Purposeful Living
September 2013Issue No. 13
Greetings!

"To be trusted is a greater compliment than being loved."
~ George MacDonald

Each of us has a story to tell about leadership and what we have experienced either being the leader or being led by a leader; some good, some not so good. What we sometimes don't realize is that we can't lead others unless we can influence them and that equates to 'trust'. As with any relationship, trust is essential to the success of the relationship.

As a leader, your ability to create trust in your relationships is relevant to your ability to make sound decisions, but it is also relevant to you being able to trust in the people that may work for you and/or support you. Okay so maybe you are a lone business owner and you have no staff, your ability to influence trust with your customers is still essential and requires that you be able to again...make sound decisions that will influence customers to buy from you and generate repeat business as well. So how do you build trust?

Tell the truth, include people in change, listen and hear what they are saying, show them that they matter and you've just gained their trust.


Sincerely,

Tracy D. Holloman and Kevin A. Key
Managing Partners
An Issue of Trust: "The Role of Leadership in Job Satisfaction" 
 

A few months ago we talked about employee engagement, more specifically what an "Actively Dis-Engaged" employee can do to an organization. I always wondered how does a person become disengaged or unhappy with their job? There could be a multitude of reasons, but I recently heard one story that may resonate with you or someone you may know.   

 

"Maria," worked at a nationally recognized technology company as a Sales Representative selling products & services to a select market on Long Island. She along with 4 others owned approximately 75% of the Long Island market in their territory. Maria was the least tenured of the group, with only 11 years of experience, while the rest of her team had over 20 years of experience each. In fact, their success was so great that the company had to provide support personnel around them to ensure their customers were adequately supported, which included Network Analysts, Field Technicians, Product Trainers, Software Specialists, etc.   

 

The experience Maria's customer's, (and that of her peers), typically received was usually Delightful. However, when there were problems, as is with any business, the company had the proper procedures and personnel in-place to usually exceed the customer's expectations, therefore looking like heroes! The team's overall knowledge and expertise in their environment exceeded what their competitors could typically offer. Every now and then you would hear of a new sales rep from a competitive company making a name for themselves with a single win, however, they could not stay in the environment for long because 20% to 25% of the remaining environment was shared amongst all of the other competitors.


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Sincerely,

Purposeful Leadership Solutions
In This Issue
An Issue of Trust: "The Role of Leadership in Job Satisfaction"

Purposeful Leadership Solutions
 P.O. Box 1518
Melville, NY 11747

Phone: 347-869-6296
Phone: 516-420-3292
Email: info@PLS-NY.com

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Top 5 Influencers to Employee Performance

  1. Leadership
  2. Company Reputation
  3. Work Environment
  4. Position Satisfaction
  5. Knowing their Value to the organization
 
Spotlight on Leadership

 
The Great Emancipator! As the 6th President of the United States, Abraham Lincoln, dared to challenge the status quo and do what was right; and in doing so, he preserved the Union during the Civil War and brought about the emancipation of slaves. Despite the ridicule, resentment and harsh treatment from others, Lincoln persevered to the realization of preserving the Union. Sometimes leadership means doing the right at the expense of self for the sake of others.