New and Noteworthy
It's Part of Your Daily Routine
Problem-solving and decision-making... ask anyone in the workplace if these activities are part of their day and they would certainly answer "Yes!"
But how many of us have had training in problem solving? We know it's a critical element of our work but do we know how to do it effectively?
People tend to do three things when faced with a problem: they get afraid or uncomfortable and wish it would go away; they feel that they have to come up with an answer and it has to be the right answer; and they look for someone to blame. Being faced with a problem becomes a problem.
The most common mistake in problem-solving is trying to find a solution right away. That's a mistake because it tries to put the solution at the beginning of the process, when what we need is a solution at the end of the process.
Effective problem-solving does take some time and attention, but less time and attention than is required by a problem not well solved. What it really takes is a willingness to slow down.
A problem is like a curve in the road. Take it right and you will find yourself in good shape for the straightaway that follows. Take it too fast and you may not be in as good shape.
Gain practical skills and proven methods for resolving problems and making sound decisions at the two-day workshop:
Problem-Solving and Decision-Making
Mondays, November 26 and December 10
8:15 a.m. to 4:15 p.m. both days
This two-day workshop is an optional course in the QNET Certificate in Management Development (CMD) and is eligible for credit in the CAM:OE (Certificate in Applied Management: Organizational Effectiveness) in partnership with the University of Manitoba, Continuing Education.
Excerpt from Seven Steps for Effective Problem Solving in the Workplace Tim Hicks
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