Comprehensive Error Rate Testing (CERT)
Documentation Contractor Updates

The CERT Documentation Contractor (DC) is responsible for requesting and receiving the medical record documentation from providers. Within the next several weeks the CERT DC will be making changes to their website that will make it easier for suppliers to obtain information on documentation requests.

The site will include the following:

• An alphabetical listing for each provider type and billing type
• Providers will be able to view and print their Documentation Request Listing
• If printed, you should refer to the CERT Provider website to confirm the current documentation request listing
• Documentation descriptions will be available in both English and Spanish
• Documentation Request Listings will be updated when changes are approved

Remember, if you respond to a documentation request and submit documentation via CD, you should send the password to: CERTMAIL@livanta.com, in the subject line of the e-mail include the CID number. You do not need to encrypt the e-mail. If you follow this procedure it will ensure that there is no delay in processing the documentation.