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Vol. 4 No. 17
Quick Find Links


Map Sponsors
Shops at MIA
  Fogo De Chao

Aventura Mall 

Sawgrass Mills

Dadeland Mall
Index Sponsors   
To bring together concierges in hotels, resorts and selected condominiums and as such to establish and promote high professional and ethical standards. 

To encourage friendship and communication among concierges and related guest service personnel in South Florida, the United States and throughout the world.
To expand and assist in the training of those entering the concierge profession and, in general, to promote, foster, enhance, and improve the technical skills and professionalism of concierges and guest service personnel.

To foster the development of the role of the concierge in the hotel industry and tourism in general.

To maintain the highest standards of concierge service.
To bring together concierges in hotels, resorts and selected condominiums and as such to establish and promote high professional and ethical standards.


To encourage friendship and communication among concierges and related guest service personnel in South Florida, the United States and throughout the world.


To coordinate, promote and assist in the activities and interests of concierges.



To foster the development of the role of the concierge in the hotel industry and tourism in general.

To maintain the highest standards of concierge service.

To bring together concierges in hotels, resorts and selected condominiums and as such to establish and promote high professional and ethical standards.


To coordinate, promote and assist in the activities and interests of concierges.

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Farewell to Summer and Hello to Fall!

Although the GMCVB Spa Month campaign has ended, many locations in South Florida continue to offer their own individualized spa experience. Miami Spice continues throughout September.

Kind Regards,
Warm Regards, 
Miguel Pena
President / CEO

Like us on Facebook to see upcoming events, openings and attractions in South Florida!

Find us on YouTube to see our videos of featured restaurants, tours, activities and more in South Florida.

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Richard Montenegro,
local concierge and artist was asked about his cooperation with the SFCA for the new map

What is your experience as a concierge?
RM: I've worked at the Mondrian as Chief Concierge for a year and a nine months, as Chief Concierge at the National and at the Sagamore all since 2010. Hospitality in general since 2004

Do you have any other jobs? Can you tell me about them?  
RM: Yes, I'm an artist. It started as a hobby drawing and painting. As time passed I acquired the talent of graffiti and began to do doing murals. Eventually, I started making money off of it. A few years ago, when Wynwood became popular, people began to finally view and appreciate graffiti as an art. Wynwood's rise created an opportunity to start making some great money, not only for art but for street art as well. I rarely do commission work. I prefer to paint what I like and if you like it, you can purchase it. If not my collections grows for future showings and the next interested buyer. My art is also sold for charity events, such as the silent auction for Jesse James who had Leukemia. My artwork has been used to raise money for PTSD and Suicide Awareness along side other many talented local artists, too. We have an awesome community of artists here in Miami.

If someone wanted to see your work today, where could they go?  
RM: I collaborated with other artists on the outside garden space at Treehouse. You can also find my most recent mural at Radio Bar. I came across both of these projects just by word of mouth. 

Can you tell me about the artwork you did for the SFCA map? 
RM: I was so excited for this project when I found out about it. Another Concierge actually recommended me, and so that was how it happened. I always wanted to rock that map. My work on the map is vibrant, like Miami. I was thinking Miami Vice when I chose the color scheme. Miami is full of sunshine. Then I threw my character all over it. Lé Creep (his trademark character) has many emotions in this work. Miami is a melting pot, the faces represents all of these different vibes of people in Miami. I knocked off the Vegas sign, like, sorry I took your sign, but Miami is booming! It's the place everyone dreams to visit.
Do you have any upcoming projects? 
RM: Now I'm mostly working on small collections to hang up and put in venues around town. I have apparel that you can purchase online on my website along with my other work, My T-shirt designs sell fast! 
You can follow Lé Creep's adventures through his Instagram: @iam_orgie

For the first time since its grand opening in 1954, the Fontainebleau Hotel has its very own exotic and luxury car rental company on site located within the lobby. And guess who it is? mph club® is very humbled and excited to announce that we have joined the Fontainebleau Hotel family. Now renting your favorite new exotic or luxury car has never been easier!

