES in support of the National Background Check program.  KARES is a fingerprint-supported State and FBI background check program launched by the OIG to help long-term care and other providers research the backgrounds of new job applicants.

Click here for more information.
Register Today!


Making It Stick: 
Involving Everyone for Continuous Improvement 


Presenters: Cathie Brady & Barbara Frank 


The Office of Inspector General, Division of Health Care, Training Branch is offering a free educational opportunity for Long Term Care Providers to attend this one-day training scheduled for August 27, 2014.  


Learn how to make Quality Assurance & Performance Improvement (QAPI) work for you. Make it a tool to drive and accelerate improvement by integrating it into daily practice. This session will share practical strategies to engage CNAs and nurses - staff closest to the resident - in thinking critically to prevent resident declines and promote residents' well-being.  Additional class details available in the Training Brochure.  


Register on the KY TRAIN website - search for Course ID: 1052124. Each attendee will need to have an account on the KY TRAIN website and will need to register individually in order to receive credit for attending. Online Registration is Open Until Friday, August 22, 2014.  Prior to the training, handouts will be made available electronically to registered attendees because hard copies of materials will not be handed out at the training. 


Two day Training - Scheduled for August 7-8, 2014 

The training will be held at the Fern Valley Hotel & Conference Center located at 2715 Fern Valley Rd., Louisville, KY 40213. 


For reservations for overnight accommodations contact the Fern Valley Hotel @ 502-964-3311. In order to get our discounted room rate you will need to inform them that you are with the "Office of Inspector General" Room Block.  They have been kind enough to offer room rates of $73 plus applicable taxes & fees.  If you have any hotel specific questions please call 502-964-3311.  


Register on the KY TRAIN website - Search for Course ID: 1052107. Each attendee will need to have an account on the KY TRAIN website and will need to register individually in order to receive credit for attending. Online Registration is Open Until Monday, August 4, 2014.  Prior to the training, handouts will be made available electronically to registered attendees because hard copies of materials will not be handed out at the training.  Read more



Training Coordinator Contact Information 


KY TRAIN or Training Information

Jessica Lowe at 502-564-7963, x 3310 or via email

Important Information:  De-support Notice

Internet Explorer 8/Windows XP


Effective October 1, 2014, the CMSNet portal and QIES systems will no longer support Internet Explorer (IE) 8 or below. 


After this date anyone using an unsupported browser will be blocked from accessing CMSNet portal and any QIES applications. 


Click Here for more information regarding this change.

MDS/RAI Updates


MDS 3.0 Error Spotlight 


1002 Warning


Invalid Zip File:  Zip file contained no files.


Potential Causes:

  • The submitted .zip file is empty, is encrypted or not compressed.
  • The submitted file is a .zipx file.
  • The submitted file contains no .xml files. 


Contact your software vendor for technical assistance.  Refer your vendor to the MDS 3.0 Data Specifications for details of file submission requirements.


The name of each XML file included in the .zip file must not exceed 200 characters, including the extension.


The name of an XML file must not include special characters.


Recreate and/or rename the .zip file and resubmit.




MDS/RAI Coordinator Contact Information


MDS Assessment or Coding Issues 

Jan Keeling at 502-564-7963, x3301 or via e-mail


Transmission or Technical Issues

Rhonda Littleton-Roe at 502-564-7963, x3300 or via e-mail

Unbridled Spirit  
The Office of Inspector General is Kentucky's regulatory agency for licensing all health care, day care, long-term care, and child adoption/placing facilities and agencies in the Commonwealth. 
If you would like more information, please visit our website
If you have an idea for a future article, please contact Jami Biggs.