Winter 2016
CIPH Logo
TIDAL NEWS
Newsletter of CIPH Maritime Region
FROM THE CIPH MARITIME REGION PRESIDENT
Dear CIPH Maritime Region Members,

In our current tough economic climate, we all face many challenges.  One of our objectives is to enhance our memberships' collective ability to negotiate the current landscape and thrive.  We will accomplish this by continuing to improve communications and focusing on strengthening our member's skill sets.  With these objectives in mind, we surveyed a membership sample to determine the right mix of business club activities, business meeting topics and training opportunities.

Please read this newsletter for details on registration for the March training session, Building and Sustaining Customer Loyalty with Frank Foster as well as for the May business meeting where you will have the opportunity to hear about and provide feedback on the CIPH Long Range Plan with the CIPH Executive.  Don't forget to mark your calendars for June 15th for the CIPH Maritime Region AGM and Golf Tournament.

We look forward to seeing you at one of these events!

Sincerely,

David Harris, Harris Atlantic Sales
CIPH Maritime Region President

CIPH Maritime Region Training Session
Building and Sustaining Customer Loyalty with Frank Foster
March 23, 2016/8:30 a.m. to 4:30 p.m.
CANB Offices, 297 Collishaw Street, Moncton, NB
$250/person (includes lunch and all materials)

Frank Foster

Frank specializes in helping organizations reach their objectives through training solutions. He is a specialist in the consultative selling process and has worked with for profit and not for profit organizations in both Canada and the United States to maximize their potential and maximize results.

Frank has over 30 years experience in sales and marketing in the North American marketplace. He has worked with colleges and universities, associations, manufacturers, and service companies developing and delivering performance improvement programs. He is able to combine his years of experience with current selling and marketing techniques to provide clients with custom solutions to solve today's most complex business problems.

Building and Sustaining Customer Loyalty

Everyone sells to either external or internal customers. The skills required to serve either group are the same. This workshop focuses on the selling skills required for businesses to succeed in today's environment. Serving long term customers is both easier and more profitable. 

Developing a selling and service strategy that consistently exceeds the customer's expectations is both challenging and rewarding. We are expected to deliver the best results with fewer resources than ever before. Do more with less. In many cases competitors offer the same or similar products or services so the main reason for business success rests on the 'front line' employees who provide the customer contact. It is hard, stressful work that puts high demands on organizations and employees. 

This workshop - Building and Sustaining Customer Loyalty - explores the best methods to develop new accounts, maintain existing accounts, and consistently provide quality service. It is designed to offer skills for both the novice and the veteran sales and service personnel. 

Please contact Wendy Piercy at [email protected] or by phone at 506-472-6424 and Wendy will assist you with the registration process for this training session.

Seats are limited!


Upcoming Events and Business Meetings!!
 
March 23, 2016
Training - Building & Sustaining Customer Loyalty
facilitated by Frank Foster
Location - CANB, 297 
Collishaw Street, Moncton, NB
  • Training Session
  • Luncheon

 

$250/registrant
Open to Members and
Guests

More information available in this
newsletter

May 17, 2016
Delta Beausejour,
Moncton, NB

  • Business Meeting: CIPH Long Range Plan Review with  Ralph Suppa and Sian Smith
  • Reception
  • Dinner

$70/registrant 
Open to Members and
Guests

More information avail-
able in this newsletter

June 15, 2016
Fox Creek Golf Club,
Moncton, NB

  • CIPH Maritime AGM
  • Golf Tournament

 

$TBD/registrant
Open to Members and
Guests

More information available
in the April 2016 newsletter




                 CIPH Maritime Region Business Meetings

Delta Beausejour, Moncton NB - May 17 2016
CIPH Long Range Plan Review
Ralph Suppa, CIPH President & General Manager
and
Sian Smith, Board Chair of CIPH



CIPH Maritime Region invites you to attend our next scheduled Business Meeting where you will hear about the CIPH Long Range Plan, receive a progress report on key activities undertaken by the Institute during the Long Range planning process, and have an opportunity to have your questions answered and provide input to the CIPH Executive.  This is your opportunity to ensure your needs and priorities continue to drive the agenda for CIPH. 

Date:  Tuesday, May 17, 2016

Location:    Shediac A&B, Delta Beausejour, Moncton, NB

Time:          5:30 pm to 8:00 pm

Agenda:      5:30 pm to 6:00 pm- Reception - Open Bar
                    6:00 pm to 7:00 pm - Dinner - Wine Included
                                 Appetizer:  Lamb's Lettuce Salad
                                 Entree:  Prosciutto Wrapped Breast of Chicken
                                 Desert:  Red Velvet Dome with Cream Cheese
                    7:00 pm to 8:00 pm - CIPH Long Range Plan Review followed by Q&A

Speakers:    Ralph Suppa, CIPH President & General Manager and Sian Smith, CIPH Board Chair

Price:  $70/person.  Registration is open to Members and Companions.

To Register:  Please contact Wendy Piercy for a registration form.  Registrations must be received before April 17, 2016.  You can contact Wendy by email [email protected]
or by phone 506-472-6424.



WORLD PLUMBING DAY
MARCH 11, 2016
 

Every person on the planet is affected by the availability of clean drinking water and basic sanitation.

Unfortunately, in many developing countries, plumbing is either very limited or even non-existent and the lack of an effective plumbing infrastructure is a huge factor in the tragic statistics we are sadly becoming numb to. 

According to the World Health Organization:

  • 650,000,000 people do not have access to safe water
  • 2.3 Billion do not have access to an adequate bathroom
  • 315,000 children die every year from diseases caused by dirty water and poor sanitation

Simple plumbing solutions could make all the difference in saving lives which is why we are asking for your support in raising awareness of World Plumbing Day on Friday March 11, 2016

In Canada, the Canadian Institute of Plumbing & Heating and the Mechanical Contractors Association of Canada, as well as related organizations around the world will join together on this important day - March 11, 2016 to raise awareness of this importance of plumbing in protecting the planet and its citizens.


                  



We'd Love to Hear from You!

Whether you have a question about your membership, the plumbing and heating industry or future CIPH events, you can reach us:

CIPH Maritime Region Co-Ordinator

Wendy Piercy
Phone:  506-472-6424


CIPH Maritime Region Board:

PRESIDENT                                                             TREASURER

David Harris                                                              Mike Lovegrove
President                                                                   Assistant General Manager
HARRIS ATLANTIC SALES LTD.                             WOLSELEY CANADA
Phone:  902-661-0102                                              Phone:  506-853-8020
Email:  [email protected]                             Email:  [email protected]


FIRST VICE-PRESIDENT                                       SECOND VICE-PRESIDENT

Peter Robertson                                                      Louise Goodall
Profit Centre Manager                                             President
EMCO CORPORATION                                          TRUSTEK SALES INC.
Phone:  902-543-7879                                            Phone:  506-854-7716
Email:  [email protected]                           Email:  [email protected]


                                                           DIRECTORS:

Junior Director
Trevor ColesJ                                                          Jody MacDonald
Technical Heating Specialist                                   Corporate Sales Manager
EMCO CORPORATION                                          EDDY GROUP LTD.
Phone:  902-453-4411                                             Phone:  506-627-9852
Email:  [email protected]                                   Email:  [email protected]


Patrick Pelletier                                                      Tim Smith
Technical Sales Representative                             Vice-President of Sales & Services
IPEX Inc.                                                                KM AGENCY
Phone:  902-440-7199 (Cell)                                  Phone:  506-461-6864
Email:[email protected]                      Email:  [email protected]