The Talking Cure- Not Just for Docs Vol. 5 Iss. 12

Packets and Pauses

The Yin and Yang of Communication

Today's Six-Sentence Leadership Tip
For Busy Professionals Who Want to Work Smarter

Alex B. Ramsey

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President

LodeStar Universal
Best Leadership Strategies

    Invited not once, but three times to ring the opening bell at NASDAQ, Alex helps successful leaders improve strategies, personal communication, and dicey people issues. Her techniques accelerate business success.
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"As leaders grow in wisdom, insight, and integrity, companies grow," according to Alex.
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     .... Liberty Mutual added $80MM to their bottom line. ATT (formerly SBC) won the largest telecom implementation contract in the company's history. Venture-funded clients raised an impressive $300MM. The list goes on....

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Past-President National Speakers Association Of North Texas

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The Talking Cure, Not Just for Doctors

In The Talking Cure, a recent Wall Street Journal article, author Laura Landro examines the link between poor doctor-to-patient communication and malpractice.

Reframing is a key communication technique of the examples she provides.

Rather than blurting out the first thoughts that come to mind, frame your words with the emotional needs of your audience at the forefront of the choices you make. Being effective takes practice, thoughtfulness, and empathy. I've coached many physician and hospital groups similarly over the years among others; since it doesn't matter if your title is Doc, CEO or bottle washer to use reframing.

Mastering it creates an economic payoff in many ways, transcending function and formality; including improved relationships, productivity, and economic success.

Example of reframing in The Talking Cure , Wall St. Journal, April 9, 2013

Avoid: Please read and sign this informed-consent for your surgery.

Rather, say: There are risks and complications with this surgery that you will read about..., so I want to make sure you have every opportunity to ask questions....

Alex B. Ramsey April 12, 2013

Vol. 5 Iss. 12

P.S. If so inspired, please pass this along to others. You never know how it might make a difference to someone!

For more ideas from Alex Ramsey, read her blog at www.alexramsey.com.

For better ways to improve your strategies, handle important professional relationships, and grow sales, sign up for the LodeStar Universal monthly newsletter, go to LodeStar Universal at www.lodestaruniversal.com, or call Alex at 214-696-3510.