August Birthdays

Joseph Colon
Ritz Carlton South Beach

Edgar Nieto
Sagamore Hotel

Addison Davis
ME Miami

Kefyrah A. Yisrael
Conrad Miami

Italo Fornoni
Mandarin Oriental  

Eonela Monteagudo
Marriott South Beach

Benny Benson 
Trump Hollywood

Geovany Medrano 

Andrea Ris 
Ritz Carlton Residences Coconut Grove

Andrew Carlson 
Continuum South Beach

Juan Ribera 
EPIC Hotel

Tatsiana Dubrouskaya 
Sagamore Hotel

David Harwell 
Loews Miami Beach

Rafael Motta 
The Miami Beach EDITION

Jacqueline Gonzalez 
Continuum North Tower

Rene Faustin 
ICON South Beach

Nathalie Yvonne Jolain 
Royal Palm
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Miami SPICE 
SEP 1 - SEPT 30
Various Locations in Miami
Miami Spice is a mouth-watering restaurant promotion showcasing the very best of Miami cuisine.

During August 1 - September 30, restaurants offer three-course meals featuring signature dishes created by world-renowned chefs at reduced prices: Lunch $23 and Dinner $39.

Miami Home Design and Remodeling Show

SEP 4-8
Miami Beach Convention Center
1901 Convention Center Drive
Miami Beach, FL 33139 

The Southeast's largest home improvement and design event, the Home Show helps makes South Florida homes more beautiful and livable by showcasing thousands of products and services for upscale residential decorating, remodeling and home improvements. Visi the website for more details.

Wynwood Art Walk
SEP 12 
Miami, FL

Stroll along the streets of Wynwood and take in everything the Miami art scene has to offer-from world renowned street art to art galleries. Don't forget to make dinner reservations as Wynwood has several hot new eateries you will not want to miss.

Brazilian Film Festival
SEP 12-19 
Various theaters in Miami

For a colorful dose of Brazilian culture on the big screen, check out the 19th annual Brazilian Film Festival. The eight-day festival features 25 short and featured films premiering for the first time in Florida. The audience will vote for the best feature and short films. 
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El Tucan

Every Thursday, Friday & Saturday     
El Tucan  
Brickell, Miami, FL

El Tucán is more than just a dinner and a show experience. It is a modern-day cabaret that pays homage to Cuba in the 1940s, transporting revelers to the bygone era of glitz and glamour. 

C'est Rouge

Every Friday & Saturday
Miami Beach, FL

A sensual and seductive revue of singular vignettes set to Latin American and Jazz rhythms by an extraordinary septet band, C'est Rouge! fuses entertainment, humor and beauty to showcase the ability of the human body to create awe-inspiring performances.

Summer Cabaret Concert
AUG 27: 8pm 
Deering Estate at Cutler 
16701 SW 72nd Ave, Miami, FL 33157

Enjoy an intimate concert inside the historic Stone House Ballroom featuring Chloe Dolandis, a dynamic entertainer with a uniquely stylistic blend of jazz, pop and soul. Guests are welcome to bring refreshments and snacks to enjoy during the show. Limited seating is available. Advance tickets are recommended. $20. 
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Bachour Bakery + Bistro

This is not your average bakery, but when pastry chef extraordinaire Antonio Bachour is creating the goods, you know it won't be. For his namesake bistro and bakery, Bachour has teamed up with Henry Hané to create a menu that exhibits his signature, jaw-dropping sweets, but also serves up savory dishes like truffle-filled breakfast sandwiches, black grouper corn bisque, smoked salmon tartines.

Glass and Vine
Helmed by Eating House's chef Giorgio Rapicavoli, Glass & Vine is a 200-seat, garden-inspired spot in the old Coconut Grove Library space right in the middle of Peacock Park. The menu is divided into three different sections - Garden, Sea and Land - filled with plenty of local produce and Rapicavoli's signature creativity.

Plant Food + Wine

 Miami's first high-end vegan eatery comes from chef and restaurateur Matthew Kenney, who is best known for his vegan and raw creations. Expect plenty of vegan-ized versions of classic restaurant eats such as a "flora" cheeseboard, zucchini lasagna, banana leaf tamales and coconut "ceviche" tacos. 
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FAB 5 

1) Skydive Miami

2) Lobster Hunting
The season is here!
We are fully stocked with everything you'll need to in your hunt for the delicious Florida Lobster (nets, gauges, tickle sticks, gloves, lights, etc). Don't wait until the last minute to have your gear and tanks serviced or you can expect long wait times.  We do not take tank rental reservations, however we have not run out of tanks in the last three years.  

