Key Dates For Jurisdiction A Transition
Effective July 1, 2016, the Jurisdiction A DME MAC will transition from NHIC to Noridian Healthcare Solutions. NHIC and Noridian are working closely together in all operational areas to ensure a smooth transition and the least amount of disruption to our Jurisdiction A suppliers and beneficiaries. Noridian will be acquiring all necessary files and pending workloads from NHIC at the time of transition cutover to continue operations of the Jurisdiction A contract. In order to transition this workload successfully, it is necessary for Noridian to impose a single system dark day on July 1. A dark day is a business day during the cutover period when the Medicare claims processing systems, customer service, and the interactive voice response (IVR) system will not be available for normal business operations. There will be no access to the Viable Medicare System (VMS) to conduct claim entry or claim correction, verify beneficiary eligibility or claim status. All of these services will resume with Noridian on July 5, 2016.
In preparation for the transition, NHIC is providing the below key dates and information relating to the termination of the services currently provided by NHIC:
Date Service Ending with NHIC
Function
Specific Services
6/24/2016 at 5:00 EST
Written Inquiries/Correspondence/Appeals
Current NHIC phone/FAX numbers and addresses can be found at:
http://www.medicarenhic.com/dme/contacts.aspx
Submission of: General Written Inquiries, FOIA requests, Medicare Secondary Payor, ADMC requests, Prior Authorization Requests, Additional Documentation Responses, Reopenings, Reconsiderations, ALJ Hearing Requests, Overpayments, and Requested Refunds
6/24/2016 at 5:00 EST
Outreach & Education
Fax Line (781-741-3586) and
e-mail address: outreach-education@hpe.com
6/24/2016 at 5:00 EST
Website Forms
Use and submission of any forms residing on the NHIC Website
6/24/2016 at 5:00 EST
Claim Submission
Paper
6/30/2016 at 5:00 EST
Claim Submission
Electronic
6/30/2016 at 5:00 EST
Provider Contact Center
Effective 7/1/16: The same IVR and TTY/TDD toll free numbers will remain in place with Noridian. The direct CSR and Telephone Reopenings line will no longer be available. You will be prompted through the IVR line to connect directly to a CSR or the TRU.
IVR: 866-419-9458
Direct CSR: 866-590-6731
TTY/TTD: 888-897-7539
Telephone Reopenings (TRU): 844-687-2656
6/30/2016 at 5:00 EST
NHIC Website
The NHIC Website will be available, including all self-service tools, educational products and Decision Desktop
6/30/2016 at 5:00 EST
NHIC CERT Coordinator
Contacting our CERT Coordinator for CERT related questions/concerns:
323-432-7840 or
alina.jimenez@hpe.com
NHIC Provider Services Portal (PSP):
Separate notification was issued via e-mail to all NHIC portal users and placed on the NHIC website and portal home pages: http://www.medicarenhic.com/dme/psphome.aspx
VPIQ:
Separate notification was issued via e-mail to all NHIC VPIQ users.
CEDI:
JA Transition information can be found at:
https://www.ngscedi.com/ngs/portal/ngscedi/!ut/p/a0/04_Sj9CPyksy0
xPLMnMz0vMAfGjzOK9DS1NPP29DbwsggOdDRz9PbwDjAzdjAy8TPQLsh0VAdUVKY8!/
Additional information can be viewed on the Noridian JA Implementation Website: https://med.noridianmedicare.com/web/jadme
Noridian's timeline article can be viewed at the following:
https://med.noridianmedicare.com/web/jadme/article-detail
/-/view/4546752/timeline-for-implementation-activities
