 We are proud to share another edition of our Office of Cable and Broadband Services e-report. This report highlights the 2012 4th Quarter Customer Service and Compliance Report.
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 Residents Satisfied with Cable Office The Office of Cable and Broadband Services reports a 96% satisfaction rating among residents who came to us for assistance. Although the overall satisfaction rate with the resolution of complaints by cable providers was 86%, the overwhelming majority of residents are happy with complaint resolution service provided by the county.
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 Complaint Resolution Rate Remains Strong
The Office of Cable and Broadband Services was able to obtain resolution of 100% of cable and broadband complaints filed by consumers. On average, complaints were able to be resolved in fewer than 5 days. The results for the 4th quarter were similar to the result for 2012 as a whole. In the year ahead, our office will work to make consumers more aware of the cable complaint resolution services provided by the County.
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Close to $14,000 in Refunds in the 4th Qtr
The work of the Office of Cable and Broadband Services resulted in residents of Montgomery County receiving almost $14,000 in refunds during the last quarter of 2012. This is an average refund of $261.77 per complaint resolved. The amounts registered during this time period contribute to a total of $54,163 earned for residents in calendar year 2012.
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 Inspectors Have Busy YearOur team executed an impressive 3,255 inspections during calendar year 2012. This includes on-site inspections to both construction sites and residents' homes. The vast majority of inspections, 80%, focused on construction areas, including work related to implementation of the American Recovery and Reinvestment Act broadband grant to expand FiberNet.
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