Requisition Number: 15-1682 
Job Title: Customer Service Representative 
Area of Interest: Administrative Services

*Uses questioning and listening skills that support effective communications with customers in order to provide personalized customer service via telephone or in person. Investigates, evaluates and makes decisions on proper course of action required when processing customer requests. Enters data into the customer information system for the purpose of issuing orders to establish, discontinue or transfer service, taking appliance service requests and making changes to account information.
*Evaluates customer accounts and makes payment arrangements within guidelines set forth by the company.
*Researches and resolves questions and complaints concerning billing, payments or service rendered; modifies account information or issues requests to various departments to correct information. 
*Responds to customer emergencies by issuing emergency orders or taking other appropriate action.
*Performs other duties as assigned (no more than 5% of duties)

High school diploma or the equivalent

Requires a minimum of 6 months to one year of related experience; or a combination of education and experience providing equivalent knowledge.

Knowledge, Skills and Abilities - 
*Knowledge of the principles and processes for providing customer service
*Knowledge of administrative and clerical procedures and systems
*Ability to obtain knowledge of company policies and procedures as pertain to areas of responsibility
*Ability to use general office equipment and general and specialized computer applications to manage information
*Ability to read, write and interpret work related documents
*Ability to use basic math skills
*Ability to establish and maintain effective working relationships with customers, co-workers and supervisors
*Ability to communicate effectively and deal with unpleasant, angry or discourteous people in a professional manner
*Reasoning ability to carry out detailed instructions and problem solving
*Ability to handle confidential information and sensitive situations in a professional manner

Country: United States

Work Location: 2828 Dauphin Street

City: Mobile

State / Province: Alabama

Sempra Energy, its affiliates, and/or subsidiary companies are Affirmative Action and Equal Employment Opportunity employers and consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with state and federal law. For more information  www.sempra.com/careers