3) Lion Country Safari 
Florida's only drive-through safari and walk-through amusement park invites you to spend the day on safari with over 900 animals. With animal displays and encounters, animal feeding experiences, 5 rides, water sprayground, food, shopping and more, you are sure to have a memorable experience at Lion Country Safari. 

4) Kaziranga Camp Rhino Encounter 
Powerful, large and in charge, the rhinos at Zoo Miami are often a favorite for many visitors. Their massive bodies, covered with an armor-like exterior, make them seem quite intimidating and maybe even frightening. That is, until you get to know them. At the Kaziranga Camp Rhino Encounter, visitors have the opportunity to meet Suru, our Indian Rhinos.     

5) Private Airboat Rides
Our 1 hour private tour takes you further into the open sawgrass prairies to a little island only accessible by airboat. On the island, you will see an old cabin used as a camp by the Glades men. On our return trip we will bring you through the Coopertown trail were we will look for Bird, Alligators, Turtles and other flora and fauna we might find along the way. 
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It works like this: Enter your destination address and select a few friends or family members to be your "companions." Whether or not they have the app installed, they get sent a map of your progress. If you don't make it to your destination, if your phone falls to the ground, if your headphones get yanked out, or if you start running, the app will check on you - and if you don't reply in 15 seconds, it notifies your companions that something's amiss. You can also dial 911 in about two taps in the app - slightly quicker than if you dialed the number yourself. 
Email is a perpetual pain in the ass, but it doesn't have to be so bad. Geronimo (free on iOS) reimagines the way your inbox is organized and how you navigate it, making email management almost fun. Instead of a long, chronological list, emails are organized by day in a swipeable timeline. 
One of the best things about being an adult: Being able to take a vacation whenever you want (well, as long as you already met that big project deadline). If you are thinking of venturing on a vacay after the summer heat has died down, check out Hitlist (free on iOS). You tell the app where you're thinking of going: a breezy tropical beach or a trip to Europe on a budget. Then, it starts scanning fares to find you the best deals - and the best time to purchase those deals based on historic pricing patterns. 
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Wall of Fame

Congratulations on being all the world wants in a concierge!

AUG 15 
Kleber at the concierge desk bent over backwards to ensure our experiences were met and even exceeded our expectations. 
Maya and Fredrick at concierge were wonderful. 
St. Regis
AUG 14 
The whole concierge crew and in the restaurant Mr. Thoma and Dimitrous who where very helpful, friendly and always open for a refreshing conversation.

W South Beach
AUG 14
I want to give a special shoutout to Nina Eberlijin from concierge who helped me plan an amazing proposal and made sure everything ran perfectly from the time my girlfriend checked in until I proposed.

The Hotel
Staff were nice but special mention to Concierge - Jean Pierre who went out of his way to fulfill any queries and guide us. 
AUG 14 
Their pool service by Paul was perfect and the concierge Camila gave us great suggestions for brunch and dinner that the whole group thoroughly enjoyed.

AUG 15 
I would also like to thank your concierge Rosa Rosario, for her wonderful suggestions and her ability to make our stay so enjoyable.

Marriott Stanton South Beach 
AUG 7 
Alia-concierge was very helpful, explained the tours and prices. She set it up quickly and perfectly. It's so nice to hear that Alia was actually on the tours that she was recommending. It's so nice to have a person who has actually done the tours and can explain according to need of a customer.

Our arrival got off to a rocky start.....however Mike Aguilar (Concierge) resolved our issues and provide a nice surprise upon returning to our room. Thanks are AWESOME!!! I would HIGHLY recommend this hotel to anyone traveling to Miami...and please ask for Mike.

The Raleigh 
AUG 14
 Great customer service! Fernando is an amazing concierge. He helped me set up a surprise for my boyfriends birthday and also set up a personalized cake and wine in our room when we arrived. 
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Supervisory Editor: Miguel Pena
Editing, Web Design, Graphic Design, Writing: Joey Oros

Cover design by Joey Oros

We hope that you enjoyed this edition of The Maestro.