Hurricane Sandy - Item Processing Update for November 8th, 2012
We continue to work with our processor, Jack Henry and Associates to rectify the item processing issues that resulted from the devastation of Hurricane Sandy. We want to update you on our progress in resolving these critical issues.
Through our diligent efforts and the extraordinary work of our professional banking team, we have finalized the posting of all items from October. All checks and deposits that we received during the business days of October 29th to the 31st have been posted with the effective date of October 31st. That is to say that your October statement will reflect those items as October 31st transactions. As we stated in our previous press releases, there will be a delay in the delivery of the October statements. You should expect delivery of the statements in the US Mail by the end of next week. We are hopeful that electronic statements for October should be available by this weekend.
All deposits and checks received on the business days of November 1st through November 5th have been posted as November 5th transactions.
Remote deposit capture deposits for the dates of November 1st through November 6th have been posted as transactions of November 6th.
All deposits and checks received on the business day of November 6th have been posted as transactions of November 6th.
All deposits, including remote deposit capture deposits, and checks received on the business days of November 7th and 8th will be posted as transactions of November 8th.
We apologize for the delays and inconvenience that this very frustrating situation has caused you. While we know it is inconvenient for some to not have the precise dates on certain transactions, we have been able to ensure that all of the October items reflect in the October statements.
Rest assured that our staff continues to work around the clock on this issue. The processing center in New Jersey continues to be inoperable and all of our processing is being done at an alternate secure facility.
Our professional bankers continue to stand by to assist you with issues and to answer any questions or concerns that you might have. Please contact your personal banker or call us at 305-667-5511. We appreciate your patience and understanding as we work with the far reaching effects of this epic storm.
Our thoughts and prayers are with the thousands upon thousands of people that continue to suffer in this storm ravaged area.
Veronica Birch Flores
Executive Vice President
First National Bank of South Miami